In May, 2012 Dave Carroll wrote a book about his customer experience called, “ United Breaks Guitars: The Power of One Voice in the Age of Social Media ”, published by Hay House Publishing.
Jump to navigation Jump to search. David Francis "Dave" Carroll (born 20 September 1966 in Paisley, Scotland) is a former footballer who spent 14 seasons at Wycombe Wanderers. An attacking midfielder, Carroll played more than 600 first-team games for Wycombe in all competitions, and scored exactly 100 goals.
About - Dave Carroll | An award winning singer-songwriter, professional speaker, author and consumer advocate. D ave Carroll is an award winning singer-songwriter, professional speaker, author and social media innovator based in Halifax, Nova Scotia, Canada.
Musician Dave Carroll said his guitar was broken while in United Airlines' custody. He alleged that he heard a fellow passenger exclaim that baggage handlers on the ramp at Chicago O'Hare International Airport were throwing guitars during a layover on his flight from Halifax Stanfield International Airport to Omaha, Nebraska 's Eppley Airfield.
Next time an airline loses or breaks your luggage, try shaming them with a song and a video. That's what a little-known Canadian country and western singer did after he claimed that his Taylor ...
Five days after Dave Carroll posted a $150 video for the twangy "United Breaks Guitars" on YouTube, his band Sons of Maxwell were met with "almost militant" requests for the song at their Friday ...
Musician Dave Carroll said his guitar was broken while in United Airlines' custody. He alleged that he heard a fellow passenger exclaim that baggage handlers on the ramp at Chicago O'Hare International Airport were throwing guitars during a layover on his flight from Halifax Stanfield International Airport to Omaha, Nebraska 's Eppley Airfield. He arrived at his destination to discover that his $3,500 Taylor guitar was severely damaged. Fox News questioned Carroll on why he checked the valuable guitar and Carroll explained that it is difficult to bring guitars onto flights as carry-on luggage. In his song, he sang that he "alerted three employees who showed complete indifference towards me" when he raised the matter in Chicago. Carroll filed a claim with United Airlines which informed him that he was ineligible for compensation because he had failed to make the claim within its stipulated "standard 24-hour timeframe".
This was following the release of a video that showed United Airlines physically forcing a passenger, David Dao, off Flight 3411 in order to make room for crew members who were needed at a different airport the following day, injuring him in the process.
However, unlike United Airlines' obstinate refusal to take responsibility when they destroyed Dave Carroll's guitar, Northwest Airlines apologized to Bing Futch and offered him compensation within a day of when the video was posted.
Since the incident, Carroll has been in great demand as a speaker on customer service. Coincidentally, on one of his trips as a speaker, United Airlines lost his luggage.
The following season, Wycombe won a second successive promotion as Carroll scored twice in Wycombe 's 4-2 victory against Preston in the playoff final at Wembley. In November 1997, Carroll was rewarded for his long service to the Chairboys with a testimonial match against Leicester City.
Carroll joined Wycombe, then a recently promoted Conference side, in the summer of 1988, having previously played for Ruislip Manor of the Isthmian League. He went on to become a key member of the Wycombe side that won promotion to Football League in 1993.
Dave Carroll is a musician with a message, demonstrating the power one voice can have in today’s socially driven world. Dave has become internationally famous as one of the world’s top media relations innovators & customer experience authorities. He is also widely sought after as a content creator & songwriter.
Dave’s newest music project, Raincoat in Vegas, is an eclectic mix of carefully crafted songs that demonstrate Dave’s growth as songwriter and performer. The depth of musical styles offered by “Raincoat in Vegas” range from Pop-Folk to Singer-Songwriter to Americana.
The essence of ‘Everyday Heroes’ is about these individuals keeping their promise to respond, regardless of who is in need or the unknown risks that may await the First Responders. As a volunteer firefighter himself for 5 years, Dave wrote ‘Everyday Heroes’ after being challenged by a friend to honour those who answer the call.
Musician Dave Carroll said his guitar was broken while in United Airlines' custody. He alleged that he heard a fellow passenger exclaim that baggage handlers on the ramp at Chicago O'Hare International Airport were throwing guitars during a layover on his flight from Halifax Stanfield International Airport to Omaha, Nebraska 's Eppley Airfield. He arrived at his destination to discover that his $3,500 Taylor guitar was severely damaged. Fox News questioned Carroll on why he checked the valuable guitar and Carroll explained that it is difficult to bring guitars onto flights as carry-on luggage. In his song, he sang that he "alerted three employees who showed complete indifference towards me" when he raised the matter in Chicago. Carroll filed a claim with United Airlines which informed him that he was ineligible for compensation because he had failed to make the claim within its stipulated "standard 24-hour timeframe".
This was following the release of a video that showed United Airlines physically forcing a passenger, David Dao, off Flight 3411 in order to make room for crew members who were needed at a different airport the following day, injuring him in the process.
However, unlike United Airlines' obstinate refusal to take responsibility when they destroyed Dave Carroll's guitar, Northwest Airlines apologized to Bing Futch and offered him compensation within a day of when the video was posted.
Since the incident, Carroll has been in great demand as a speaker on customer service. Coincidentally, on one of his trips as a speaker, United Airlines lost his luggage.