A conflict resolution technique that involves incorporating multiple viewpoints in order to come to a consensus A conflict resolution technique that pushes one particular viewpoint at the expense of others A conflict resolution technique that involves retreating away from or avoiding a conflict
Generally speaking, Confronting (or Problem Solving) is considered the best approach because it results in a win-win situation. Forcing and Withdrawing (or Avoiding) are seen as least favorables. However, based upon the situation, nature of the conflict and people involved, any of the above conflict resolution techniques can be justified.
In conclusion, if you see a question on the PMP exam that asks you to select the best conflict resolution technique for a given situation, don’t just blindly follow what the book says. Assess the situation and apply the most suitable technique. Do spend the time to understand each technique in detail and when it should be used.
Assume that your project is towards its completion and going through a very critical phase, when a conflict arises between 2 team members. This conflict is putting the key project objectives at risk. You don’t have time to confront the problem and let the involved team members solve the problem themselves through discussions or other means.
The answer is B. Compromise is the most common form of conflict resolution.
The Top 5 Conflict Resolution StrategiesDon't Ignore Conflict. ... Clarify What the Issue Is. ... Bring Involved Parties Together to Talk. ... Identify a Solution. ... Continue to Monitor and Follow Up on the Conflict.
Some of the most common forms of conflict resolution are negotiation, mediation, arbitration and mediation-arbitration, and all of them focus on solving the conflict with the best interests of all parties involved in mind and avoiding court. Divorcing partners often choose mediation as a method of conflict resolution.
Again, collaborating is normally the best strategy for handling conflicts over important issues. When dealing with moderately important issues, compromising can often lead to quick solutions.
Conflict resolution requires strong verbal and non-verbal communication skills. As conflict often involves high emotions, active listening can help to discharge some of that emotional energy and lead to more fruitful dialogue. Listening well requires patience, focus, presence and paraphrasing.
3 Types of Conflict and How to Address ThemTask Conflict. ... Relationship Conflict. ... Value Conflict.
The opposing force created, the conflict within the story generally comes in four basic types: Conflict with the self, Conflict with others, Conflict with the environment and Conflict with the supernatural. Conflict with the self, the internal battle a lead character has within, is often the most powerful.