Dec 12, 2017 · 1. When Launching a Course. Try logging out and back in, then launching your course again. This can sometimes be caused if your session expired. Make sure your browser is properly configured for our courses. 2. In the middle of a course. Try logging out and back in, then launching your course again.
Jan 05, 2018 · Once the course is downloaded, exit the Skillsoft Course Manager. Re-open and attempt to log back into the Skillsoft Course Manager. If you have already downloaded a course successfully follow these steps: Please ensure the Skillsoft Course Manager is closed. Log into your online Skillport account and allow the 'Initialization' process to complete.
There are known issues with Safari 5.1 that cause content playback issues in the Skillsoft Course Player. These are not player issues and have been reported to Apple Corporation. Video content does not play on Safari 5.1 with JRE 1.5.0_30. (CR 102305) The scroll bar does not work and cannot locate the correct key letter position. (CR 103109)
If Java appears as ‘Supported’ from the browser test, but the user still hangs at this screen ... Re-install the Skillsoft Course Manager by choosing to Download one of your available courses within your Skillport account. PROGRESS ISSUES 1. Progress is not ...
When you download a course, you are prompted to download the Skillsoft Course Manager (SCM) even though it is already installed.
When you attempt to launch the SkillSoft Course Manager (SCM), you receive the following error message: Authorization Failed. Would you like to retry?
Receiving the error: User does not exist on this system. Please use an existing user name.
The SCM download page sometimes stays stuck on "Asset Download - Loading... Please wait" when attempting to download the SCM for the first time.
SkillSoft courses may not launch if you are using a "Pop-up Blocker" application with your web browser. Please configure your Pop-up blocker to allow Pop-ups for the following domain names:
The following information will guide you through the use of one of SkillSoft's troubleshooting tools.
When attempting to launch a signed Java applet in Internet Explorer, you may notice alarming text which states “This application will run with unrestricted access which may put your computer and personal information at risk.” This is a generic message which appears for any signed applet, and we have no control over it.
In JRE 1.7.0_11, Oracle introduced changes to the JRE to increase the default Java security level, and to start prompting users when unsigned applets are invoked . Here is an example of a user attempting to launch an unsigned applet with JRE 1.7.0_11:
There are two types of Java applets: Signed and Unsigned. An unsigned Java applet runs in a security “sandbox” and has certain restrictions on what it can do while running on a given system. For instance, an unsigned applet can only communicate with the server from which it was launched and it cannot access the local file system (except for browser cache and cookies, for instance). For this reason, unsigned applets were considered “safer”, because they had fewer capabilities on the system on which they were running. Because they were considered safer due to the security sandbox restrictions, up until JRE 1.7.0_11, unsigned Java applets used to execute in the browser without notifying the user. As of JRE 1.7.0_51, unsigned applets are no longer supported by Oracle.
Skillsoft's NETg content uses a Java-dependent player that is not supported in Java 8. If you are using Java 8, you will not be able to launch and play any NETg content