Service recovery - the process of correcting a service upset and satisfying the customer.
Service guarantee - a promise to reward and compensate a customer if a service upset occurs during the service experience.
The Correct Answer forthe given question is Option D. Transformation of business processes for more effective achievement of business goals.
In business process reengineering, fundamental business processes are radically redesigned, resulting in dramatic improvements in productivity, cycle times and quality. Companies rethink existing processes to deliver more value to customers through Business Process Reengineering. Customer needs are often emphasized in a new value system they adopt.
The vast majority of organizations cannot describe their processes from start to finish, and only a few have documented them end-to-end.
After executing a certain business process, what are you expecting to see? As soon as you understand how you want your business outcomes to work, you can figure out why they don’t. Consider, for example, ways to speed up getting items out of warehouses and on to delivery trucks if you need to deliver items within a certain timeframe.
Service recovery - the process of correcting a service upset and satisfying the customer.
Service guarantee - a promise to reward and compensate a customer if a service upset occurs during the service experience.