which is a common mistake in customer service course hero

What are the most common mistakes in customer support?

Nov 07, 2017 · Question 4 1 / 1 pts Which is a common mistake in customer service? Correct! Delivering too much information. Being too empathetic. Getting too much information from the customer. Being too polite.

What are the most common mistakes businesses make on social media?

Sep 27, 2015 · Mark 1.00 out of 1.00 Question text Which is a common mistake in customer service? Select one: a. Delivering too much information. b. Being too empathetic. c. Getting too much information from the customer. d. Being too polite. Feedback The correct answer is: Delivering too much information.

How to train CSRS to avoid most common mistakes?

Top 10 Customer Service Turn Offs Top 10 Customer Service Turn Offs: How to avoid common mistakes It takes only a few moments to demolish a customer relationship that took several years to build. The best way to retain your existing customers is by being diligent in your everyday dealings. Given below are the top 10 customer service turn offs (as researched by Global …

Is it easy to reach out to customers?

Aug 17, 2018 · 2-According to the text, what is the common mistake made by many inexperienced sales people? A. trying too hard to make a sale B. showing the customer why the product was developed C. thinking that an emphasis on product features will sell the product D. focusing on multiple potential customers simultaneously E. pointing out product benefits

What percentage of customer comments are customer service mistakes?

12.5% of comments identified these as the most common customer service mistakes. Many of the comments pointed out that, when we have empathy with our customers, they are often far more understanding and less likely to escalate issues.

What percentage of comments cited ‘making assumptions’ as a common mistake that leads to poor customer experiences?

10% of comments cited ‘making assumptions’ as a common mistake that leads to poor customer experiences. This included not being respectful enough to find out what the customer is thinking, or what he or she really wants.

What percentage of comments identified customer service people not taking ownership over issues as a significant factor?

11.7% of comments identified customer service people not taking ownership over issues as a significant factor. This included inconsistent messaging, not going beyond basic policies, and not being willing to adapt to unique circumstances. This, as the research shows, is the critical element to creating WOW customer experiences.

Do you know what a 1089-6B is?

Yes, you might know what a ‘refabricated 1089-6b inverted coil transducer’ is, but if you don’t use language your customer can understand, you just make them feel stupid. 19. Lack of Knowledge. Customers expect you to know stuff.

What does it mean when a customer calls a service representative?

When your customers call your company, they expect a service representative to be the first or second person to whom they speak. People do not like being passed from one agent to another on the phone. Transferring your customer to another representative is the same as losing this customer.

Who is Olga from Provide Support?

Olga is a Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.

Can social media be human touch?

All they need is excellent customer service. Mistake #2: There cannot be any human touch on social media channels. When we assist by phone in most cases we do not know who is calling. However, on social media we already see basic information about our customers and this lets us create personalized interactions.

Can you handle multiple customers concurrently?

You can handle several customers concurrently or assist customers via other channels – forums, emails, etc. However, do not forget about quality and your customers. Find the right balance when you can multitask and offer exceptional customer support service at the same time.

Why is it expensive to sue a company for copyright infringement?

The reason is simple: money. It’s expensive to sue, but inexpensive to take material down pursuant to a DMCA. The DMCA generally protects these sites from copyright infringement liability if they take down the infringing work when asked by the copyright holder.

How much does it cost to take down a website?

A campaign to research and take down mostly everything on a site would probably cost around $5 to $50k, depending on a variety of factors. In contrast, bringing a lawsuit against a site is almost certain to cost at least $100,000 and can quickly become much more.

Can you file a lawsuit against a site that does not comply with the DMCA?

Further, due to the strong protections of the DMCA, there is a good chance you will lose and waste all that money. So unless a site fails to comply with the DM CA, it often does not make economic sense to file a law suit. There are of course some very high profile counter-examples, such as the Viacom v.

Can you use Quizlet for a test?

Using Quizlet is not an issue. It's intended use is for you to make flashcards and review them. Your class can collectively make flash cards and use them to study for test. There's absolutely nothing wrong with that.