which of the following is true? operational level agreements underpin service course hero

Which statement best describes an operational level agreement?

Oct 18, 2015 · Select one: a. Operational Level Agreements underpin Service Level Agreements by ensuring that all parties involved in meeting SLA targets understand their respective responsibilities. b. Service Level Agreements are created by the service desk, given to the customer, and spell out the services the service desk will provide the customer. They do not …

Do you need to include legal terminology in Your Service Level Agreements?

Aug 17, 2016 · Operational-level agreement, Strategic business plan, Underpinning contract, Internal finance agreement-1 and 3 o An OLA and a contract support the achievement of an SLA. The OLA is the internal agreement based on the ongoing activities of internal service providers, and the contract is the legally binding document supporting service delivery by an external …

Does the service level agreement include the definition of business strategy?

Feb 28, 2016 · Q: Which of the following specifies targets and responsibilities that are needed to meet agreed Service Level targets in an SLA? A) Configuration Management Database (CMDB) B) Supplier and Contract Database (SCD) C) Underpinning Contract (UC) D) Operational Level Agreement (OLA) Explanation: C) An Underpinning Contract (UC) is a contract between an IT …

What is operational level agreement (OLA)?

7. Which of the following agreements commonly supports the achievement of a service level agreement? 1. Operational-level agreement 2. Strategic business plan 3. Underpinning contract 4. Internal finance agreement A. 1, 2, and 3 B. 1, 2, and 4 C. 1 and 3 D. 2 and 4

What is a service level agreement?

A Service Level Agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the service provider. This can be a legally binding formal or informal "contract".

What is a NDA in SLA?

Answer option A is incorrect. Non-Disclosure Agreements (NDAs) are often used to protect the confidentiality of an invention as it is being evaluated by potential licensees.

Why is SLA incorrect?

Answer option A is incorrect because service level agreement (SLA) is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance. Answer option B is incorrect.