n • Hardening of positions CONCEPT Dynamics and Functions of Conflict 2 Which of the following is an approach a conflict intervener can employ to help a reluctant party feel more comfortable participating in the resolution process? • Build the party’s sense of ownership over the conflict resolution process. • Explore the interest that staying in the conflict is meeting for the party ...
SOPHIA Pathways Conflict Resolution COM-ELE (ConRes1001) Unit 6 – Milestone 6. The context of a conflict refers to which of the following? The history of sequential events that make up the conflict.
Which of the following is NOT a way that a conflict intervener should address party concerns about engaging in a conflict resolution process? Reminding the parties that the process can be stopped or they can take a break at any time Reassuring the parties that he/she is an expert in the process Selecting the process best suited to the specific conflict/parties Explaining features and benefits ...
5/5/2021 Sophia :: Welcome UNIT 6 — MILESTONE 6 Score 18/19 You passed this Milestone 18 questions were answered correctly. 1 question was answered incorrectly. 1 According to the Third Side approach, which three roles are part of conflict containment? Witness, referee, and peacekeeper Referee, equalizer, and bridge builder Witness, mediator, and healer Arbiter, peacekeeper, and teacher
ing statements • Paraphrasing • Clarifying questions • Any or all of the answers given CONCEPT Gathering the Data to Analyze 2 Select an example of modifying a conflict resolution process to fit a specific situation. • Deciding that the parties should have a sense of ownership over the process • Deciding that people should be separated from problems when discussing the conflict ...
Study with Quizlet and memorize flashcards containing terms like In relation to structural conflict, employees may think a conflict is interpersonal but discover through a conflict resolution process that _____., Which of the following describes the final stage of the Family Group Conferencing process?, Which of the following terms describes the understanding that the decisions of one nation ...
A fact refers to a verifiable occurrence in the conflict.
All of the answer choices are correct.
Conflict is a common occurrence that can be managed with productive communication. Learning more about the causes of conflict and one’s emotional response increases awareness of how to avoid destructive behaviors. Four common causes of conflict are: 1 Personality differences 2 Non-compliance with rules and policies 3 Misunderstandings 4 Competition
Tips for reducing conflict are grounded in conversations that are transparent, respectful, open-minded, and with clarity about individual commitments for the sake of shared goals. Trust is built by making and k eeping commitments.
The best defense in a highly competitive environment is managing your own emotions. Begin by noticing if your own ego and emotions are getting out of hand. Competition that puts you in a position to lord unhealthy power over others, or feel disempowered by the competition, may signal that it is time for a mindset shift.
Being transparent and focusing on the facts is one strategy that can diffuse frustration when rules and polices are broken. Another is to consider the reasons for the rebellion by asking questions to better understand the other’s point of view.
Building awareness of personality differences is an important first step on the road to valuing and leveraging those differences. Differences give us more in terms of problem solving and creativity, but differences in the workplace go way beyond personalities.
A great way to proactively decrease the potential for crossed wires is to avoid making assumptions by creating a team or partner agreement. These customized agreements become the “rules of the road” for the relationship and help to clarify for colleagues and teams, the dos and don’ts of workplace behavior and communication. Partner agreements can be especially important when the challenge is not about what is being communicated, but rather how it is being communicated which signals a meta communication issue, and a perpetual challenge without compromise and a clear plan for how to communicate going forward. Once there is agreement on how to behave, misunderstandings can be further reduced by being skillful at effective listening, giving full attention, being genuinely interested, catching non-verbal messages, paraphrasing, and showing a willingness to collaborate. While it’s never fun to document issues, if your thorough attempts to communicate effectively aren’t working, keeping a record of communications can be a safety net when dealing with frequent mis-communicators.
One way to keep conflict from escalating and harming the relationship is to practice perspective taking. By being open-minded to the vast ways in which reality is perceived it becomes easier to access one’s empathy. The best cure is curiosity and respect in conversations with others when differences arise.
A fact refers to a verifiable occurrence in the conflict.
All of the answer choices are correct.