how to deal with people course

How do you deal with people training?

Dealing with Difficult People TrainingOutline the communication process and where breakdowns most often occur.Explain “the agreement frame” and how to use it.Suggest tactics to avoid problems before they occur.Offer a five-step process for dealing with conflicts.More items...

How do you deal with difficult people in class?

Workshop BenefitsLearn to Understand Causes of Difficult Behavior.Discover how to anticipate possible conflicts.Explore how changes in behavior prevent conflict.Expand personal power for effective conflict reduction.Create an attitude of positivity.Learn how conflict escalates.Understand how to de-escalate conflict.More items...

How do you manage a difficult person?

Here's 9 tips which I've found to work in dealing with such people:Be calm. ... Understand the person's intentions. ... Get some perspective from others. ... Let the person know where you are coming from. ... Build a rapport. ... Treat the person with respect. ... Focus on what can be actioned upon. ... Ignore.More items...•Jun 22, 2011

How do you deal with a difficult coworker book?

Crucial Conversations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.Sep 10, 2018

How do you deal with obtuse people?

Others are more specific in advising you on what to do in the moment.Listen. ... Stay calm. ... Don't judge. ... Reflect respect and dignity toward the other person. ... Look for the hidden need. ... Look for others around you who might be able to help. ... Don't demand compliance. ... Saying, "I understand," usually makes things worse.More items...•Mar 3, 2015

How do you communicate effectively and deal with difficult people?

Tips for Communicating with Difficult PeopleListen– try to hear what they are really upset about. ... Stay Calm– if you can see the situation getting out of hand quickly, stay as calm as possible. ... Don't Judge– try not to judge this person.More items...•Aug 13, 2018

How do you reason with someone who is unreasonable?

Here are five simple tips for tackling difficult and unreasonable people:Separate the person from the issue.Put the spotlight on them.Be upfront but don't be drawn in.Disarm them with a less direct approach.Switch extremes into facts.Always confront aggression head-on.Mar 4, 2015

Discover how to deal with difficult people and conflict, and build healthy relationships with this free online course

This free online Dealing with Difficult People course will teach you how to effectively deal with difficult people you encounter in everyday life and at work. This course was assembled with a Master Therapist, and teaches you the skills required to deal with even the most difficult people in your life.

Certification

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment.

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Bring this topic or 200+ other training opportunities to your location in-person or online.

Overview

The Know-It-Alls#N#They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.

Agenda

Learn how they think, what they fear, why they do what they do. Understanding these things makes dealing with difficult people less frustrating.

Training activities for conflict resolution, influencing ..

The game is all done in Power Point and comes packed with questions and answers around your training package so you can easily review the content of the training, enhance retention and ensure your training participants are engaged till the very end. Just split your class into teams that compete to win a final competition by answering questions ...

6 Fun and Powerful Training Games for Customer Service Teams

Here are the best games for training customer service skills and/or for getting in the right customer service mindset. The first 4 improv games can be done in a group; 5 and 6 are computer games that can be practiced alone. ... While the other person is talking, many people miss out on a lot that’s been said. ... How to Deal with Angry ...

Skills for Working With Difficult People Curriculum

Optimal Solutions Consulting, 2008 4 www.opti-solutions.com Reframing Attitudes • Our attitudes (beliefs) affect the way we view the people around us and the situations we face. • There is a fine line between describing a person’s behavior and adopting an attitude (belief) about that person or situation.

Dealing with Difficult People Training - Ice breaker Games

ABOUT DEALING WITH DIFFICULT PEOPLE TRAINING Difficult people always want their own way and are prepared to shout and lay down the law until they get it. They have the ability to waste a lot of your time and make you angry or frustrated. The stress of handling difficult people can create a lack of productivity and reluctance to come to work.

Dealing With Difficult People in the Workplace Training Course

Learn how to manage difficult people in the workplace by attending PD Training’s Dealing with Difficult People in the Workplace training course. You will gain true insights into human behavior as well as learn the tools and techniques to deal with challenging personalities in an appropriate manner.

Reviews

I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.