what should you do first when encountering a technical problem with an online course

by Delpha Daniel 8 min read

If you have a technical problem in an online course, call the Help Desk. * Note: If you are experiencing login issues, first try resetting your password by visiting our password portal at http://mypassword.waketech.edu/. As an extra layer of protection, student passwords expire every 120 days.

  1. Don't hesitate to contact your instructor or a classmate if you have a question or concern about your online course content.
  2. If you are having technical problems with Blackboard, contact your instructor or Blackboard Help for Students.

Full Answer

What is the best way to approach any technical problem?

Here are some of the most common challenges undergraduate students are currently facing with online classes along with specific tips on how to address …

Are there any technical issues with online classes?

Mar 12, 2021 · Q.5. How can teachers overcome the challenge of technical issues while online learning? Ans: The teachers should contact technical support for solving problems that can cause hindrance in the learning process. They should ensure that the computer is updated with apps and software that can help in an effective learning process with a high-speed internet …

What is the importance of technological proficiency in online courses?

Jan 13, 2021 · What do you do? While frustrating, this problem can be troubleshot and fixed quickly. Here’s how: First, check to see if any external devices are connected to your computer. If there are, unplug them. (If you’re using an external mic, keep it plugged in.) Close any unnecessary applications running on your computer.

How to resolve the internet connection problem in an online class?

Oct 16, 2020 · Otherwise, it should stay muted to avoid distracting background noise while others speak. You should also instruct your students to follow the same rule. Speak directly to your students. With most hardware, it’s tempting to look at the video image (where you can see everyone’s faces). However, you should actually look into your camera.

When should students expect a reply when contacting an online instructor Wake Tech?

within 48 hours
Be sure to check your official Wake Tech email at least once per day, and respond to instructor emails within 48 hours (not including weekends and holidays).

Which is the best method to organize course files Wake Tech?

Using folders or modules is recommended, as this structuring enables learners to readily access course material.

Can Wake Tech students see withdrawn courses in their course list?

Students can see withdrawn courses in their Course List. False.

What tools or resources can be accessed from the Wake Tech student portal My Wake Tech?

my.waketech.edu is the central hub for students to keep track of campus announcements, upcoming events, register for wireless access, complete course evaluations, as well as access to WebAdvisor, Blackboard, and other Wake Tech systems.

How do I organize my course files?

How to Organize & Manage Your E-Learning Course Files
  1. Create Separate Master Folders. I like to start with a project folder that has all of my notes, resources, and production files. ...
  2. Keep All of the Files Together. This next approach is one that probably works best for most people. ...
  3. Create a Generic Folder Structure.
Aug 31, 2010

How do I organize my students files?

Golden recommends investing in these simple organization tools:
  1. Plastic dishpans. Put them on a bookcase to hold finished work for each period or subject. ...
  2. Folders in file boxes. ...
  3. Plastic pockets. ...
  4. Hanging nylon file pocket holders. ...
  5. File crates. ...
  6. File folders labeled with a To Do side and a Finished side.
Jul 7, 2015

How do I drop out of Wake Tech?

Withdrawal policy
  1. Log in to my.waketech.edu with your Wake Tech username and password.
  2. From the Academics drop-down menu, select Course Withdrawals, and your current list of classes will show.
  3. Select the Withdraw Reason for the classes you want to withdraw from, and click Submit.

What does the Wake Technical Community College student handbook say about missed classes?

In the event that a student's absences in a class exceed 10% and the absences are not justified to the satisfaction of the instructor, the instructor will submit a Student Course Withdrawal Form to the Financial Aid Office to document the last date of attendance.

What happens when you drop a course Wake Tech?

Courses dropped after the last day to drop for the term and on or before the 60% date of the semester or term are considered withdrawals. Courses dropped during this period will result in a grade of "W." Student who drop a class are advised that doing so may affect their financial aid.

How can you access your wake Tech email account quizlet?

Go to myWakeTech.edu (Wake Tech's student portal) and activate your College e-mail account. Never double-click to open an exam or quiz link.

What should you use to log in to your Wake Tech email account?

YOUR WAKE TECH EMAIL ACCOUNT

Twenty-four hours after activating your Wake Tech Key Account, go to Office 365 and type in your Key Account username followed by @my.waketech.edu (example: [email protected]). Use your Key Account password for Office 365.

How can you access your wake Tech email account?

You can access Office 365 directly by entering www.outlook.com/my.waketech.edu into your browser, and log in with your Wake Tech email address and password. You can also access Office 365 directly by entering mail.office365.com into your browser.Aug 30, 2012

What are the common challenges everybody faces in online learning today?

Some of the challenges faced today due to online learning are adaptability, technical issues, distraction, computer knowledge, etc.

What are some of the online learning challenges faced by students?

Some of the online learning challenges faced by students are adaptability, technical issues, computer knowledge, distraction, self-motivation, etc.

What are some of the online learning challenges faced by teachers?

Some of the online learning challenges faced by teachers are technical issues, student engagement, course content, learning management systems, fea...

What can students do to not get distracted during online classes?

Students should inform their parents and friends about the time of online learning so that there will be no distractions from their side. They can...

How can teachers overcome the challenge of technical issues while online learning?

The teachers should contact technical support for solving problems that can cause hindrance in the learning process. They should ensure that the co...

INTERRUPTION OF THE EXAM BY THE LECTURER

The lecturer will report any technical problem they experience as quickly as possible and inform students what the next steps will be. If the lecturer can't reach the students, the lecturer will inform the dean of their faculty.#N#If the examiner does not inform the student of technical problems on their side (Art.

OTHER QUESTIONS

There's no right to a catch-up exam, just because you have technical difficulties. Students have the right to request a catch-up exam, in the case of absence due to force majeure. A catch-up exam may be organised if it is possible in terms of organisation. The examiner will decide on how it should be set up (Art. 111 OER).

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Why is time management so difficult?

Time management is a difficult task for eLearners, as online courses require a lot of time and intensive work. Furthermore, whereas it is mostly adults who prefer web-based learning programs for their place and time flexibility, they rarely have the time to take the courses due to their various everyday commitments.

Is eLearning a fair show?

eLearning, being the latest wave of education, is already having a fair show despite posing challenges for both instructors and students. While instructors need to put in intensive work and time to design the instruction, students need to equip themselves with technical proficiency to decode the course material.

Is eLearning good for students?

eLearning is good news, but at its initial stage it poses certain threats to students. Attitude change and technological literacy would help them gain confidence in order to succeed in their courses with a positive vibe. eLearning Challenges Learning Motivation Online Learners Online Learning. Write or read Comments.

Where is Allison Proszowski?

Allison Proszowski, a senior at Rutgers University —New Brunswick, is taking her spring classes online from her off-campus residence near the school. The chemical engineering major usually leads a study group for younger students on campus. On campus, "It would be about me and 20 students taking the class.

How old is Alyssa Ashford?

Like many college students nationwide, 21-year-old Alyssa Ashford is facing the challenges of unexpectedly switching to online classes due to the coronavirus outbreak. The junior premed student at Washington University in St. Louis is finishing the semester remotely from her home in St. Louis. During the week, Ashford's father goes to work ...

Is online learning new?

Online learning is completely new for them and requires intensive work. They need a scheduled planner to manage their time in an effective manner. Online learning provides flexible time unlike traditional classrooms. But some face difficulties in adjusting to the time required for online learning.

Why are students shy during online learning?

There are some students who feel shy to communicate with their teachers and friends due to the new model of learning. It might happen due to lack of interest, poor technological skills with apps and video calls or unable to express themselves via live chats, emails or text messages.

Why is time management important?

Time management is the most important factor in online learning. It needs time and effort for better learning outcomes. You should know the factors that can affect your timings during the learning process such as. Avoid Distractions – Try to avoid distractions that can affect your learning.

Why do students lose hope?

Students start losing hope once they find difficulty in online learning. It requires motivation to complete tasks and engage students with their learning. Lack of motivation is a common challenge for all students.

Is learning from home good?

Learning from home is an amazing experience. You might expect things around you to be like a school campus. But at home things are different for example, you might want a massive classroom, parks , playgrounds, canteens, friends, teachers around you to guide and learn. But with online learning, you have to manage everything in one room with parents around you. You can be easily distracted by small things at home.

Why do students feel shy?

It might happen due to lack of interest, poor technological skills with apps and video calls or unable to express themselves via live chats, emails or text messages.

Why is communication important in learning?

You should become aware of the importance of communication for better learning. Online learning enhances your learning experience. It provides a platform for communication and interaction with others. In this way, you are able to learn from them and improve their knowledge and skills.

What is a clickmeeting test?

You’ll have access to ClickMeeting’s system configuration test immediately after creating a meeting or webinar. The test is designed to make sure your entire webinar system — from your web browser to your external microphone — is configured properly.

Why does my microphone echo?

The mic then picks up the transmitted audio and cycles it back through the webinar causing feedback issues.

Can technical issues happen in online only?

Unfortunately, technical issues are bound to happen in an online-only environment. This may sound obvious but technical issues only add to the online environment’s frustration and interrupt home learning sessions. Sometimes your computer will shut down or there are moments when your wifi is spotty, and weak monitors can make it difficult to keep up with your virtual classmates.

Why is time management so difficult?

Time management is perhaps the most difficult challenge for students to overcome because it depends entirely on self-motivation. Students need to be serious about their education, learn how to manage time and set their daily schedule, and learn to study despite the constant distractions.

Is troubleshooting a trial and error?

No matter what's causing the issue, troubleshooting will always be a process of trial and error —in some cases, you may need to use several different approaches before you can find a solution; other problems may be easy to fix. We recommend starting by using the following tips.

What to do if your computer won't start?

Solution 1: If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet.

How to troubleshoot a syslog?

General tips to keep in mind 1 Write down your steps: Once you start troubleshooting, you may want to write down each step you take. This way, you'll be able to remember exactly what you've done and can avoid repeating the same mistakes. If you end up asking other people for help, it will be much easier if they know exactly what you've tried already. 2 Take notes about error messages: If your computer gives you an error message, be sure to write down as much information as possible. You may be able to use this information later to find out if other people are having the same error. 3 Always check the cables: If you're having trouble with a specific piece of computer hardware, such as your monitor or keyboard, an easy first step is to check all related cables to make sure they're properly connected. 4 Restart the computer: When all else fails, restarting the computer is a good thing to try. This can solve a lot of basic issues you may experience with your computer.

How to check if my computer is plugged into an outlet?

Solution 3: If the computer is plugged in to a surge protector, verify that it is turned on.

How to close an application that is unresponsive?

On a Mac, press and hold Command+Option+Esc. You can then select the unresponsive application and click End task (or Force Quit on a Mac) to close it. Solution 2: Restart the computer.

How to force shut down a computer?

The Power button is usually located on the front or side of the computer, typically indicated by the power symbol. Press and hold the Power button for 5 to 10 seconds to force the computer to shut down.

How to turn up volume on a laptop?

Solution 1: Check the volume level . Click the audio button in the top-right or bottom-right corner of the screen to make sure the sound is turned on and that the volume is up. Solution 2: Check the audio player controls. Many audio and video players will have their own separate audio controls.

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