what is a customer service course in highschool

What is the purpose of the customer service course?

It introduces the basic concepts of customer service through a 1-2 hour online course. The goal of the training is to teach reps how to handle difficult customer interactions while understanding why they occur in the first place. The course dives into the process of creating a customer-focused approach to customer service.

How can I teach customer service to high school students?

Business&ITCenter21 has a Customer Service module dedicated to help you teach these skills to high school students. Your students will learn the importance of customer service, how to communicate effectively, how empathy is used to improve the customer experience, and about the role of a customer service representative.

What will your students learn in the customer service module?

Your students will learn the importance of customer service, how to communicate effectively, how empathy is used to improve the customer experience, and about the role of a customer service representative. The module includes a total of 10 lessons across 3 units, with 5 supporting activities, 3 quizzes, and 1 module test.

How do I enroll in a customer service course?

This course is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics. First, read the course syllabus. Then, enroll in the course by clicking "Enroll me in this course". Click Unit 1 to read its introduction and learning outcomes.

What is customer service in high school?

This activity involves you and a student acting out a short scenario in front of the class. The student will play the part of a customer service representative and you are a customer with a problem. You can choose to write a full script or just go with the flow of conversation with your student.

What do you study for customer service?

A strong customer service training program includes exercises for improving interpersonal communication, product knowledge, conflict resolution, crisis management, and more.

Why is customer service important in schools?

Why is customer service important in schools? Customer service in schools is a way to show parents and their children that you care. Whenever an issue or question pops up, it's important that educators engage, answer doubts, and help solve the problem.

What are customer service skills?

Customer service skills are the skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. Employees with excellent customer service skills can have a massive impact on a company's bottom line.

Is customer service a good job?

Customer service is a fantastic job. It's unfairly considered as a “backup career” because customer support reps can enter the industry with any experience level and background. But customer service is at the core of a company's success, making it one of the most vital roles you can play after product and sales.

What are 4 examples of customer service?

What are some examples good customer service?The store owner who remembers — and appreciates — repeat customers. ... The online merchant that sends personalized video message to each new customer. ... The online store that proactively addresses shipping issues. ... The associate who comes up with the perfect greeting.More items...•

What does customer service mean in education?

What is customer service in the education sector? In schools, the whole system represents a huge customer service department. Customer service in the education sector refers to the optimization of the interaction between customers and the school establishment.

What is customer service job description?

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

What does customer education mean?

Customer Education is content designed to onboard, engage, and retain your new and existing customers that's delivered in a programmatic fashion via in-person and on-demand channels. Customer education is sometimes also referred to as customer training.

What are top 3 skills for customer service?

Here are the top customer service skills your representatives need, according to data.Patience. ... Effective Listening. ... Attentiveness. ... Time Management. ... Willingness to Improve. ... Knowledge. ... Ability to Admit You Don't Have the Answer. ... Thick Skin.More items...

What are the 3 most important things in customer service?

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

Is customer service a hard or soft skill?

Hard skills are job-specific....List of Soft Skills.LeadershipDecision MakingInterpersonal SkillsPerceptivenessGood AttitudeDetail-OrientedStrong Work EthicPersuasionProblem SolvingCustomer Service9 more rows•Jun 17, 2022

What is the best way to provide customer service?

1. Knowing products and services. In order to provide customer service, employees need product and service knowledge. They must be able to supply information on a product’s features, know about industry trends, and assist customers in locating products. Try this: Bring in a jackfruit and let students taste it.

What is the best way to gather information for a customer?

The best way to do this is by using open-ended questions—that is, questions that cannot be answered with a simple “yes” or “no.”

What is the purpose of following up on a customer?

Quality customer service extends beyond the time in the store. Following up is a great way to show the customer you care about their satisfaction. Depending on their company, an employee might invite customers to take a survey or contact them directly.

How long is a lesson plan for customer service?

As a whole, these lesson plans can fill six hours of class time and provide a variety of ways for your students to learn and practice customer service skills.

What is customer service?

Customer service is one of the most important skills to teach in a career readiness class. But it’s not always an easy topic to discuss in middle and high school courses. After all, you need lessons that help you teach customer service in a relatable way, and that’s a challenge at every grade level!

How long does it take to become a customer service manager?

On-the-job training, that may last two- to three- weeks, is typically necessary to learn about the needs of the customers your particular company serves.

What is the job of a customer service worker?

The fundamental duties of a customer service worker (CSW) are to answer questions and resolve problems. Success often depends on how well the CSW is able to connect with customers on a personal level.

How much does it cost to take the Saylor Direct Credit Final Exam?

The Saylor Direct Credit Final Exam requires a proctor and a proctoring fee of $25. To pass this course and earn a Proctor-Verified Course Certificate and official transcript, you will need to earn a grade of 70% or higher on the Saylor Direct Credit Final Exam.

Why is excellent service important?

That’s because excellent service takes work and dedication. One more thing: no matter what position you aspire to, you’ll always have someone as your customer. If you develop a truly dedicated attitude towards customers it will only help your career. Continue.

What is a good experience in travel?

Those good experiences include employees who solve your problem quickly and to your satisfaction. Or when someone takes the time to patiently explain your options or how to use a product.

Customer Service Representative Education Requirements And Degrees

Usually, Customer Service Representatives don't need a college education. The most common degree for Customer Service Representatives is High School Diploma with 33% graduates, with only 31% Customer Service Representative graduates earning Bachelor's Degree.

Check Jobs That Match To Your Education

Customer Service Representatives with a Masters degree earn more than those without, at $33,084 annually. With a Bachelors degree, Customer Service Representatives earn a median annual income of $31,940.

20 Best Online Courses for Customer Service Representatives

Sometimes things are just better when you get to stay in your pajamas all day. That includes school. We found top courses for Customer Service Representatives from Udemy, Coursera, EDX, and ed2go that will help you advance in your career. Here are essential skills you need to be a Customer Service Representative:

Best Customer Service Representative Certifications in 2022

PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE).

What is customer service refresher training?

Customer service roles can often be strenuous and it's common for experienced customer service reps to burn out over time. The "Customer Service Refresher Training" offered by Business Training Works aims to re-energize depleted customer service and support workers. It does so by explaining how customer service is changing over time and how customer expectations are evolving as well.

What is customer service certification?

A customer service certification gives employers confidence that the customer service rep or manager has a higher-than-average ability to do the job. A certification from a reputable organization demonstrates competency in customer service that a non-certified rep wouldn’t be expected to deliver.

What is a customer service mmanager?

For customer service reps working toward a senior leadership position, a customer Service mManager certification is a worthwhile investment. You’ll learn strategy, technical skills, and practical ways to apply your knowledge of customer service with confidence. This type of certification can be used to leverage a promotion, transition into a new role, or boost your resume if you’re considering a career in consulting.

What is call center certification?

A call center certification validates the technical, communication, and service skills of customer support reps working in an inbound or outbound call center. To earn this certification, you’ll establish a baseline assessment of your skillset, improve your performance, and substantiate your skills with an assessment.

What is GoSkills online?

GoSkills offers a variety of online career development programs. This one covers the fundamentals for providing excellent customer service and is great for people who don't have much experience in the customer service field.

What is client service manager certification?

It certifies your skills in applying best practices for customer service, sales, coaching, and leading.

What is service strategy training?

It focuses on teaching them effective communication techniques when providing a technical solution . Sometimes these answers can be tricky to explain to customers, so it's important to learn how to communicate these solutions using the customer's language.

What is customer service representative?

What Is a Customer Service Representative? In order for businesses to flourish, not only must they be able to attract new customers, but they must also focus on retaining the ones they already have. Thus, customer service representatives are needed to maintain customer satisfaction.

How do customer service representatives help companies?

Customer service representatives help companies maintain customer satisfaction by managing inquiries, addressing concerns, handling complaints and helping customers find information about products and services. In order to provide customers accurate information, they must be knowledgeable in the products and services they are selling.

Why do businesses contract out their customer service operations to call centers?

Some businesses will contract out their customer service operations to telephone call centers because the call centers provide consolidated sales and customer service functions. According to the BLS, the median annual wage for customer service representatives was $33,750, as of May 2018.