Filter out any undesirable messages. Focus only on nonverbal communication. Focus only on verbal communication. Keep an open mind. Keep an open mind. Which of the following is a guideline for effective emotional listening? Focus the conversation on yourself. Try to solve the other person's problems. Empathize with the other person.
The responding stage of the listening process can be enhanced through the use of "I" messages. Understanding means grasping both the thoughts that are expressed and the emotional tone that accompanies them. THIS SET IS OFTEN IN FOLDERS WITH...
Terms in this set (20) According to the text, listening techniques are much more important than the simple intention to listen well. False According to the text, the word "prejudice" refers to: True According to the text, only a small percentage of communication is verbal. True
Engage in one-way communication. Interrupt the speaker if what you have to say is more important. Seek to understand the speaker's thoughts and feelings. Seek to understand the speaker's thoughts and feelings. Which of the following would be the best active listening response to the statement: "This has been the worst day of my life!"
Standards for appropriate feedback are basically the same across cultures. Listening in any culture requires attention to both verbal and nonverbal cues. Nonverbal cues tend to have the same meaning across cultures. Polite listening in all cultures involves cues of agreement.
Positive feedback is always preferable to negative feedback regardless of culture. People from high-context cultures (such as Japan and Korea) generally appreciate honest, open feedback. Perceptions of appropriate feedback vary from culture to culture. Eye contact is a universal symbol of good listening.
(3) You might have low position power, because the rigidity of the civil-service job prohibits you from doing much in the way of rewarding and punishing.
The center of the model shows this outcome is influenced by four types of leadership behavior: task-oriented, relationship-oriented, passive, and transformational.