which of the following steps is not the same for both goods and services? course hero

Which services can be managed much the same as goods?

Question 5 3 out of 3 points Which of the following steps is not the same for both goods and services? Selected Answer: detailed goods, services and process design Correct Answer: detailed goods, services and process design

What is the difference between goods and services?

21. An example of other financing sources would bea. Grant funds from another governmental agency b. Proceeds from the borrowings c. Transfers from other fundsd. Both transfers from other funds and proceeds from borrowings e. All of these are other financing sources 22. The difference between an interfund loan and and interfund transfer is.

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Which of the following is NOT one of the four generic differences between goods and services? Homogeneity. ... Which of the following is NOT likely to be one of them? ... Smart firms manage customer's _____ at each step in the _____ encounter so that customers expect what a firm can _____. expectations; service; deliver ...

What is the strategy of surrounding the core product with services?

A) The nation produced fewer goods and services and/or prices fell for goods and services. B) Consumption expenditure increased and/or corporate profits increased. C) Investment increased and/or payments to employees increased. D) The nation produced more goods and services and/or prices rose for goods and services.

What is a service in manufacturing?

b. A service is any primary or complementary activity that does not directly produce a physical product.

What is service encounter?

a. Service encounters are interactions between customers and service providers.

Can services be stored as inventory for future sale?

b. Services cannot be stored as inventory for future sale.

What determines the degree to which a product satisfies its fitness for use?

The degree to which a product satisfies its fitness for use is only determined by the durability, serviceability, and reliability dimensions of quality.

What is tangible service quality?

Tangibles is the dimension of service quality that reflects the customers' expectations of the services to be bundled with product purchases.

What is product serviceability?

Product serviceability is the primary dimension of fitness for use.

What is responsiveness in business?

Responsiveness is a dimension of quality that only applies to services, not products.

What are some examples of prevention costs?

Cost of inspectors, testing, test equipment, and labs are examples of prevention costs.