One of the earliest documented uses of Six Sigma was to reduce the number of wrong-site surgeries reduce the number of C-Sections performed increase immunization rates among children between the ages of 2 - 7 reduce catheter infection rates Instructor Explanation: The answer can be found in 7.1, Six Sigma History, in Principles of Healthcare Quality Management: Tools and Applications. Points Received: Comments:
An example of a customer-oriented metrics is Patient was given the correct medication and the correct time during their hospital stay Patient was discharged from the hospital within 2 days after a surgery wit no complications Patient waited two weeks to be seen by their primary care physician for acute back pain Patient was seen immediately in the Emergency room, given a prescription, and told to follow-up with their primary care physician. Instructor Explanation: The answer can be found in H2, Customer Oriented Metrics, in Principles of Healthcare Quality Management: Tools and Applications. Points Received: Comments:
The five S’s of Lean (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) describe the importance of a neat, clean, organized, and clutter free work environment. Which would be an example of clean off your desk at the end of the day? Seiso Seiketsu Seiton Seiri 0 of 1
One of the purposes that a hospital may want to consider the financial metric in a CQI process is Student Answer: to ensure compliance with regulatory and accreditation standards to save the hospital from laying off staff when patient census is low due to poor patient satisfaction to improve a process that will ensure better health outcomes for the patien to generate more revenue by attracting more patients due to high quality scores Instructor Explanation: The answer can be found in H2, Financial Metrics, in Principles of Healthcar Quality Management: Tools and Applications. Points Received: Comments: