38. You are a customer service provider. When the telephone rings ____. A. wait at least 5 minutes so the caller will know you are busy B. answer it quickly even though you are still eating lunch C. clear your head, focus on the telephone and answer professionally and cheerfully D. look over at a colleague and nod to them to answer it
Which of the following is an element of an interpersonal communication model? ... Which of the following is an element of an interpersonal communication model? Selected Answer: Negative communication... Arts & Humanities English. This question was created from Exam1. Comments (0) Answer & Explanation. Unlock full access to Course Hero.
· The Interactive Model The interactive model looks at communication as a two-way process, in which a message is sent from a sender to a receiver and the receiver to the sender. When a message is transmitted, the other person listens and then offers a response. This type of model did not account for the exchange of verbal and nonverbal messages simultaneously and …
The interpersonal communication model looks simple having only six major elements: a sender, a receiver, a medium, encoding and decoding, and feedback.
The three components of interpersonal communication that I believe will be the most useful in my future endeavors are; non-verbal communication, effective listening and emotions. One component of human communication that interested me was body language and non-verbal communication.
interpersonal communication competence. "The ability to communicate consistently in appropriate, effective, and ethical ways." communication skills. "Repeatable goal-directed behaviors and behavioral patterns that enable you to improve the quality of your interpersonal encounters and relationships." appropriateness.
Terms in this set (161) What three elements distinguish interpersonal communication from other forms of human communication? It is a distinctive, transactional form of human communication involving mutual influence for the purpose of managing relationships.
Most interpersonal skills can be grouped under one of four main forms of communication: verbal, listening, written and non-verbal communication. Some skills such as recognition of stress and attitude are important to all forms of interpersonal communication.
Every person has a unique communication style, a way in which they interact and exchange information with others. There are four basic communication styles: passive, aggressive, passive-aggressive and assertive. It's important to understand each communication style, and why individuals use them.
What is interpersonal communication competence? -Interpersonal communication competence means communicating with others in ways that are appropriate, effective, and ethical. -People use self-monitoring to observe and judge the appropriateness of their communication as it relates to norms.
Interpersonal competency allows one to achieve their communication goals without causing the other party to lose face. The model most often used to describe competence is the component model (Spitzberg & Cupach, 1984) which includes three components: 1) knowledge, 2) skill, and 3) motivation.
The functional perspective of interpersonal communication indicates that we communicate to achieve certain goals in our relationships. We get things done in our relationships by communicating for instrumental goals. We maintain positive relationships through relational goals.
The model of interpersonal communication assists in comprehending elements and interactions relevant to the communication process. Communication models can be linear or cyclical.
can be defined selective, systemic, unique, processual transactions that allow people to reflect and build personal knowledge of one another and create shared meanings. Responding to specific receiver(s). Don't want to communicate intimately with everyone.
The five elements of interpersonal communication are that (1) it involves independent individuals who each have their own motivations, expectations, and interpretations of communication; (2) it involves self disclosure, or revealing personal thoughts, feelings, and reflections; (3) it is rational in that it is meant to ...
a. For communication to be considered interpersonal, at least two people must be involved.
d. Females share more personal information with same-gender friends than males in the U.S.
a. Men share more personal information than women.
c. There are no gender differences in nonverbal communication.