Active listening skills, lesson one. Course objectives, apply active listening skills when dealing with conflict. Recognize conflict and know when to intervene. Name the five approaches to conflict. One of the most important things when discussing active listening skills is using communication to your advantage.
Effective communication can be a powerful force. Practice active listening and expressing yourself clearly. Don't power trip or communicate from an angle of status. Encourage your team members to do the same. Translate complaints and criticisms into requests with a positive outcome.
Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict
Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2.