how to ask for a refund for a course

by Prof. Elwin Heidenreich 10 min read

To request a refund, follow these steps on a computer:

  • Open your My Purchases page.
  • Find the course or Coursera Plus subscription you want a refund for.
  • Under the Refund Deadline column, click Get Refund. If you don't see this option, the refund deadline has passed.

So what's “the right way” to ask for a refund when you buy a course that doesn't meet your expectations?
  1. Give it 24 hours to marinate. ...
  2. Email support and say it in 3 sentences or less. ...
  3. Don't explain yourself unless you think it will be helpful. ...
  4. If you actually watched it and found it valuable, don't ask for a refund.

Full Answer

Can I get a refund on a course I’m taking?

Mar 07, 2022 · To request a refund, follow these steps on a computer: Open your My Purchases page. Find the course or Coursera Plus subscription you want a refund for. Under the Refund Deadline column, click Get Refund. If you don't see this option, the refund deadline has passed.

Is it hard to ask for a refund?

Oct 05, 2020 · 05 An email template for a refund of a tuition fee from a college. Dear Mr. John, I am writing to request a refund of the tuition fees I paid for my 2nd-semester of the 2020/2021 academic year. This request is due to the fact that I had to cancel my second semester classes in combination with unavoidable circumstances.

How do I request a refund from a company with no refund?

If you decide to request a course refund on your own, you can either contact their support team or do it directly via the course player. Open the course player or the support team page, select Request a refund, and follow the instructions. You are expected to provide: The course URL Your email The reason you are requesting a refund

When to send a refund request letter for college tuition?

Jan 13, 2022 · This letter is to request a full refund for my tuition fee of $225. According to the refund policies of the university written the Student Manual, a full refund will be granted if the student withdraws from the course within six weeks from the beginning of the course. As you can see from the enclosed withdrawal slip, I am within that limit.

Can you get a refund from an online course?

Depending on your course, it's up to you to decide the time window's length. However, for online courses, many refund policies allow refunds between 7 and 30 days from purchase. Up to 60 days works for some creators.

What do you say when offering a refund?

Hi [Name], We're so sorry to hear you're not happy with your product, but we also fully respect your decision. We've processed your refund request, and you should expect to see the amount appear in your bank account in the next couple of business days. Once more, we apologize for the inconvenience this has caused you.

How do you write a refund letter?

I am writing this mail to bring your kind attention to the refund for the product I had ordered from your website. I had ordered a saree worth Rs. 5,499 on 25th January with order Id 654321, but I had received a damaged product for which I had requested a return.Feb 16, 2022

How do you write a refund letter to a college?

Respected Sir/Madam, With due respect, I would like to bring in your notice that my name is _______________ (Name of the Parent), I am Parent/Guardian of _________________ (Name of the Student). My ward had cancelled the admission in your college on __________ (Date of cancellation).May 1, 2020

How do you email a customer for refund?

In the meantime, I'd like to offer a [discount/refund] for the inconvenience and will be checking in with you in a few days to update you on the status of [issue]. Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!Jun 11, 2021

How do you politely say no refunds?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, "I looked into your situation and our refund policy does not allow one in this case."Jan 18, 2022

How do I write a letter of return to a university?

I want to request you that kindly refund my fee for the third semester; I will submit it again whenever I will continue university after the gap. I shall be obliged if you consider my request, Thanking You I Remain.

When you request a refund

You'll get a confirmation email when we get your refund request. You'll also be un-enrolled from the course. If you'd like to continue in the free version of the course, you'll need to re-enroll.

Request a refund for a course on the mobile app

You can't request a refund using the Coursera mobile app. If you don't have access to a computer and need to request a refund for a purchase made in the mobile app, contact Coursera.

Request a refund for a mobile app payment

If you made a payment through the Coursera mobile app, that payment was processed through Apple. You'll need to contact Apple to request a refund. Coursera cannot refund payments made through the mobile app or payments processed by third parties.

How to ask for a refund tactfully: When buying a product

Products bought online or from a store can have some defects. You also may have paid an excessive amount of money for them. You can use these email templates to help you request and get a refund.

How to ask for a refund tactfully: When receiving a service

You might receive poor services from a company and not know how to ask for a refund. You can use these tactful email template examples if you are in this type of situation.

Conclusion

Asking for a refund might be hard, especially when you lack the right words to convince the other party.#N#Using the examples listed above on how to ask for a refund, you can be sure to have your request accepted.#N#Go ahead, you can try sending any of these email examples, and you can happily expect a positive response to your request.

How long does it take to get a refund for a course?

Should you decide to request a refund of a course for whatever reason, the following rules apply: You can ask for a refund within 30 days of your purchase. You can’t get a refund if you exceed the 30-day limit unless the purchased course is disabled for policy and legal reasons. In cases of suspected or confirmed fraud, ...

How long does it take for a refund to show up in your bank account?

On average, it should take five to ten business days for the funds to show in your bank account. Depending on your financial institution, it can sometimes take up to 30 days. If it’s been more than ten days since your refund request was processed, you should inquire about your refund status with your bank.

Is Udemy accredited?

Udemy is an American on-demand online learning platform that offers courses from a broad scope of disciplines. Even though it is not accredited, it aims to help students develop skills and knowledge that will be an asset in their workplace or further studies. But, what should you do if you paid a great deal of money for a course you are not pleased ...

Two important things to be aware of as a course creator dealing with refund requests

1. At some point someone’s going to tell you your stuff is “overpriced,” “not worth the money,” or worse, “a waste of money.”

Got a great refund story? Share it below

Leave a comment below with your best refund story. Did you like how the business was handled? And if not, how could it have been better?

How long does it take to get a refund for college tuition?

The longer they wait to make the request, the less chance they have of success. There is often a time limit for refunds such as 30 or 90 days. Below is a sample of a refund request letter for college tuition. It is very important that the letter be sent within any deadline.

Why do people ask for refunds?

Some of the reasons consumers ask for a refund are: Unable to attend a college course because of illness. Unable to participate in a fitness center because of illness. Dissatisfaction with a cleaning service. Incorrect delivery.

What should be included in a letter?

If there are any receipts, purchase orders, invoices or other relevant documents, copies of these should be included with the letter. Any details such as order numbers or customer identification numbers should be mentioned in the letter. These will help the company identify the transaction.

Why is it important to write a letter to a customer that they want a refund?

This is because customer loyalty is important. It costs less for a business to keep good customers than to get new ones.

Do colleges give refunds?

It is very important that the letter be sent within any deadline. Many colleges don’t give refunds, but they allow for extenuation circumstance. The letter should be sent by certified mail, so the sender has proof of the time and date the letter was sent and received.

Can a consumer send a refund request letter?

If payment was made for goods or services that were not received or were returned, and a refund of the payment is desired, a consumer may send a refund request letter.

Refunds after free trials

If you start a free trial, the free trial begins before you are first charged, so there are no payments to be refunded. You can't get a refund for any payments made after your free trial ends.

Course Certificates

In most cases, if you pay for a Course Certificate, you can request a refund within 2 weeks (14 days) after your payment.

Specializations

If you pay by course for a Specialization, the refund policies for course payments apply to each course payment you make.

Specialization subscriptions

Specialization subscriptions begin with free trials. You can't get a refund for a payment made on a subscription after the free trial ends.

Coursera Plus subscriptions

You can request a refund for Coursera Plus subscriptions within two weeks of payment.

Guided Projects

We don't offer refunds for Guided Projects. If you paid individually for a guided project, ensure you complete it within 180 days to earn your completion certificate and avoid having to register and pay again.

Third-party marketplace

If you pay for something on Coursera, but your payment information goes through a different website, you may be using a third-party marketplace.

What is a refund request letter?

A refund-request letter is imperative when you want to officially inform the merchant that their product or service did not meet your expectations. This method of expressing your dissatisfaction may not always be an option but you should use it whenever you have an opportunity to ask for a refund in writing.

How long does it take to get a refund from a store?

Most retail shops will let you request a refund within a specific timeframe, usually 30 or 60 days from the purchase, while some might have a no-refunds policy altogether.

How long do you have to return a product?

Most retailers have a return policy, allowing you a 30- or 60-day timeframe to return the item. The smart thing would be to return the unwanted item as soon as possible.

Can you get a refund for Fortnite?

If your request is in line with the company’s guidelines, you will likely get a refund. Some of the digital content distributors have a self-service refund option on their website. You can get an instant refund for Minecraft, Fortnite, and some Xbox purchases this way.

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