A service change could best be described as: The addition, modification or removal of an authorized, planned or supported service or service component What is the correct sequence for the following activities within the normal change process? Create and record the RFC Authorize and schedule the change Assess and evaluate the RFC
To assist the change manager in ensuring that no urgent changes are made during particularly volatile business periods B. To assist the change manager by implementing emergency changes C. To assist the change manager in evaluating emergency changes and to decide whether they should be authorized D.
A role, person or a group of people that provides formal authorization for a particular type of change. 1. Assess the impact and cause of incidents and problems 2. Assess the impact of proposed changes
Transition planning and support identifies and manages risks, in accordance with the risk management framework adopted by the organization. 2. Transition planning and support ensures that repeatable processes are adopted by all engaged in the transition. A. 1 only.
A configuration model can be used to help what type of improvement should be achieved what type of improvement should be achieved what type of improvement should be achieved. 1. Assess the impact and cause of incidents and problems. 2.