The two types of performance measures related to time are the speed of doing something and the variability of a process. d. Flexibility is the ability to adapt quickly and effectively to changing requirements.
The value chain model is probably the dominant model for operations managers. T The value chain model of organizational performance is based on a set of cause-and-effect linkages among performance measures. F Sets found in the same folder
The Service-Profit Chain model focuses on learning, internal business, customers, and financial performance. c. The five performance perspectives of the balanced scorecard model are cost, time, quality, flexibility, and innovation.
The pre- and postservice framework of a value chain emphasizes that service is a critical component of traditional manufacturing processes. Which of the following statements is true of goods? Goods-producing industries rely on machines and hard technology to perform work.
Firms with high scalability incur extremely low fixed costs, whereas firms with low scalability incur extremely high fixed costs. Firms with high scalability have variable costs as 80 to 85 percent of total costs, whereas firms with low scalability have variable costs as zero to five percent of total costs.
Purchasing is a key activity performed by operations managers that involves: determining when resources such as employees and equipment should be assigned to work. using technology to improve productivity and respond faster to customers. coordinating the acquisition of materials, supplies, and services.
They can bring visibility and enhanced security to the handling and transportation of products. They are used to segment markets based on demographic and behavioral characteristics. They are used to create customized goods and services and deliver them faster at lower prices.