which of the following is the most effective technique to use when making a claim? course hero

What is the worst mistake to make when managing a Workers Compensation claim?

Jonathan Turner, Kentons Law Office, advises, “One of the worst mistakes to make when managing a Workers’ Compensation claim is a failure to respond in a timely fashion. The worst example of late claim response was by the US Postal Service in the fiscal year of 2014-2015, where the Federal Employees’ Compensation Act paid out over $1 billion USD in workers compensation benefits, due to over 32% of incidents responded to outside of EHS system timeframes.”

How to reduce the frequency of workers compensation claims?

Identify patterns that contribute to workers’ compensation claims and acting to resolve them is a surefire preventative measure to reduce the impact of claims on your business . Strains and sprains, for example, contribute to over 80% of the costs associated with compensation claims, so identifying the key areas of your business in which they can occur can be pivotal in reducing claim frequency.

How to minimize the financial impact of workers compensation?

Saul York, an attorney with Hinden Law, offers a gold nugget, “The best practice for minimizing the overall financial impact of a workers’ compensation claim on your business is through the development of a transitional return to work program.” By identifying activities that injured personnel can assist with, human capital costs are reduced and overall turnover is lowered, which in most cases can cost a company up to 25% of the lost employees annual wage in rehiring costs.

When to use bullets in a report?

Use bullets when the order of the inquiries is important .

How effective is an apology?

For the apology to be effective, others must sense that the apologizer has an agenda. Apologies are effective when they employ clichés to express sentiment. Defensive behavior during an apology validates the apologizer's sincerity. If you are dealing with customers or clients, an apology may imply legal responsibility.

Why is describing step by step procedures so specific?

Since describing step-by-step procedures is so specific, insufficient detail can frustrate readers. For routine matters, several people need to test the written procedures. Messages that provide directions are distinctly different from those that set expectations.

Can you expect resistance to routine requests?

You can expect a lot of resistance to routine requests.