When should an incident be closed? A. When the technical staff members are confident that it will not recur B. When desktop support staff members say that the incident is over C. When the user confirms that the service has been restored D. When the target resolution time is reached
Option A could be describing an incident, but option B is a clearer definition. Option C describes a problem, not an incident. 2. When should an incident be closed? A. When the technical staff members are confident that it will not recur B. When desktop support staff members say that the incident is over C.
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