what is a service course

“a course-based, credit-bearing educational experience in which students participate in an organized service activity that meets identified community needs, and reflect on the service activity in such a way as to gain further understanding of course content, a broader appreciation of the discipline, and an enhanced sense of personal values and …

Full Answer

What is a service-learning course?

As part of a service-learning course, students participate in direct, indirect, research-based, or advocacy-based service-learning projects (described below) on projects that address a multitude of issues. Some service-learning courses at Suffolk have included:

What is a customer service course?

Business Training Works’ customer service courses are practical, hands-on programs designed to improve people’s ability to interact with customers, clients, patients, and coworkers. From determining a service brand and deciding a strategy to mastering the art of email messaging, we offer a solution for almost anyone who has customers.

What is included in a service hub course?

For example, its "Service Hub" course explains how to use the Service Hub tools throughout the reps daily workflow. This includes actions like setting up the knowledge base, installing chat snippets, and connecting your support inbox to the conversations tool.

What service-learning courses have been offered at Suffolk?

Some service-learning courses at Suffolk have included: An education course that has Suffolk students tutor in Boston Public schools, learning and practice teaching pedagogies they study in their courses.

What is service learning?

Why is service learning important?

What is Elmhurst University Service Learning?

What is direct service?

What are some examples of social science courses?

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The Benefits of Learning How to Give Great Customer Sevice

Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business. Our customer service training programs, w...

About Our Customer Service Training Programs

Business Training Works’ customer service courses are practical, hands-on programs designed to improve people’s ability to interact with customers,...

Our Workshop Facilitators

Our course facilitators are seasoned professionals with extensive experience in customer experience consulting and customer service training.They h...

Customer Service Course Overviews

Our training library is robust. We’ve developed over 20 courses to address a range of industries and skills. You can explore our existing programs...

27 Examples of Service Learning - Simplicable

Service learning is the process of learning by producing value for your community, school or the world in general. This is a type of direct experience that does something admirable or productive as opposed to passive experiences such as a field trip to a historical site. Service learning involves stages such as investigation, preparation, action, reflection, demonstration and evaluation.

Service Learning Examples | Community Engaged Learning, Teaching and ...

Students in a biology class plant trees and grasses in wetland areas with a conservation group.: Learning objectives: knowledge of ecosystems, biodiversity, coastal erosion, plant life cycles, environmental degradation: Service objectives: mitigation of wetland loss, habitat preservation, storm protection: Students in an accounting class develop a presentation on business credit and deliver ...

What is service learning?

Service-learning places an emphasis on addressing community concerns and broad determinants of health. In service-learning, there is the integral involvement of community partners - service-learning involves a principle-centered partnership between communities and health professions schools. Service-learning emphasizes reciprocal learning - In ...

How does service learning differ from traditional clinical education in the health professions?

Service-learning differs from traditional clinical education in the health professions in that: Service-learning strives to achieve a balance between service and learning objectives - in service-learning, partners must negotiate the differences in their needs and ex-pectations.

What is episodic volunteer?

An episodic volunteer program. Logging a set number of community service hours in order to graduate. Compensatory service assigned as a form of punishment by the courts or by school administrators. Only for high school or college students. One-sided: benefiting only students or only the community.

What are service learning courses?

As part of a service-learning course, students participate in direct, indirect, research-based, or advocacy-based service-learning projects (described below) on projects that address a multitude of issues. Some service-learning courses at Suffolk have included: 1 An education course that has Suffolk students tutor in Boston Public schools, learning and practice teaching pedagogies they study in their courses. 2 An environmental studies class that develops protocols that monitor water and sediment quality in Dorchester to learn about environmental sustainability best practices. 3 A sociology class that provides service with local healthcare organizations, learning about the effects of current health care policy and how different populations experience the healthcare system in the United States. 4 A public service class that researches resources, stakeholders, and programs that support local families to help improve their socioeconomic status. Students use their research to make recommendations to local organizations and community leaders on how the programs and stakeholders can be more effective. 5 A creative writing class that teaches creative writing to students from low-income neighborhoods in the Boston area to better learn creative writing techniques and how to improve their local communities.

What is public service class?

A public service class that researches resources, stakeholders, and programs that support local families to help improve their socioeconomic status. Students use their research to make recommendations to local organizations and community leaders on how the programs and stakeholders can be more effective.

What is Suffolk University's GVT 387?

After returning from their trip, students learn about Burmese culture, society, and international nonprofit organization development as part of their Political Science course, “GVT 387: Conflict and Development .”

What is research based service learning?

Research-Based Service-Learning. A type of service that involves collaboration with a community partner to conduct research that addresses community issues or needs. Partners may be nonprofit groups, government agencies or community leaders.

What is direct service?

Involves student engagement with the client population on an interpersonal level. The engagement is performed at the site of service. Examples of direct service include tutoring, reading to the elderly, coaching a youth activity in a low-income area.

What is Suffolk education?

An education course that has Suffolk students tutor in Boston Public schools, learning and practice teaching pedagogies they study in their courses.

What is a course facilitator?

Our course facilitatorsare seasoned professionals with extensive experience in customer experience consulting and customer service training. They have worked with businesses, government groups, associations, and educational institutions of all shapes and sizes in such industries as healthcare, hospitality, automotive services, retail, insurance, banking, oil and gas, and pharmaceuticals.

What can participants expect from a workshop?

Participants who take part in our workshops can expect to get on their feet, practice, discuss, and take part in a range of hands-on, interactive exercises.

How to improve customer service skills?

Improve your team's customer service skills with a tailored class or seminar. Choose from 20+ customer service courses and workshops. High-energy instructor-led training delivered onsite or online. Improve your team's customer service skills with a tailored class or seminar. 800-934-9410.

Can you have customer service without training?

We know from our years of customer service training and consulting that without an organizational commitment and some form of regular training, rarely does that happen. If you’re serious about customer service, we can help you create service goals, deliver initial training, and suggest processes and steps to drive and sustain a service culture.

How long is Service Strategies training?

The two-day course is built for anyone in a customer service department or anyone who regularly interacts with customers. Service Strategies even offers three ways of attending the training: on-site, public, or online.

What is customer service certification?

A customer service certification gives employers confidence that the customer service rep or manager has a higher-than-average ability to do the job. A certification from a reputable organization demonstrates competency in customer service that a non-certified rep wouldn’t be expected to deliver.

What is a customer service mmanager?

For customer service reps working toward a senior leadership position, a customer Service mManager certification is a worthwhile investment. You’ll learn strategy, technical skills, and practical ways to apply your knowledge of customer service with confidence. This type of certification can be used to leverage a promotion, transition into a new role, or boost your resume if you’re considering a career in consulting.

What is call center certification?

A call center certification validates the technical, communication, and service skills of customer support reps working in an inbound or outbound call center. To earn this certification, you’ll establish a baseline assessment of your skillset, improve your performance, and substantiate your skills with an assessment.

How long is Alison's customer service training?

It introduces the basic concepts of customer service through a 1-2 hour online course. The goal of the training is to teach reps how to handle difficult customer interactions while understanding why they occur in the first place.

What is client service manager certification?

It certifies your skills in applying best practices for customer service, sales, coaching, and leading.

How long is a customer success class?

This 16-class course takes a deep-dive into the fundamentals of becoming a customer success manager. Classes are one hour long and cover an extensive range of customer service and business management lessons. This includes topics like driving customer advocacy, creating long- and short-term customer goals, and preventing customer churn.

What is service learning?

Service-learning is a teaching methodology that enables students to apply knowledge and skills learned in the classroom to meaningful service to the community. Through structured critical reflection activities, students analyze their service experience as it reciprocally applies to their academic and career development.

How many hours of service learning are there at ASU?

ASU’s University Service-Learning courses are unique in that they are stand-alone, credit-bearing, graded courses. Students provide 70-100 hours of sustained service throughout the semester at an approved Community Partner site and earn 3 credits by completing academic and reflective assignments that relate to their service.

How does service learning benefit students?

Service-learning benefits students by: The goal of service-learning is for students to gain a greater understanding of content knowledge while becoming socially embedded citizens. Critical reflection is a key component and distinguishing feature of a service-learning experience.

What is customer service?

Customer service definition. Customer service is the support and assistance businesses offer before, during, and after purchasing the products/services. Quality customer service adds an immense amount of value to a product and helps build long-lasting relationships with customers.

Why is it important to deliver excellent service?

As consumer expectations are on the rise , delivering excellent service is one of the most valuable things a business can do to stay competitive and successful in the long run. Numerous studies have proved that happy customers are more loyal and spend more.

Why is customer service important?

Customer service employees are typically the first point of contact consumers have with a brand. They create the first impressions that impact your customer’s perception of the company. Incompetent, untrained, or poorly trained service agents are not likely to deliver stellar service. On the other hand, well-executed customer service by properly trained employees results in increased customer satisfaction and improved customer experience. That’s why training customer support teams is just as important as training marketing and sales teams.

How much is poor customer service costing businesses?

Stats demonstrating the importance of providing outstanding customer service: Poor customer service is costing businesses more than $75 billion a year. With 42% of consumers reporting leaving a brand due to inadequate customer service. However, 55% of consumers would be more loyal if provided with better customer service.

Can consumers tolerate bad service?

Consumers will not tolerate bad service and leave brands that fail to meet their service expectations. Unsatisfied customers can damage a brand’s reputation by sharing their negative service experiences through social networks and review sites.

Is it cheaper to invest in service improvement?

Investing in service improvement is cheaper than dealing with a damaged reputation caused by poor service.

Does customer service exceed quality?

The quality of customer service a business offers will never exceed the quality of the people providing it. No matter how talented and experienced service employees might be, there will always be more to learn or new skills to develop.

1. Discipline-Based

Students are expected to have a presence in the community throughout the semester and reflect on their experiences on a regular basis… using course content as a basis for their analysis and understanding.

2. Problem-Based (Project-Based)

Students (or teams of students) serve a community agency as “consultants” working for a “client”. Students work with community members to understand a particular problem or need.

3. Capstone

Students draw upon the knowledge they have obtained thought their course work and combine it with relevant service work in the community.

4. Community-Based Action Research

In this model, students work closely with faculty members to learn research methodology while serving as advocates for communities.

5. Pure SL

These classes have as their intellectual core the idea of service to communities. They are not typically lodged in any one disciplines. The purpose it to prepare students for active and responsible community participation.

6. Service Internship

Unlike most regular internships, SL internships have regular and on-ongoing reflective opportunities that help students analyze their new experiences using discipline-based theories.

Indirect Service-Learning: Not always visible

Working indirectly with individuals and organizations to address a community issue or need.

Direct Service-Learning: Usually visible

Working directly with individuals and organizations to address a community issue or need.

Advocacy Service-Learning

Planning, conducting, and/or creating awareness initiatives and events to address a community issue or need.

Research-Based Service-Learning

Collecting, analyzing, and/or implementing qualitative and quantitative data to address a community issue or need.

What is service learning?

Service Learning is an educational approach where a student learns theories in the classroom and at the same time volunteers with an agency (usually a non-profit or social service group) and engages in reflection activities to deepen their understanding of what is being taught. It is a cycle of theories, practices, ...

Why is service learning important?

For starters, service learning is important because it connects student learning in the classroom with real-world experiences in the community. Students who participate in it are more deeply engaged in their local communities, gain practical skills, develop their career and personal interests, and are usually more engaged citizens.

What is Elmhurst University Service Learning?

The Elmhurst University Service Learning program matches students who feel a responsibility to serve the community with opportunities to help. Visit our Community Partners page to learn more, and follow us on Instagram or Facebook.

What is direct service?

Direct service includes tutoring, serving meals, working with patients, helping a refugee family, walking foster dogs, or participating in events at a nursing home. Many psychology and education courses incorporate direct service.

What are some examples of social science courses?

The courses are usually most directly tied to social science courses (for example: political science, sociology, environmental studies and psychology ) and pre-professional courses (for example: education, social work and business).

Source's Preferred Definition of Service-Learning

• From Community-Campus Partnership for Health (CCPH): Service-learning is a structured learning experience that combines community service with preparation and reflection. Students engaged in service-learning provide community service in response to community-identified concerns and learn about the context in which service is provided, the connectio...

See more on source.jhu.edu

Important Elements of Service-Learning

Types of Service-Learning

What Service-Learning Is Not

References