Start studying QCS Chapter 7 Quizlet. Learn vocabulary, terms, and more with flashcards, games, and other study tools.
Study with Quizlet and memorize flashcards containing terms like If a decisive pattern customer directly places blame on you, the service provider, a strategy you may use in response is to _____., _____ refers to continually evaluating products and services to ensure that maximum effectiveness, efficiency, and potential are being obtained from them., The way a person typically acts or reacts ...
Quiz 3 Question 1 1 out of 1 points While placing his order, a customer tells the waiter to avoid bell peppers of any kind or color in the food since he is allergic to the vegetable. In spite of informing the server of his choice, a slice of bell pepper sits right on top of the dish he ordered. In addition to a service breakdown, this could lead to: Selected Answer: serious illness or death of ...
View BA 150 Test 3.docx from BA 150 at Florida Career College, Miami. BA150-Unit 3 Exam A Name_Makenson Millien_ Date11/022020 _ Instructor _Anthony Brown_ MULTIPLE CHOICE. Choose the one alternative
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Find an answer to your question Peter, a customer-care executive of Homefort Inc., an electronics company, adopts the problem-solving process to find a solution…
The purpose of the problem-solving model is to have a quick, straightforward strategy for tackling problem-solving situations. Introducing this model would provide participants with an easy-to-use and transferable solution to problems in any situation.
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a. Group decision making tends to be more ineffective for system problems.
Pilot projects are limited experimental trials used to develop an optimal and alternative solution to a problem. Cost-benefit analysis is an appropriate strategy to use when deciding budgetary issues and may include listing the positive and negative aspects of a given outcome to assist with decision making. Scenario planning is used in a group setting to brainstorm about the future and is a beneficial strategy to use in a constantly changing environment.
b. Critical thinking and problem solving are the foundation of effective decision making.
a. Critical thinking and creative problem solving are the same.
The correct answer is that problem solving is a rational and logical thought process. The statement that problem solving is a high-level skill used only by health care professionals is incorrect, because the high-level skill nurses and others use is critical thinking, a cognitive skill. The second statement is incorrect and should state that critical thinking and effective decision making are the foundation of effective problem solving. Health professionals improve the effectiveness by using the skill of critical thinking. The third statement is incorrect because team problem solving is a faster process for making decisions, because the use of interdisciplinary members of the team enhances the timeliness of a decision that is made in a silo.
The purpose of the problem-solving model is to have a quick, straightforward strategy for tackling problem-solving situations. Introducing this model would provide participants with an easy-to-use and transferable solution to problems in any situation.
All tutors are evaluated by Course Hero as an expert in their subject area.