E: Intangible resources are those that do not provide a competitive advantage.
E: Profit in business is the only glue that holds relationships together.
C- On paper, they appear to be efficient and equitable.
B: Good reputation for quality services does not constitute a resource.
B- Organizations can fulfill their legal responsibilities only after they have fulfilled their voluntary responsibilities.
It also tells your customer you’re willing to be accountable for helping them. This is because if you don’t, they know who you are.
Focus on what you can do, not what you can’t. Always follow up and follow through to increase customer satisfaction.
What your customer perceives about your company is what determines whether they will stay with you. And their perception is built one contact at a time. Even one bad experience can taint their perception of you. So make sure every contact they have is a great one.
When you begin talking with a customer, stop whatever else you are doing and focus on them. Don’t multi-task. Don’t half-listen. Write down what they are telling you and get specifics from them.
No one knows what your customers want better than your customers. If you ask them with genuine interest, they will tell you.
Even if it is only for a moment. But it doesn’t have to be that way. Customer service intangibles are not rocket science.