b. learns of the bad news directly. c. understands the legal implications of the bad news. d. receives the bad news via certified mail. a. knows the reasons for the rejection clearly. One of your goals in sending d. controlling your emotions.
The closing paragraph of a bad-news message should a. offer an apology to the reader. b. invite further correspondence. c. clearly state the bad news. d. offer follow-through advice for an alternative solution. 22. Which of the following would not be included in the closing paragraph of a bad-news message? a. A forward-looking thought b. Freebies c. Good wishes d.
· Question 1 0 out of 2 points The closing sentence of a bad-news message should: Selected Answer: c. restate the main idea. Answer Feedback: Incorrect. Developing a bad-news message following the inductive outline is challenging. See 7-2: Developing a Bad-News Message
PLAY. Writing a message in which you reject someone's idea can be a challenge because. the person has probably invested considerable time in developing the idea. If you write a bad-news letter instead of making a phone call, you have more control over the wording, sequence of ideas, and pacing of your points. Nice work! You just studied 10 terms!
Your closing should buffer the bad news by anticipating specific objections the reader may have and inviting additional communication about your decision.
If you write a bad-news letter instead of making a phone call, you have more control over the wording, sequence of ideas, and pacing of your points.
the reader is not likely to have an emotional response.
Although it will not change the bad news, it is essential that the language used be persuasive to get the reader to accept the news.
Research indicates that delivering corporate bad news by email rather than in person helps ensure a more accurate message.
You should consider using a buffer statement when writing a message that rejects a proposal from an employee.
Consider using a buffer when writing a bad-news message to customers, employees, and readers you don't know.
Since the main message of a negative-news message is the bad news, more space should be devoted to the refusal than to the explanations for the refusal.
We apologize for any inconvenience we may have caused you" is a recommended way to close a refusal letter.
In a credit refusal message, your main purpose is to tactfully say "no" since the recipient is a poor credit risk and not a potential customer. False. To avoid litigation, some credit-granting companies. choose to omit from their letters the explanation for credit denial.
Offering a counterproposal may eliminate the need to state the refusal directly.
Because of the legal implications involved in refusing credit, you should avoid telling applicants the specific reason (s) why you must deny them credit.
To minimize disappointment and maintain a positive relationship, the inductive strategy is the best way to organize messages that refuse requests.
place the "not selected" message in the dependent clause of a complex sentence describing the stiff competition for this job.