which of the following statements about the service catalog is true course hero

What are the two types of services in a catalog?

What is IT service continuity management?

What is option C in ITIL?

Is there a relationship between service catalog and service portfolio?

Is ITIL a strategic service?

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Which of the following should be a Service Catalogue contain?

The catalogue should contain items that are visible to customer, and additional information that used by service delivery team to ensure smooth delivery. Items visible to customer include: A description of the service. Disclosure of any perquisites or required services.

Which is the best description of Service Catalogue?

ITIL v3 defines a Service Catalog as: A database or structured document with information about all live IT Services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to customers, and is used to support the sale and delivery of IT Services.

For which of the following is the Service Catalogue manager responsible?

The Service Catalogue Manager is responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date.

Which of the following statements best describes one of the purposes of service analytics?

This is Expert Verified Answer. Answer: Service Analytics is useful to model existing components and services to the higher-level business services.

What is the purpose of service catalog?

The purpose of Service Catalog Management is to provide and maintain a single source of consistent information on all operational services and to ensure that it is widely available to those who are authorized to access it.

What is the purpose of an IT service catalog?

An IT service catalog is a list of technology resources and offerings available from the IT service provider within an organization. This catalog is intended to help the IT service provider efficiently and effectively manage and meet end-user expectations.

Which of the following is an aspect of service catalogue?

The Service Catalogue includes information about deliverables, prices, contact points, ordering and request Processes.

Which one of the following provides the correct list of processes within the service?

Answer. Event management: Event management manages events throughout their life cycle.

What are the types of service catalogue?

The service catalogue is part of the service portfolio and contains information about two types of IT service: customer-facing services that are visible to the business; and supporting services required by the service provider to deliver customer-facing services.”

Which of the following statements best describes the role of communication during service operation?

Which of the following statements BEST describes the role of Communication during Service Operation? Explanation: ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services.

Which of the following statements is correct 1 All processes should have an owner?

It is true that all processes must have an owner, that a process takes one or more inputs and converts them into specified outputs such as process reports and reviews, that all process objectives must be described in quantifiable terms, and that all processes must have an aim.

Which statement best describes the role of the service desk?

Explanation: A dedicated number of staff handling Incidents and service requests best describes a Service Desk.

Which of the following is the best definition of IT service management?

Answer: Option D - The implementation and management of quality IT services that meet business needs is the correct answer. Explanation: ITSM stands for IT service management, which is basically how IT professionals manage the end-to-end delivery of IT services to clients.

Which of the following is an aspect of Service Catalogue?

The Service Catalogue includes information about deliverables, prices, contact points, ordering and request Processes.

Which one of the following is the best description of the activities carried out by facilities management?

Which one of the following is the best description of the activities carried out by facilities management? Management of the physical IT environment such as data center or computer room.

What are three elements of the service portfolio?

There are three components of a service portfolio: service pipeline, service catalogue, and retired services.

ITIL chapter 6 Flashcards | Quizlet

Start studying ITIL chapter 6. Learn vocabulary, terms, and more with flashcards, games, and other study tools.

ITIL Fundamentals Ch.6 Flashcards | Chegg.com

Which of the following is included in a service catalog? 1. Customer-facing services 2. Strategic services 3. Supporting services 4. Retired services A. 1 and 2 B. 1, 2, 3, and 4 C. 1 and 3 D. 2 and 3

ITIL Q2 NEW Flashcards | Quizlet

Study with Quizlet and memorize flashcards containing terms like Capacity management considers PBAs. What does PBA stand for? A. Proactive business assurance B. Patterns of business availability C. Patterns of business activity D. Proactive business assessment, Outputs from design coordination include what? 1. The service design package 2. The CMS 3.

Sample Questions Subject:IT Service Mangement[USIT606] Programme: T.Y.B ...

14 Service design has four major areas that need to be considered in order to deliver an holistic design. Which of these are the four areas? 1)Process, plan, performance, partners 2)Partners, plans, people, performance 3)People, process, products, partners 4)Products, plans, performance, process 3 UNIT 2

Q which of these statements provides the best - Course Hero

ITIL - Chap. 5 Study Q&A notes Q: Which of these is an objective of service level management? A) Monitor changes throughout their lifecycle B) Define, document, agree, monitor, measure, report, and review services C) Respond to service requests and inquiries promptly D) Establish the root cause of incidents and problems efficiently and cost effectively Explanation: B) This is an agreed-upon ...

What are the two types of services in a catalog?

There are two types of services included in the catalog: customer-facing services that are visible to the business and supporting services required by the service provider to deliver customer-facing services. Understand that the customer and the service provider will therefore have different views of each service.

What is IT service continuity management?

Understand how IT service continuity management (ITSCM) is responsible for providing an agreed level of service in the event of a major disruption to normal working conditions.

What is option C in ITIL?

Option C is the ITIL definition. Agreed service time is the time a service should be available as agreed on within an SLA or underpinning contract, and downtime is an unplanned interruption to service.

Is there a relationship between service catalog and service portfolio?

3. There is no relationship between the service catalog and the service portfolio.

Is ITIL a strategic service?

C. Retired services are part of the portfolio, not the catalog. ITIL does not define strategic services.

What are the two types of services in a catalog?

There are two types of services included in the catalog: customer-facing services that are visible to the business and supporting services required by the service provider to deliver customer-facing services. Understand that the customer and the service provider will therefore have different views of each service.

What is IT service continuity management?

Understand how IT service continuity management (ITSCM) is responsible for providing an agreed level of service in the event of a major disruption to normal working conditions.

What is option C in ITIL?

Option C is the ITIL definition. Agreed service time is the time a service should be available as agreed on within an SLA or underpinning contract, and downtime is an unplanned interruption to service.

Is there a relationship between service catalog and service portfolio?

3. There is no relationship between the service catalog and the service portfolio.

Is ITIL a strategic service?

C. Retired services are part of the portfolio, not the catalog. ITIL does not define strategic services.