Terms in this set (87) Telephone calls may be Incoming, outgoing, or interoffice Attitudes are Contagious Telephone etiquette Set of skills and attitudes used when answering the phone that allows the assistant to sound alert, interested, and concerned. Who should be the first one to hang up the phone when on a call with a patient?? The patient
Volume, enunciation, pronunciation, and control of speed. When transferring a telephone call, what guidelines will not ensure the successful transfer of the call? Getting the caller's name and telephone number is not necessary. How should the medical assistant handle a problem from an angry caller? Listen calmly to the upset person.
Contagious Telephone etiquette Set of skills and attitudes used when answering the phone that allows the assistant to sound alert, interested, and concerned. Who should be the first one to hang up the phone when on a call with a patient??
Require all mail handlers to wear protective gear, such as surgical gloves, goggles, and masks. When faxing PHI, which of the following should the medical office assistant do prior to faxing the documents? ~Send a release of information with the fax cover document.