which of the following is not a characteristic of tqm course hero

Which direction does the prevention and appraisal cost curve steepen?

The prevention and appraisal cost curve steepens as we move from left to right

Is it difficult to identify all defects?

C. It is difficult to identify all defects (i.e. achieve 99.9% quality or better) by relying on inspection

What happens if management is not behind TQM?

Every company member, from the CEO to the lowest level employee, is focused on product or service quality. If management is not behind TQM, then it will fail.

What are the benefits of TQM?

The benefits of TQM can be classified into two separate areas: those that relate to customer satisfaction and those that reduce company expenditure (although of course these can overlap in some cases). Improvements that provide customer satisfaction include: Product quality improvement. Design improvements.

What is a decision made based on?

Decisions made are based on the best solutions, not on hidden agendas or favoritism.

Who created the TQM system?

Armand Feigebaum devised the TQM (Total Quality Management) system and he defined it as “an effective system of integrating the quality development, quality maintenance and quality improvement efforts of various groups in an organization so as to enable marketing, engineering, production and service at the most economical levels which allow for full customer satisfaction.” It is certainly difficult to be more concise than his statement, since it covers the essential requirements for such a system.

Is TQM still used?

Although in more recent times, Six Sigma, Lean, Kaizen, ISO 9000 and other quality management systems are in use, the major characteristics and benefits of TQM are still an essential part of all the later followers.