Mar 24, 2017 · A synopsis of Jose’s Authentic Mexican Restaurant Case Study. 1. Process outcomes and quality definition at the restaurant. Quality at Jose’s Restaurant is all about the kind of services the customers get when they pay for the meals. This is actually made to satisfy the customers’ needs and preferences. This is very crucial if the restaurant would like to make …
Jun 01, 2016 · 1. I believe the quality of Jose’s Authentic Mexican Restaurant should be defined a great authentic mexican meal, in which is prepared quickly containing choice, top quality ingredients and is delivered to customers by knowledgeable and courteous staff members. I believe that the food quality and dining experience are the two qualities that need to be …
The restaurants costs of process failures include bad reviews and loss of repeat customers. In a business district just outside a large metropolitan area, like where Jose’s is located, word of mouth spreads fast and if there are frequent grumblings around the quality of food and customer service, then it will ultimately lead to a decline in the bottom line of the restaurant.
Case Study on Joses Restaurant. Executive Summary: Jose’s Authentic Mexican Restaurant is a small, 58-seat restaurant that offers a reasonably broad range of Mexican food and prepared and presented in a traditional Mexican style. It is located in New England in a grown-up business district on the edge of a large metropolitan area.
The quality of food is the biggest problem at Jose’s Authentic Mexican Restaurant. The quality of food is very important for the cook at Jose’s. He is not happy and stressful for the food supplier. The manager at Jose’s needs to try to improve the quality of their food and also needs to contact the supplier according to this problem. The manager at Jose’s could have someone that check the food which has been coming in from the supplier and make sure they are getting fresh and the best quality possible. If the cook and the manager find out that the quality of the food continues to coming in at Jose’s in poor situation then Jose’s would be need to get a new supplier who can supply the best quality and fresh food. More quality food is more success in their restaurant business.
These types of costs include scrap, rework, inventory adjustments (or adjustments of adjustments) and others.
Jose’s Authentic Mexican Restaurant is a small 58-seat restaurant. The customer wait time will be improve and reduce if Jose’s could providing more seating. One of the better ideas for improving the restaurant is to develop on its current size and add a relaxing waiting area so that the customer does not have to wait outside. If Jose’s continues to be a success and grow in a larger restaurant then the customer waiting line will be slowly generate big. So Jose’s would need to be hiring extra employee like cook and waiters that the customer waiting time will be improve and reduce.
Take -Way system is the external customers can order their food and pick up the order at the restaurant. So Jose’s could be starting offering take -way to the customer that the customer still get taste Jose’s Mexican food without waiting on the queue long time and without the whole dining experience. Customer relationship is important in a successful business. Jose’s manager could be walk through the restaurant and talk to the customer in order to listen feedback. Also more surveys could be help for recovering better quality to consider the condition at Jose’s Authentic Mexican Restaurant.
Customer satisfaction is the measurement of a product or service that meets or exceeds customer’s expectations. Therefore, the restaurant should focus on its customers’ needs and requirements, and strive to exceed their expectations.