Usually, there are two types of student’s complaints: grades and behavior. For example, the student is taking an online computer programming class where the professor bases 60% of the grade on the exam. Unlike any class, he expects the student to take an exam at a fixed time at 9 p.m. and submit it within an hour and a half.
Remember, you can only file a grievance only if the Dean’s resolution has been issued to you in the written form.
You can make a formal complaint if you are not able to solve your issue informally. You must follow your organisation’s published complaints procedure. If you do not have the complaints procedure ask the human resources team or people manager at your organisation for a copy. The complaints procedure should tell you:
The complaints procedure should tell you: 1 what you need to send to make your complaint, for example a completed form or written evidence 2 where to send your complaint 3 how the organisation will treat your complaint, for example who will see it and possible outcomes 4 when you can expect a decision
You can complain to the Education and Skills Funding Agency ( ESFA) about how your complaint was handled as long as your organisation is one of the following: 1 a further education college 2 a learning organisation that offers qualifications or apprenticeship schemes 3 a sixth form college that is not an academy 4 a learning organisation that offers courses for people who are under 25 and have a learning disability
a learning organisation that offers qualifications or apprenticeship schemes. a sixth form college that is not an academy. a learning organisation that offers courses for people who are under 25 and have a learning disability.
a learning organisation that offers courses for people who are under 25 and have a learning disability. The ESFA does not deal with complaints about employment issues (for example, a problem with your contract if you’re working as an apprentice). There’s a different procedure if your complaint was with an academy.
Complaints must be made to the OIA within 12 months of the date of the Completion of Procedures Letter. If the provider has not provided a Completion of Procedures letter within 3 months, you may still be able to complain to the OIA. 2. I enrolled online, and have now changed my mind about the course.
Ia n Valentine is a sole-practitioner lawyer, specialising in consumer disputes and the law applying to Higher Education colleges. He is also currently the in-house lawyer for a group of three privately owned Higher and Further Education colleges delivering courses validated by four different universities, and has previously worked for two years as the in-house lawyer for another major west London provider of distance learning courses.#N#The above does not constitute and is no substitute for detailed, informed, legal advice. However, Ian Valentine offers a range of fixed fee and hourly rate legal and advice services for students and colleges at Glitnir Law. Colleges looking to improve their complaints handling policies and resolve complaints from students effectively can also contact Glitnir Law about policy review, dispute resolution, and terms and conditions drafting services.
This page explains how students and staff can raise complaints about a university or college.
If students wish to raise a complaint about a university or college, they should do this in broadly two stages:
If you’re concerned about an employment matter, you should follow your organisation’s grievance procedure.
Some of the most popular reasons for legitimate or successful complaints relate to: 1 Poor facilities and learning resources 2 Student accommodation 3 Cancellation of university courses 4 Cancellation of timetabled tutoring 5 Changes to course content, structure or qualification 6 Changes to course fees or unexpected extra costs 7 Discrimination or harassment 8 Cheating or plagiarism allegations 9 Marking of degree assessments.
Since March 2015, the CMA (Consumer and Marketing Authority ) has started regulating how universities comply with consumer law. They provide a document with some rules and regulations for unis to follow, so it's worth checking if your complaint is in breach of any of these (if it is, you've got a good case!).
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