how to deal with difficult people+training course

This course for handling difficult people will:

• Outline the communication process and where breakdowns most often occur.
• Explain “the agreement frame” and how to use it.
• Suggest tactics to avoid problems before they occur.
• Offer a five-step process for dealing with conflicts.
• Provide solid steps for building and maintain a positive attitude.
• Propose strategies for managing anger and stress.

Full Answer

How do you deal with difficult trainees?

How to deal with difficult people course teaches you to listen actively and speak effectively. Once you develop such crucial skills as a communication habit, you will be able to take over the difficult situations and thus get difficult people with difficult behaviors under your control.

How can I work with difficult people?

Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. Cooperation, collaboration and compromise will improve — and that makes for a more productive and efficient workplace for everyone. How this program is structured ….

How to handle working with someone difficult?

Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home. It provides specific strategies for getting adversaries to cooperate...bullies to back off...wallflowers to open up...chronic complainers to quiet down. Knowing how to deal with difficult people at …

How to cope with difficult training situations?

Apply strategies to deal with difficult behaviors. Reflect on their own attitudes and behaviors. Delivery Method for Learning about Coping with Difficult People These training materials are designed to be delivered as a teacher-led course. However, …

How do you deal with extremely difficult people?

How do you deal with difficult people at school and work?

How do you deal with difficult people smart tactics?

How would you deal with a difficult colleague teacher?

Discover how to deal with difficult people and conflict, and build healthy relationships with this free online course

This free online Dealing with Difficult People course will teach you how to effectively deal with difficult people you encounter in everyday life and at work. This course was assembled with a Master Therapist, and teaches you the skills required to deal with even the most difficult people in your life.

Certification

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment.

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Overview

The Know-It-Alls They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.

Agenda

Learn how they think, what they fear, why they do what they do. Understanding these things makes dealing with difficult people less frustrating.

How to deal with difficult people?

Dealing With Difficult People 1 The Know-It-Alls#N#They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive 2 The Passives#N#These people never offer ideas or let you know where they stand 3 The Dictators#N#They bully and intimidate. They're constantly demanding and brutally critical 4 The Gripers#N#Is anything ever right with them? They prefer complaining to finding solutions 5 The "Yes" People#N#They agree to any commitment, yet rarely deliver. You can't trust them to follow through 6 The "No" People#N#They are quick to point out why something won't work. Worse, they're inflexible

Can't trust someone to follow through?

You can't trust them to follow through. They are quick to point out why something won' t work. Worse, they're inflexible. Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.

Why is it important to train staff to work with difficult people?

Training staff on working with difficult people is therefore beneficial for: productivity. staff retention. creating a supportive working environment. Learning how to deal with difficult people can be also useful in our personal life, outside work, and it is a useful skill to have in any circumstance.

Can challenging people be demotivated?

At the same time though, those who have to work with challenging people can become demotivated, stressed and burnt out if they do not have the skills to deal with hard to work with behaviors.

What are interpersonal skills?

Interpersonal skills are essentially those skills that allow us to function as part of society, relate with other people and build constructive relationships.

Dealing With Difficult People in the Workplace Training Course

Learn how to manage difficult people in the workplace by attending PD Training’s Dealing with Difficult People in the Workplace training course. You will gain true insights into human behavior as well as learn the tools and techniques to deal with challenging personalities in an appropriate manner.

Reviews

I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.

How to feel good at work?

Other ways to feel your best at work: Create a morning pre-work ritual, like meditation, stretching or reading, that will set a relaxed tone for the rest of the day. Eat breakfast, limit caffeine intake and eat healthier, lighter foods during the day. Exercise every day, if possible. Get enough sleep.

How to get gratification outside of work?

Eat breakfast, limit caffeine intake and eat healthier, lighter foods during the day. Exercise every day, if possible. Get enough sleep. Seek gratification outside of your job by maintaining your hobbies and interests outside of work.

Is it bad to be toxic?

Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be very difficult for many people, but standing up for yourself is essential in the workplace.

How to separate yourself from your job?

If it's nice outside, make sure to take at least a few minutes out of the day and take a walk around the block, or eat in the courtyard. Take at least a small amount of time out of the day to separate yourself completely from your job - - read a book or make a quick call to say hello to a friend or loved one.

How to get a relaxed tone?

Create a morning pre-work ritual, like meditation, stretching or reading, that will set a relaxed tone for the rest of the day. Eat breakfast, limit caffeine intake and eat healthier, lighter foods during the day. Exercise every day, if possible. Get enough sleep.

What to do if someone crosses a boundary with you?

If someone crosses a boundary with you, by speaking to you disrespectfully, asking you overly personal questions, touching you in a way that makes you uncomfortable, or not upholding your rights in the workplace, you must address it immediately, clearly, calmly, and directly.

How to handle disruptive behavior?

This 20-minute interactive course provides managers with insights and practical steps on how to handle difficult employees and disruptive behaviors. Realistic examples of different types of behaviors and situations, along with challenge questions and interactions, strengthen engagement and boost learning.#N#The course covers: 1 How to identify and address problem behaviors 2 How to conduct professional, constructive conversations with employees 3 The importance of documentation and following policies and procedures 4 Working with the employee on an action plan 5 Administering fair and consistent discipline 6 Minimizing the risk of complaints of discrimination, retaliation and/or wrongful termination

Why is training important in the workplace?

Whether incidents arise when employees are working remotely or in the physical workplace, training is an essential step in preparing managers to address behavior problems promptly and reduce the potential risks associated with disruptive behaviors, including workplace violence.