You can use the technique you think will be best suited to the situation to resolve the conflict. However, I cannot agree that confronting is the best conflict resolution technique, and you should not use it blindly.
“Conflict Resolution Techniques” was one of my favorite topics during my PMP certification exam preparation. Although, I observed a discrepancy between the PMP exam reference books and the PMBOK guide.
These conflict management strategies are also known as Thomas-Kilmann’s five approaches to resolving conflict. Let’s discuss each technique in detail. #1. Withdraw of Avoid In this conflict resolution technique, you avoid the conflict or retreat and allow conflict to resolve itself.
I do not recommend using the collaborative technique to solve all conflicts. However, it is the only technique that leads to consensus and commitment among all parties involved in the conflict. The strategy of conflict management depends on the conflict.