why take negotiation and conflict resolution course

The Graduate Certificate in Negotiation and Conflict Resolution program is ideal for those looking to effectively manage conflict across a wide variety of industries and settings. The program can typically be completed in about 12 months. Expand for more + View Graduate Certificate in Negotiation & Conflict Resolution Curriculum

Full Answer

What are the 5 methods of conflict resolution?

What are the 5 methods of conflict resolution?

• Avoiding the Conflict. Avoiding or withdrawing from a conflict requires no courage or consideration for the other party.
• Giving In. Giving in or accommodating the other party requires a lot of cooperation and little courage.
• Standing your Ground.
• Compromising.
• Collaborating.

What are the advantages and disadvantages of negotiation?

What Are the Disadvantages of Negotiation?

• Disadvantages of Negotiation. While negotiation is a great starting point in the dispute resolution process, there are some disadvantages of negotiation that limit its effectiveness in some situations.
• Parties May Have Unequal Power. ...
• Negotiations Are Voluntary. ...
• Not All Issues Are Negotiable. ...
• Negotiations as a Stalling Tactic. ...

What is negotiation and what are the basic types?

Types of Negotiation

1. Distributive Negotiation. Distributive negotiation is when two parties bargain over a single product or issue, such as price. ...
2. Integrative Negotiation. Do you know what happens when representatives of an employees’ union meet the management with their demands?
3. Multiparty Negotiation. ...
4. Team Negotiation. ...
5. Positional Negotiation. ...

What are the best negotiation techniques?

• Prepare, prepare, prepare. Enter a negotiation without proper preparation and you’ve already lost. ...
• Pay attention to timing. ...
• Leave behind your ego. ...
• Ramp up your listening skills. ...
• If you don’t ask, you don’t get. ...
• Anticipate compromise. ...
• Offer and expect commitment. ...
• Don’t absorb their problems. ...
• Stick to your principles. ...
• Close with confirmation. ...

Why are conflict resolution and negotiation skills important?

By engaging in effective conflict resolution and negotiation, all involved can recognize differences and shared circumstances, develop better communication skills, and learn to work congruously to create an ideal solution to the conflict at hand.

Why is it important to learn conflict resolution skills?

Having good conflict resolution skills help employees reduce the friction that damages their working relationships. By resolving conflicts in a more professional and respectful manner, they are enabled to collaborate better with co-workers, building stronger work relationships.

Why is it important to study conflict?

Peace and conflict studies explore a broad range of topics, such as conflict theory, this history of nonviolent protest, and human rights. But this course of study also promotes the development of transferable “soft skills,” including critical thinking, self-awareness, and communication.

How you can take benefits of conflict management and negotiating skills?

How to negotiate conflict effectivelyClearly define goals. It's important to define your desired outcome ahead of time to ensure you stay focused. ... Consider the other party's background. ... Be proactive. ... Know your role. ... Use established forums for negotiating conflicts. ... Be flexible with time. ... Focus on creating value.

Why is conflict resolution important in the workplace?

Importance of conflict resolution in the workplace Conflict resolution is vital for managers because it helps maintain a positive, comfortable environment for all employees. Managing conflict quickly and effectively demonstrates to employees you care about their well-being and the positive culture of the workplace.

What can you learn from conflict?

The 10 Benefits of ConflictOpens our eyes to new ideas. ... Opportunity to verbalize needs. ... Teaches flexibility. ... Teaches us to listen. ... Teaches us patterns of behavior. ... Leads to solutions. ... Practice communication skills. ... Helps us to set limits.More items...•

What is negotiation and why is it important?

Negotiation is a dialogue between two parties to resolve conflicts or issues so that both parties find the solution acceptable. Usually, it is a compromise involving give and take. Negotiation results when each party compromises to resolve a conflict for everyone's benefits.

Why is negotiating skills important?

Good negotiations contribute significantly to business success, as they: help you build better relationships. deliver lasting, quality solutions—rather than poor short-term solutions that do not satisfy the needs of either party. help you avoid future problems and conflicts.

Why Managing conflict and negotiation is important for any workplace?

Conflict and negotiation are significant components to operate business. Business possessors may have conflict with many groups like partners, managers, employees and the general public. Negotiation is often essential to develop harmonious solution for all parties involved in the conflict.

What is the importance of mediation?

Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level.

What is a Coursera specialization?

A Coursera Specialization is a series of courses that helps you master a skill. To begin, enroll in the Specialization directly, or review its courses and choose the one you'd like to start with. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization.

What is the goal of Essec?

Its ultimate goal? To create a global world that has meaning for us all.

What can you learn from the third course?

With the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution.

Do you need previous experience in negotiation?

No previous knowledge or experience in negotiation and mediation is required. This Specialization is designed for anyone interested in mastering strategies, acquiring tools, and getting professionals' golden rules for negotiations & mediations.

Do you need to finish a hands-on project to get a certificate?

Every Specialization includes a hands-on project. You'll need to successfully finish the project (s) to complete the Specialization and earn your certificate. If the Specialization includes a separate course for the hands-on project, you'll need to finish each of the other courses before you can start it.

Can you get a certificate for a specialization?

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.

Program Details

The Graduate Certificate in Negotiation and Conflict Resolution program is ideal for those looking to effectively manage conflict across a wide variety of industries and settings. The program can typically be completed in about 12 months.

Master's Degree Options

Credits earned for the certificate in Negotiation and Conflict Resolution can be applied toward a related master’s degree.

Admission Requirements

To be considered for admission to the Graduate Certificate in Negotiation and Conflict Resolution program, applicants must:

Dates and Deadlines

The table below details the enrollment deadlines and starting dates of courses for the current academic year. If you have any questions about dates, deadlines, or application materials, please contact an enrollment specialist for personalized assistance.

How to deal with conflict in a negotiation?

Similarly, avoid responding to personal attacks . Focus on the source of the problem and the ways negotiators can address it.

When conflict arises during the negotiation process, must conflict resolution and negotiation strategies be used in tandem?

However, when conflict arises during the negotiation process, conflict resolution and negotiation strategies must be used in tandem to ensure those negotiating can meet the ultimate objective—an agreement that benefits both parties.

Why is it important to determine the Batna of the opposing negotiator?

Such an insight may present an opportunity to reduce conflict and promote compromise.

What is conflict resolution?

Instead, true conflict resolution refers to the process by which two or more different parties reach a peaceful solution to a conflict. As mentioned, conflict resolution is a process, not an event, and is best approached utilizing conflict resolution and negotiation techniques. While avoidance generally fails to acknowledge ...

What are the most common sources of conflict during negotiation?

According to SHRM, the most common sources of conflict during negotiation include: Differences in goals. Differences in personal ity styles.

What is the primary conflict?

Similarly, two or more parties experiencing a conflict may find that the primary conflict is a dispute that might best reach a resolution via negotiations. For example, individuals entering into conflict resolution due to workplace incompatibilities may ultimately uncover that the source of conflict is a difference of opinions regarding a timeline or budgetary concern. The individuals could then enter into negotiations to agree upon a finalized budget for the project.

How to resolve conflict resolution?

Conflict resolution—and negotiations themselves—are likely to stall if one party does not feel heard by the other. Engage in active listening techniques like repeating back critical information, reaffirming statements, and maintaining eye contact. The result is a deeper understanding of the issue at hand, the other negotiator’s needs, and mutual trust that would not develop in the absence of true listening.

What is conflict resolution?

Conflict, arguments, and change are natural parts of our lives, as well as the lives of every agency, organization, and nation.

How many steps are there in negotiating a conflict?

There are seven steps to successfully negotiating the resolution of a conflict:

When should you resolve conflict?

Conflict resolution is appropriate for almost any disagreement . Our daily lives offer plenty of opportunities for negotiation - between parents and children, co-workers, friends, etc., and as a result, you probably already have a variety of effective strategies for resolving minor conflicts. But for more serious conflicts, and conflicts between groups rather than individuals, you may need some additional skills. How, for example, should you structure a meeting between your group and your opponent? When should you settle, and when should you fight for more? How should you react if your opponent attacks you personally? Read on for more information on specific conflict resolution techniques.

How to set up a brainstorming meeting?

Before you hold a brainstorming meeting, think carefully about how you'll set up the meeting. Write a clear purpose statement for the meeting. Try to choose a small group of 5-8 people total. Hold the meeting in a different environment from your usual setting. Make sure the setting is an informal one where people feel comfortable and safe. Find an unbiased facilitator, someone who can structure the meeting without sharing his or her own feelings about the conflict.

What is the best course of action for a disagreement?

The disagreement may be personal, financial, political, or emotional. When a dispute arises, often the best course of action is negotiation to resolve the disagreement. The goals of negotiation are: To produce a solution that all parties can agree to. To work as quickly as possible to find this solution.

Why do people negotiate?

Some other good reasons to negotiate are: To understand more about those whose ideas, beliefs, and backgrounds may be different from your own. In order to resolve a conflict, you'll need to look at the conflict from your opponent's point of view and learn more about this person or group's perspective and motivations.

Why is it important to listen to your opinions?

Listen. Their opinions are important to you, because their opinions are the source of your conflict. If something is important to them, you need to recognize this. Recognizing does not mean agreeing, of course!

Course overview

The amount of employees who will require six months of retraining in skills such as negotiation and persuasion by 2025.

Course Convenor

The design of this online short course is guided by UCT faculty and industry experts who will share their experience and in-depth knowledge with you throughout the course.

About the certificate

Hone your skills in negotiation and conflict resolution and earn an official certificate of completion from the University of Cape Town.