what is a support course

Full Answer

What is the IT support course?

This is a 10 lecture course designed for training those who wish to move to IT Support or customer service roles. It aims to deliver guidance and introductory knowledge in IT related topics such as Troubleshooting, Active Directory, Password Management and Basic Networking.

Why the support professional course?

Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge. This 2-day course trains support professionals in the customer skills necessary to deliver quality services in today’s complex support environment.

What does support training include?

The support training course includes role-plays, team exercises, and discussions of concepts that are most relevant when tailored to the experiences of the students. Instructor-led public classes are offered at various sites throughout the year.

What do you learn in a basic life support course?

BLS courses cover many topics including first aid management of wounds, CPR administration, and the use of an AED defibrillator. Degree/Certificate Field. Upon completion of a basic life support course, you will receive a course completion card.

What is academic support college?

What is Academic Support? Academic supports are programs and strategies that are used by schools to increase the academic achievement of students, particu- larly for students who may be at risk of dimin- ished academic achievement. A wide variety of strategies have been developed to provide extra support to students.

What does it mean to support learning?

Learning supports are the resources, strategies, and practices that provide physical, social, emotional, and intellectual supports intended to enable all pupils to have an equal opportunity for success at school by addressing barriers to and promoting engagement in learning and teaching.

What is support in teaching?

Support means offering a framework to help teachers be their best. It means challenging the way things have always been done, and offering new approaches, and being a relentless advocate for students. It helps to ourselves what support means, in any particular scenario.

What are examples of academic support?

Academic Support for Studentspeer tutoring.supplemental instruction.academic counseling.walk-in and individual tutoring.information on: note-taking. time-management. exam preparation. stress management.

What do support teachers do?

Learning support teachers are responsible for creating lesson plans, supervising and assisting students with assignments, and collaborating with parents, teaching staff, and other academic professionals. Most learning support teachers have a bachelor's or a master's in special education, education, or a related field.

Why do students need support?

Without encouragement and support, students will often stop questioning, inquiring, exploring, and will lose their natural sense of wonder about the world around them.

What qualifications do you need to be a learning support teacher?

Recognised qualifications for teaching assistants include:Level 2 Award in Support Work in Schools.Level 3 Teaching Assistant Diploma.Level 2 Certificate in Supporting Teaching and Learning in Schools.Level 2 Teaching Assistant Certificate.Level 3 Award in Supporting Teaching and Learning in Schools.More items...

What is meant by student support?

Student Support Services means assistance provided in the form of a grant, loan, or scholarship, and counseling and administrative services, for students accessing continuing education programs.

What are educational support services?

Education Support Services (ESS) is a collaborative team-based service offered to students, families, and districts. ESS is designed to help students reach their academic goals and achieve better success within their school and home environments, enabling more positive outcomes.

What is academic and assessment support?

Academic assessment is a structured process designed to effectively measure whether or not students are achieving the key student learning outcomes faculty and staff have for a program, course, or activity and to use the findings of this measurement to design effective interventions for improving student learning of ...

How can we develop a strong academic support system?

Evaluation of these 39 grantee schools and other AVID deployments suggests 10 lessons for improved readiness.Teach skills for academic success, including organization, time management. ... Embed tutorials in the learning process. ... Build strong student-teacher relationships. ... Create positive peer group for students.More items...•

What are the roles and responsibilities of a Technical Support Engineer?

Technical Support Engineers should be able toIdentify problems arising in software as well as hardware.Troubleshoot the problems raised.Resolve net...

What are the Qualities of a Technical Support Associate/Engineer?

A Technical Support Associate should have the following traitsA Technical Support Associate is Self-Disciplined.They know which task should be prio...

What are the future prospects of a Technical Support Associates?

According to BLS, the job outlook of Technical Support associates is expected to increase by 8% from the year 2019 to 2029. After completing a cour...

What are the employment sectors for Technical Support Associates?

Technical Support Associates mostly work in the IT sector but can also work in Banking Sector, EdTech, Electrical Equipment Manufacturing Industrie...

Which books I can refer to for learning Technical Support from basics?

Following are the books you can refer to for learning Technical SupportGetting Started in Technical Analysis by Jack SchwagerTechnical Analysis Exp...

How do I prepare for the Technical Support/Technical Support Associates Job Interview?

Having a detailed knowledge of the companys work will always be advantageous for you. Be thoroughly knowledgeable about the companys working, deali...

Can I pursue any bachelor's degree along with the Diploma in Computer Science Engineering?

Yes, anyone can opt for two courses at a time. But one of the courses should be a regular course while the other should be a distance course or cou...

Can I learn Technical Support Online?

Yes. Many Institutes have started online courses in Technical Support. Also, various platforms such as Udemy, Coursera, Edx, Futurelearn, etc. have...

Can I learn Technical Support for free?

Technical Support is a short-term course with affordable cost. The cost of Technical Support does not go above INR 1,00,000. However, some of the e...

Is there any provision for scholarships in the institutes?

The institutes dealing in certifications do not have a scheme for scholarship but some government Institutes may provide you Scholarships. Graduati...

How long is support professional online?

Upon registration, students are allowed access for 60 consecutive days to complete the course.

What is virtual class?

Virtual classes are blended learning experiences that combine the self-paced online training with live, online instructor-led sessions to reinforce course concepts in a group setting using exercises and interactive discussion.

Who created the Help Desk course?

This course has been created by Paul Hill and Omar Dabbas. Paul has over 9 years of experience in the IT industry, and actively works with the Federal Agencies in the United States for their network requirements. Omar has a bachelor degree in Computer Science, and several certificates from Cisco (CCNA, CCNA-Voice, CCNA-Wireless, CCNP) & Microsoft (MCSA & MCP). Together this course will empower you to become an IT Help Desk professional.

How much does Google IT support cost?

The Google IT Support Professional Certificate Cost will be $49/month and the course usually goes on for about eight to 12 months for the certification. You can also take up individual programs that are part of the course as mentioned above.

How long is Google Certification?

Available exclusively on Coursera, this Google certification will help students learn fundamental concepts of IT support like networking, operating systems, system administration, troubleshooting and customer service, IT automation and network security. This 64 hour long video lecture series is spread across multiple weeks and is open to everyone, regardless of your previous experience (technical or otherwise).

What is an IT support course?

This is a free beginner level course that introduces learners to the role of an IT Support agent, including core priorities and key responsibilities. It teaches learners how to interact with other roles and master specific performance skills. The course also examines what influences customer behaviour when dealing with IT Support, including global cultural differences and communication styles and also includes an introduction to the basic stages of case management, from initial receipt of a support call through solution development and closure.

What is IT support?

This IT support course is designed for those who want to learn IT troubleshooting. It focuses on common issues that IT engineers face in real life and provides solutions to resolve these issues. It is a very extensive course with over 7 hours of video lectures that cover the following topics:

What is a 10 lecture course?

It aims to deliver guidance and introductory knowledge in IT related topics such as Troubleshoot ing, Active Directory, Password Management and Basic Networking. Students learn how to respond to common help desk related issues with great customer service, critical thinking , remote support, and proper troubleshooting to resolve many IT related issues.

What is help desk certification?

This IT help desk certification course helps learners to build an IT career path from a solid ground by teaching them the foundational skills needed to lead a successful career in IT. The course has been designed by Paul Hill and Omar Dabbas who together bring more than 20 years of practical experience that reflects in the impressive quality of content and exercises included in the course that help to master computers and everything related to that. Paul is an IT Professional with over 11 years of experience currently working with various Federal Agencies in the United States as a Network Administrator. Omar is a Computer Science graduate with several certificates from Cisco (CCNA, CCNA-Voice, CCNA-Wireless, CCNP) & Microsoft (MCSA & MCP). Both are expert IT instructors with high ratings on Udemy.

What is a good platform for technical support?

LinkedIn Learning (Lynda) is another great platform for job seekers wishing to venture into the field of technical support and customer service or anybody seeking to strengthen their overall technical skills. There is a list of courses available that serve as a great starting point to learn how to respond to common help-desk requests, perform desktop or IT support, and triage and solve issues in record time. There are also courses that train you to run an IT help desk from a local or remote location.

How much will the demand for computer support staff increase in 2026?

According to the National Bureau of Labor Statistics, the demand for computer support specialists, which includes IT help desk support staff, will increase by around 10 percent through 2026, faster than the average of all other occupations.

What is an IT support certificate?

This IT help desk certification program is a low-risk, low-cost way for people to gain the skills they need to get a well-paying entry-level job in the IT support field.

What is CPR course?

A cardiopulmonary resuscitation (CPR) courses will attempt to teach you about the process of manually performing chest compressions on a person whose heart has stopped working. This action should be performed until an ambulance or EMT vehicle arrives. Related courses focus on adult CPR techniques. They are designed to educate you as to how to check for breathing and how to apply the correct pressure to the chest in the correct increments. You could also learn how to recognize and respond to cardiac and breathing emergencies in children under the age of 12, taking into account the patients' age and development.

How long is a life support card valid?

Completion of a basic life support course gives a person a completion card (certification). This is valid for two years, and then a person will have to recertify by completing the course again.

Is there a BLS course online?

Some basic life support courses are now being offered online. For instance, the National CPR Foundation offers a BLS course online that covers CPR, AED, and first aid topics. BLS courses cover many topics including first aid management of wounds, CPR administration, and the use of an AED defibrillator. Upon completion of a basic life support ...

What is support group?

A support group is a meeting of members who provide help and companionship to one another. Support groups are comprised of others who have been through the issue at hand. For example, Alcoholics Anonymous is made up of recovering or recovered alcoholics.

What is emotional support?

Emotional support: Members validate other members' feelings and experiences. Members tend to feel comfortable. Reduction of anxiety and confusion: Similar to emotional support, when feelings and experiences are validated, members feel less nervous about their problems.

What is group therapy?

Group therapy and treatment: Support groups are often therapeutic and allow members to be around like-others as opposed to one-on-one counseling. Group vs. individual therapy is a matter of preference. Some people engage in both types of therapy.

Can students work full time in support groups?

Students who work full-time. There are unlimited options when it comes to the themes of support groups. There are even support groups for family members of people who have been through suicide-attempts, eating disorders, and other experiences. The important thing is finding the right type of group and feeling that it is a good fit.

Can you join a therapy group on your own?

Some people engage in both types of therapy. Interventions: Members can join on their own in order to intervene or interrupt a lifestyle that might not be beneficial to them (excessive alcohol consumption, eating disorders).

Why do schools need to provide support?

State and federal policies may require schools to provide academic support to certain student populations, such as identified special-education students, or schools may voluntarily create support programs to address specific performance results or trends , such as large numbers of dropouts, course failures, behavioral problems, etc.

What are some examples of academic support?

In addition to the various support settings and delivery methods described above, academic support may also have a specific educational focus or goal. A few representative examples: 1 Relationship-based support: In schools, strategies such as teaming or advisories may be used to build stronger and more understanding relationships between teachers and students. The general idea is that students will be better served and more effectively taught if teachers know students well and understand their distinct learning needs, interests, and aspirations. 2 Skill-based support: In some cases, schools may decide to create a literacy program, for example, that provides all students with more concentrated instruction, practice, and guidance in reading, writing, and communicating. The support may be provided during regular classes, during the school day, or after regular school hours. Support that focuses on math skills or technological literacy are two other common examples. 3 Needs-based support: Many or most forms of academic support are based on identified learning needs, and schools will provide supplemental or intensive instruction, practice, and guidance to students who are struggling academically or who have specialized needs—these can include students with learning disabilities, physical disabilities, or developmental disabilities; students who are learning English or cannot speak English; students who recently immigrated to the United States, or students who are performing academically or developing intellectually well below or above the expectations for their age or grade level.

What is a skill based program?

Skill-based support: In some cases, schools may decide to create a literacy program, for example, that provides all students with more concentrated instruction, practice, and guidance in reading, writing, and communicating. The support may be provided during regular classes, during the school day, or after regular school hours.

What is the goal of school reform?

The provision of some form of academic support to students is typically one of the principal goals of most contemporary school-reform efforts, since the general intent of these strategies is to improve the performance of schools, the effectiveness of teachers, and the learning of students—and increasing the amount ...