In the closing of a neutral message, write in a friendly, positive tone, and express appreciation for the assistance you are requesting. true A request letter does not need to contain background information for the reader. false When responding to customer comments online, a company should
When you use the direct organizational plan for a neutral message, you present the details before the primary idea. false Companies should respond to highly positive online comments with a formal official company response.
In the closing of a neutral message, write in a friendly, positive tone, and express appreciation for the assistance you are requesting. true A request letter does not need to contain background information for the reader. false When responding to customer comments online, a company should not reply to neutral posts or comments.
not reply to neutral posts or comments. A simple request should be treated as an opportunity to conduct extensive sales and promotion activities. false Which of the following messages is not considered neutral? top management announcing a decision to close a factory
When you believe that the reader will not need persuasion to do what you ask, you can use a neutral message. Write a friendly, personalized closing to every reply, rather than relying on clichés. believe that the reader will object to granting your request. are making a simple request without persuasion.
The first paragraph of a positive reply should build goodwill by approaching the topic in an indirect manner. mention specific memories or a specific quality of the deceased. (1) good news, (2) questions answered, (3) subtle company promotion, if appropriate, (4) courteous closing.
Goodwill messages have no business objectives. Instant messaging is a good choice for simple, neutral messages that require quick responses. may be more meaningful as a written note than as a phone call .
A request letter does not need to contain background information for the reader. false. When responding to customer comments online, a company should. not reply to neutral posts or comments. A simple request should be treated as an opportunity to conduct extensive sales and promotion activities. false.