how to speak like a salesperson online course

Should you offer sales training in-person or online?

But the typical course format, either in-person or online, is a great way to transfer your sales knowledge to teammates. Also, the course format can allow your salespeople to do their training on a schedule that works for them while allowing you to keep track of their progress.

How can I be a good salesperson?

Speak in specifics. Be a subject matter expert. Be genuinely curious. Don't act like you know everything. Assume good intent. Always be honest. Don't make assumptions. Be persistent, not pestering. Be comfortable with silence. 1. Pay full attention. We’re all busier than ever before, and selling can be an especially pressure-filled career.

What should you look for in a sales training program?

Then you should look for a sales training program that specifically addresses what’s called: Sales Confidence: Sales confidence helps you communicate directly, make decisions quickly, and have appropriate assertiveness with clients. In our program, People School, we work with you on each of the sales confidence skills.

How can I Make my sales training more exciting?

In-person workshops Short in-person workshops for your sales team break up the work day and can be a great way to build excitement around your sales training. If you can handle the whole team taking a few hours off it’s worth it to close up shop and bring everyone together.

How to train a salesperson?

Conducting an audit of past sales cycles, both successful and unsuccessful, is a great way to train a salesperson by using real-world applications.

What is the best way to transfer sales knowledge to teammates?

Courses. The typical course format , either in person or online, is a great way to transfer your sales knowledge to teammates. Also, the course format allows your salespeople to do their training on a schedule that works for them while allowing you to keep track of their progress. In-person workshops.

How to identify bad customers?

Identify the Bad Customer. Spotting the tell-tale signs of a customer who's window shopping or the chronic complainer who'll just end up returning the product is important. Two red flags that you can pass on to your salespeople include prospects who are rude during the sales process (and aren't worth the aggravation) and needy prospects that'll email you five times a day (and aren't worth the time). Help your salespeople spot the bad customers so they can focus on selling to the good customers because they're the ones that will keep your sales numbers up.

What is field training feedback?

Field training feedback is key. Most talent development happens in the field. However, the analysis and feedback a salesperson receives after a call are what resonates. If you emphasize listening to clients and understanding client needs in a real sales situation and then provide specific feedback (good and bad), you'll impact a person's ability to sell.

What to do when you bring a new salesperson on board?

When you bring a new salesperson on board, the priority will be to complete company-specific training. Unless your new employee is a rank beginner, that person will have at least a basic grasp of the mechanics of selling. However, it’s likely the new salesperson won’t know much about your company's products or how the company's sales process works.

Why do salespeople need training?

Every salesperson, no matter how experienced, can benefit from both types of sales training because learning how to sell is an ongoing process . Salespeople always have new strategies and new technologies to learn in order to sell effectively.

Why are multi day sales training events a waste of money?

Most multi-day sales training events are essentially a waste of money because participants suffer from something called the MEGO effect ("my eyes glaze over"). Keep all training sessions short and pace them out so that employees have time to absorb and test them.

Why are salespeople able to convince people?

They’re able to convince people because they can point to specific examples or anecdotes that support the point they’re trying to make — and in the case of salespeople, because they can demonstrate exactly how a product or feature will help their buyer. Be as specific as you can.

What is the key to sales?

The key to sales is asking good questions. And if you’re not actually curious about your prospect’s situation, it’ll be all too easy to slip into your elevator pitch before you’ve established whether any part of it is relevant to your buyer. Great communicators are naturally curious about their conversational counterparts, and that’s especially crucial in sales — ask questions first, then answer them later.

What is the root of sales success?

The root of sales success is the ability to gather and provide information in a way that makes your prospect want to do business with you. Your value proposition, your pricing, even your product’s features — none of that matters unless you’re able to get your prospects to talk to you and also listen to what you have to say.

What happens when prospects leave out deals?

Sometimes, prospects leave out important deals that can change the trajectory of a deal. Sometimes, they make a commitment before they've gotten approval from the necessary stakeholders. Sometimes, they lie on purpose.

Why aren't great communicators persuasive?

They’re able to convince people because they can point to specific examples or anecdotes that support the point they’re trying to make — and in the case of salespeople, because they can demonstrate exactly how a product or feature will help their buyer.

What does it mean to be upfront with prospects?

Your prospects won't be forthright about their goals and areas for improvement unless they trust you. That means always being upfront when you don't know something so they believe what you're saying when you do know the answer.

How to avoid losing deals because of false assumptions?

Be aware of the gaps in your knowledge, then ask your prospect to help fill them in. They’ll appreciate your honesty about what you don’t know, and you’ll avoid losing deals because of false assumptions.

Why is team selling more complex than individual selling?

Team selling is more complex than individual selling, and because there are more smart people in the room, more bad habits emerge. In Week 5 we will explore how to handle team situations, and how to ‘stay in your lane.’

How many disciplines are there in a meeting?

There are five disciplines you can use to take your meeting – any meeting – to the next level, such that you are the person that people are thinking of at the end of a busy day. Hours to complete. 2 hours to complete. Reading. 6 videos (Total 12 min), 8 readings, 1 quiz.

Why are objections important in sales?

Objections are natural to the sales process and should be welcomed. They represent a great opportunity for you to create separation between you and competitors. Sales is full of rejection, but high-performers handle objections, hurdles and rejection in ways that will surprise you.

Can you see lectures in audit mode?

Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit.

How to become a successful salesperson?

Obviously, customers need to agree to the terms of the sale in order for you to become a successful salesperson. One way that many sales professionals accomplish this is to keep the customer saying yes throughout the sales process. This isn’t a way to trick the customer. Rather, it is a way to keep the tone of the conversation positive throughout the sales experience.

What does it mean to be a salesperson?

Becoming a sales professional means understanding the simple needs of your customer before you ever interact with them.

What is the trait that sets a professional salesperson apart from an amateur?

The trait that sets a professional salesperson apart from an amateur is that a good salesperson can sell anything.

How to build rapport in sales?

As you are attempting to be personable and learn more about who your customer actually is, you are also showing the customer that you are a person too. Referring to the sales stereotypes mentioned previously, an easy way to break through to a client is to be yourself. If you try to build a friendship during the sales process, it becomes much easier to not only ask for the sale at the end, but your chances of actually closing the sale also improve greatly.

What is the job of a sales professional?

Sure…you may be sitting across from them at the desk, but your job as a sales professional is to understand their needs, build a genuine interpersonal connection with them and finally, close the deal in a way that leaves everyone feeling good about the sale.

How to ask for a customer's business?

Don’t assume a customer knows what’s on your mind. Clearly and politely ask for the customer’s business once you have concluded your presentation and decided on a product that meets or exceeds the customer’s expectations. Leaving this critical step out could have a serious impact on your conversion rate and the overall success you experience as a sales professional.

Why are customers scared of buying?

Although they may come to you to make a purchase, most customers are scared. They are scared because money is difficult to come by for many people (especially given the state of the economy). It doesn’t matter if you are selling a product that costs $30 or $30,000, people are apprehensive when it comes to spending money.

What should you see as you continue to practice speaking clearly?

What you should see, as you continue to practice speaking clearly, is the number of times your speech monitor hears you speaking sloppily decrease.

How to stop slurring when speaking?

Speech Exercise: Enlist a Speech Monitor. It’s more difficult to perform naturally when you’re focusing on speaking well. The best way to determine whether or not you’re enunciating properly when you speak, and to stop slurring and mumbling, is to enlist a speech monitor .

How does learning to speak enunciation benefit you?

The Benefits of Learning How to Speak Clearly. As your enunciation improves, your listeners will: Form a better impression of you as you speak, thinking of you as calculated and thoughtful in your diction.

What is the best exercise for speech?

Speech Exercise: The Mirror Face Test. A mirror is a great aid when you’re working on your enunciation. This is called the face test. When you’re enunciating properly, your mouth, tongue, lips and jaw move. Stand in front of a mirror and watch yourself while you say, “I’m going to have to rethink that bid”.

How to teach sales team self serve?

While not necessarily a sales training technique like the others, having self-serve resources available for your team teaches them to always be learning . Set up a wiki or a Trello board with processes and resources for commonly asked questions. And when your team asks you specific things, point them in this direction. It might come across as a bit cold, but you’re essentially training them to help themselves.

What does a great salesperson do?

Great salespeople go beyond simply solving their customers’ problems and actually find the problems their customers are unaware of.

What is the job of a sales manager?

As a sales manager, director, or founder, it’s your job to give your sales team the tools they need to be successful. Without effective sales training processes and techniques in place, you’re basically playing a big game of telephone with your values and strategies.

How to help your team get the most success from this funnel?

To help your team get the most success from this funnel, you’ll want to provide them with some simple tools and training around lead sourcing, sales call scripts, and how to handle objections.

What is the most important piece of sales training?

One of the most important pieces of sales training your team needs is how to close the deal.

How to break up sales training?

Short in-person workshops for your sales team break up the work day and can be a great way to build excitement around your sales training. If you can handle the whole team taking a few hours off it’s worth it to close up shop and bring everyone together.

Why are robots not in sales?

That’s because working in sales requires constant problem solving, empathy, and the ability to think fast and act accordingly. To instil these qualities in your team, they need to adopt a problem-solving mentality—which can thankfully be done through proper sales training.

What is a capstone course?

This Specialization helps you improve your professional communication in English for successful business interactions. Each course focuses on a particular area of communication in English: writing emails, speaking at meetings and interviews, giving presentations, and networking online. Whether you want to communicate to potential employers, employees, partners or clients, better English communication can help you achieve your language and professional goals. The Capstone course will focus especially on making those important connections to take your career or business to the next level. Make yourself more competitive by improving your English through this Specialization: Improve Your English Communication Skills.

Can you see lectures in audit mode?

To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option: ...

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