explains why the bad news was necessary and that the matter was taken seriously. course hero

What is a bad news letter?

A bad news letter explains why the bad news was necessary and that the matter was taken seriously. points: 0 / 1 Close Explanation Explanation: A letter will fail if you don’t include sound reasons for your decision. Determine what strategy should be used in the following situation. You are going to deliver your product 24 hours late this …

What is the most important part of a negative message?

The part of a bad-news message that explains why the bad news was necessary and that the matter was taken seriously; the most important part of a negative message; also called an explanation (p. 181). request refusal. A message written to turn down a request for …

When to use "avoiding a direct statement of refusals"?

Avoiding a direct statement of refusals. Used when reasons and explanation leave no doubt that a request has been denied (p. 186).

What does Sumona say about two heads?

Sumona often uses the phrase "two heads are better than one" and will frequently involve her team in decision-making. Sumona is contributing to a nurturing conflict climate through sharing of power. (T/F)

Why do we have to deliver bad news?

Everyone occasionally must deliver bad news. Because bad news disappoints, irritates, and sometimes angers the receiver , such messages must be written carefully. The bad feelings associated with disappointing news can generally be reduced if the receiver:

How to buffer bad news?

To buffer the pain of bad news, begin with a neutral but meaningful statement that makes the reader continue reading. The buffer should be relevant and concise and provide a natural transition to the explanation that follows. Best News – Start with the part of the message that represents the best news.

Can volunteering extra information lead to trouble?

Second, volunteering extra information can lead to trouble. Thus, avoid supplying data that could be misused, and avoid making promises that can’t be fulfilled. Don’t admit or imply responsibility for conditions that caused damage or injury. Even careless apologies may suggest liability.

Can a letter fail without sound reasons?

Without sound reasons for denying a request or refusing a claim, a letter will fail, no matter how cleverly it is organized or written. As part of your planning before writing, you analyzed the problem and decided to refuse a request for specific reasons. Before disclosing the bad news, try to explain those reasons.

Can you be prosecuted for a libelous message?

You may be prosecuted if you transmit a harassing or libelous message by e-mail or post it at a Web site. Such electronic transmissions are considered “published”.

Is it better to accept bad news or good news?

Whereas good news can be revealed quickly, bad news is generally easier to accept when broken gradually. Revealing bad new slowly and indirectly shows sensitivity to your reader. By preparing the reader, you tend to soften the impact. A blunt announcement of disappointing news might cause the receiver to stop reading and toss the message aside. The indirect strategy enables you to keep the reader’s attention until you have been able to explain the reasons for the bad news. In fact, the most important part of a bad-news message is the explanation.