when you received your item, of course, if you like:)

What does it mean if an item has been refunded?

YOU WERE REFUNDED. This means that the store already made everything right. You don’t owe them anything else and they don’t owe you anything else. If you would like to reorder the item you may.

Do you keep the item or return the item?

If they say if the item shows up you can keep it then you keep the item and don't repay. If they ask for the item back or payment if it arrives then you should either return payment or the item. Most places will say just keep the item in my experience

Why did I get a refund after my order was shipped?

If you cancelled the order and received the refund after it had already shipped – for example, if it was delayed in transit for a really long time or mis-delivered and then re-routed to your addr They’ve provided you with a refund despite an item being shipped, demonstrating that they care about customer service and satisfaction.

How does the seller find out when I receive the merchandise?

The seller will eventually find out from the shipping company that you have received the merchandise. I would contact the seller, let them know you finally received the merchandise so they can cancel their claim with the shipping company, then ask that they send you a new invoice so you can process a payment.

What's a good excuse to return something?

The product was damaged or defective Items sometimes get damaged during shipping, or they leave the warehouse in damaged or defective condition. Once again, the merchant is obligated to issue a refund. The customer clearly has the right to receive an undamaged and functional product or get their money back.

How do you respond to a customer asking for a refund?

Acknowledge their request, show some empathy, provide a concise explanation on why you cannot issue a refund (whether it's old warranties, missing the refund deadline, the condition of the returned product, etc.), and offer an alternative solution, if possible.

How do I return an item online?

Knowing how to return clothes online, or any item from an online store, will make your shopping experience easier. Most businesses with an online store have a return policy in place....Read the store's return policy. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.

What happens if a company sends you two items?

And yes, those consumers, by law, could keep each and every item. That's because companies are prohibited from mailing unordered merchandise to customers. You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC).

How do you respond to an interested customer?

So, here are some phrases you can use in the opening:Thank you for your inquiry regarding our product or service.Thank you for your interest in our product or service.We would like to thank you for your letter inquiring about our product.We truly appreciate your letter asking for information about our service.More items...•

How do you respond to a customer?

Strategies for Answering Your Customers' Toughest QuestionsClarify the question first. Customers ask two basic types of questions. ... Show your domain expertise. ... Make sure everyone understands. ... Provide an expert point of view. ... Redirect inane and unfair questions. ... Respond with metaphors. ... Demeanor speaks volumes.

How do I return a package item?

Get Your Package ReadySeal your box with plastic or nylon tape at least two inches wide. Don't use duct tape.Wrap items separately and use cushioning material. Get packaging tips.Keep in mind, there are additional rules for special-care and prohibited items.You'll need to know the dimensions and weight of your box.

How do I return a product?

The 5 steps of a typical in-store product return processStep 1: Verify product returns request. ... Step 2: Create a return request. ... Step 3: Process payment & complete return. ... Step 4: Complete in-store product returns. ... Step 5 (optional): Return item to inventory.

Is it illegal to return used items?

Returning Worn Items So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new).

Can I keep something I didn't order?

Is this legal? Under state and federal law, recipients of unordered merchandise may keep the goods and are under no obligation to pay for or return them. The recipient may treat the merchandise as an unconditional gift—and may use or dispose of the merchandise as he or she sees fit.

Am I required to return a product accidentally sent to me?

By law, companies can't send unordered merchandise to you, then demand payment. That means you never have to pay for things you get but didn't order. You also don't have to return unordered merchandise. You're legally entitled to keep it as a free gift.

Can you keep a duplicate delivery?

The answer is yes and no, according to Citizens Advice. Items that firms send to you, but you didn't actually order are called "unsolicited goods". You're well within your rights to keep them. You have no obligation to send them back to the company or to pay for them.

How do you reject a customer request for a refund?

No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can't be provided”, go for “I have carefully looked into your situation” and “We can't issue a refund according to our policy”.

How do you explain no refund policy?

A no refund policy is a statement explaining that your business will not provide compensation for purchased products or services that customers return.No refund policies for subscriptions typically specify that users will not get refunds for payments already made.More items...•

How do you thank someone for a refund?

"Thank you very much for your prompt and courteous response. It is much appreciated!" "Thank you very much for the refund. It is an evidence of your excellent customer service.

How do you answer customer complaints examples?

Hello, [Customer Name], I've had a chance to review your complaint, and I'd like to apologize for [Issue]. Thank you for taking the time to share that with me so I can make it right. [Rephrase issue] is something that our team at [Company] doesn't take lightly.

Why is my product delivered like a free item?

Unfortunately for seller, the product got delivered like a "free stuff" later due to poor tracking and unprofessional actions where buyer has nothing to do. Legally.. When you make a purchase, a promise is made to deliver the product in well and as scheduled and you paid for it.

What happens when you make a purchase?

Then Seller doesn't respect the contract and fails to fulfill it. He cancels the contract, causing waste of time, money, peace etc. to buyer and simply ends up with sorry.

Can you keep an item if it shows up?

It would depend on the agreement reached when the refund was issued. If they say if the item shows up you can keep it then you keep the item and don't repay. If they ask for the item back or payment if it arrives then you should either return payment or the item. Most places will say just keep the item in my experience.

Is there a legal obligation to pay for a service?

Now there is no legal obligation or contract on both sides to deliver the product or to pay for a service. Here, the decision is totally up to buyer. Seller is legally on the mercy of buyer. If buyer doesn't want to return or pay (there is no legal contract between two), then practically nothing a seller can do.

Do you have to do anything after refunding money?

Those refunds are expensive to the sellers normally. Legally, you probably don’t have to do anything, but don’t take anyone’s word for it here. You need legal advice from a real live lawyer to know what is legal WHERE YOU LIVE.

Can you return an item if you need it urgently?

In case you needed the item urgently and due to delay you have no use of the item, you can even offer the seller to return the item. The seller ma. You should inform the seller. Some sellers may ask no or smaller repayment, to make up for the delay in receiving the item, even if the delay is caused by the shipper.

IELTS Speaking Part 2

I would like to describe a coat my parents gave me as a present on my 18 th birthday. I must say that it is really smart and exactly to my liking.

Answer

I would like to describe a coat my parents gave me as a present on my 18 th birthday. I must say that it is really smart and exactly to my liking.

What happens if an order isn't fulfilled?

If an order isn’t fulfilled in a timely way, it can spark a very angry response. The agent’s first order of business: track the customer’s package. If it’s marked as delivered, ask the customer to confirm the address.

What happens if an email isn't worded right?

They can’t get a feel for the customer, use tone of voice to bring the temperature down, or steer the conversation. If an email isn’t worded quite right, it can easily be misconstrued as cold, indifferent, or rude—and deal a fatal blow to the customer relationship.

How to respond to an angry email?

When responding to angry emails, your agents will need to walk a very fine line. They’ll need to respond quickly, but in a way that projects warmth, concern, and a take-charge attitude . They’ll need to be succinct, while conveying their commitment to righting the wrong and explaining how the problem will be solved.