what should you do first when encountering a technical problem with an online course wake tech

If you have a technical problem in an online course, call the Help Desk. * Note: If you are experiencing login issues, first try resetting your password by visiting our password portal at http://mypassword.waketech.edu/. As an extra layer of protection, student passwords expire every 120 days. Most login issues are due to passwords expiring.

Full Answer

What happens if I don't complete an online course at Wake Tech?

Current students who have not successfully completed an online course at Wake Tech must also complete the eLearning Intro before registering for another online course. It is our goal at Wake Tech to provide superior online learning in an environment that is as accessible to our diverse learning community as possible.

What should I do if I am experiencing technical difficulties?

Email your instructor immediately if you are unable to complete an exam due to technical difficulties. In your e-mail, include as much information as possible (identify your browser, operating system, Internet Service Provider, time, date, circumstances, etc.). Also include the content of the error message that appeared when the problem occurred.

When do new classes start at Wake Tech?

Classes begin January 6. NOTE: If you are new to Wake Tech or have not taken an online course at Wake Tech in the past five years, you must complete the eLearning Intro before you can register for an online course. For more information, please visit the eLearning Intro page .

Is Wake Tech a good school?

Tops in the nation! Wake Tech Online offers more online degrees, diplomas, and certificates than any community college in the United States. With a robust array of virtual resources and a comprehensive training program for online faculty and students, Wake Tech is ranked the #1 online community college in the U.S. by several sources.

When should students expect a reply when contacting an online instructor Wake Tech?

within 48 hoursBe sure to check your official Wake Tech email at least once per day, and respond to instructor emails within 48 hours (not including weekends and holidays).

What do you do if you are having trouble with your Wake Tech email account?

If you have questions or concerns regarding your Wake Tech email account, visit MS Office 365 Knowledge Base, call the IT Helpdesk at 919-866-7000 for guidance.

Which is the best method to organize course files Wake Tech?

Using folders or modules is recommended, as this structuring enables learners to readily access course material.

What tools or resources can be accessed from the Wake Tech student portal My Wake Tech )?

my.waketech.edu is the central hub for students to keep track of campus announcements, upcoming events, register for wireless access, complete course evaluations, as well as access to WebAdvisor, Blackboard, and other Wake Tech systems.

How do I contact Wake Tech?

For the best response, call 919-866-5000.

How do I check my Wake Tech email?

Click on the Login button, and then click Student Email. On the My Wake Tech home page (my.waketech.edu), log in with your Key Account, and on the left-hand side under Student Online Services, click the icon Office 365. You can also look under Student Resources, and click Office 365 Email.

What is the best method to organize course files?

How to Organize & Manage Your E-Learning Course FilesCreate Separate Master Folders. I like to start with a project folder that has all of my notes, resources, and production files. ... Keep All of the Files Together. This next approach is one that probably works best for most people. ... Create a Generic Folder Structure.

Which type of Internet connection is best for connecting to online courses Wake Tech?

RECOMMENDATION. Use a desktop computer that is hardwired to an Internet connection or temporarily hardwire a laptop to a modem with a Category 5 (Cat 5) Ethernet cable to minimize the risk of losing your connection while you are working on tests or assignments in Blackboard.

When contacting an online instructor what information should be included?

It generally contains a summary of course expectations, exams, important assignments, and other resources. As the master guide to your course, it should be your first stop when looking for answers and will most likely contain your instructor's contact info, plus any details on how and when they wish to be contacted.

How do you access the Wake Tech student portal?

Go to the student portal, my.waketech.edu.Go to the student portal, my.waketech.edu.Click the red Activate-Account button.Follow instructions.

What are some of the resources available for online learning?

Top eLearning Resources For Effective Learning TodayCoursera. Boasting more than 1000 courses from the best universities in the world, Coursera is a mecca for digital learners. ... edX. ... YouTube. ... Lynda. ... Udemy. ... Alison. ... Khan Academy. ... MIT Open Courseware.More items...•

What information should be included in an email to your instructor at Wake Tech?

Email your instructor immediately if you are unable to complete an exam due to technical difficulties. In your e-mail, include as much information as possible (identify your browser, operating system, Internet Service Provider, time, date, circumstances, etc.).

How long should I wait to take online tests?

Tips for Taking ONLINE Tests and Quizzes. Don't wait until the last few hours that your test is available to begin taking the test. If you have technical problems, you may not be able to resolve them in time to complete your exam before the test window expires.

Can you minimize the window during a blackboard exam?

Do not minimize the window during the test. Single-click exam links―never double-click. Double-clicking will lock you out of an exam. During a test, do not click on any of Blackboard's navigation buttons, the Refresh button, or your browser's Back button.

How to contact Blackboard Help?

If you are having problems with Blackboard or ELI, call the Blackboard help line, 919-866-7000, choose Option 1 for student assistance, then 1 again for BlackBoard related issues. If you need assistance with Moodle, contact your instructor first. If you need additional help, email moodleteam@waketech.edu.

What grade do you need to pass the Intro?

In order to pass the eLearning Intro, you must get a grade of 90% or better on each section. If you pass a section pre-test with a grade of 90% or better, then you are not required to complete the section, and may move to the next one.

What is the phone number to contact if you forgot your password?

If you forgot your security questions and need help getting past them, contact the IT Service Desk at 919-866-7000 during daytime business hours. I have a different question about my password. Contact the IT Service Desk at 919-866-7000 for assistance troubleshooting your password. Registering for Classes.

Does Wake Tech have Microsoft Office 2016?

Yes! Wake Tech offers Microsoft Office 2016 Student Edition for free to all Curriculum Education students. This bundle includes Word, Excel, Powerpoint, OneNote, Access, Publisher, Skype for Business and 1 Terabyte of OneDrive storage. Go to http://portal.office365.com and login to download.

What is virtual course?

An appropriately created and delivered virtual course takes full advantage of best practices for creative engagement, group interaction, and instructor feedback. Studies have shown that in many cases, virtual learning experiences meet or exceed expectations.

Is Wake Tech a community college?

Wake Tech Online offers more online degrees, diplomas, and certificates than any community college in the United States. With a robust array of virtual resources and a comprehensive training program for online faculty and students, Wake Tech is ranked the #1 online community college in the U.S. by several sources.

Do you have to complete the eLearning Intro before enrolling in Wake Tech?

New students must complete the eLearning Intro before enrolling in an online course. Current students who have not successfully completed an online course at Wake Tech must also complete the eLearning Intro before registering for another online course.

What to do if you can't complete an exam?

Email your instructor immediately if you are unable to complete an exam due to technical difficulties. In your e-mail, include as much information as possible (identify your browser, operating system, Internet Service Provider, time, date, circumstances, etc.).

Does Blackboard automatically close?

The length of time that you take to complete the test is automatically recorded when you submit the exam. Tests in Blackboard may be set to close automatically when the time limit is reached. If not, be aware that exceeding the time limit may result in a grade of zero for the test. TRUE.

Problem 1: Online training is boring

Although online training is meant to provide a solution to the boredom of classroom-based learning, this is not always the case. Many e-learning courses consist of never-ending texts followed by a long list of multiple choice questions that fail to engage students. More than e-learning, it feels like e-reading.

Problem 2: Students encounter technical difficulties

While it may sound obvious, technical problems are one of the main stumbling blocks of online training. Very often, there are compatibility issues (with operating systems, browsers or smartphones), the courses never get off the ground or the student doesn’t know how to continue.

Problem 5: Students need to talk to people

Online courses have lots of advantages, but we also need to recognize their limitations. Students may sometimes get frustrated due to the lack of human contact, the absence of a teacher and an inability to discuss it with their classmates.

Problem 7: The quality of the courses is mediocre

The students are motivated, the course content sounds interesting, a communications campaign has been launched so everyone knows about it… but it so happens that the quality of the content is not up to par.

Problem 8: The online course has no impact on your organization

Sometimes, e-learning is able to overcome all of the above problems. The students accessed the training platform, they did not encounter any technical problems, they completed the course within the deadline and were able to practice what they learned.