what is the purpose of the service portfolio management process course hero

The main purpose of service portfolio management is to make sure that the service provider has a proper mix of services to meet their overall service strategy. Service portfolio management ensures that the entry or exit of service from any stage is dependent on the approval of funding.

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What is the purpose of service portfolio management process?

Terms in this set (16) Recall the purpose of the service portfolio management process The process ensures you have an appropriate mix of services being delivered and developed for your customers. Identify the various components of the service portfolio.

What are the components of service portfolio?

The service portfolio comprises the service pipeline, which shows services prior to live operation; the service catalog, which shows the customer-facing view of the live operational services; and the retired services, which shows information about decommissioned services. Identify the three main areas of the financial management process.

What is Service agent in service portfolio management?

Service Agent The Service Agent attribute of each service record consists of the role which is responsible for the present activity within the process of Service Portfolio Management. The Service Agent can be changed by a functional escalation if the rules permit it.

What is the difference between business relationship management and service portfolio management?

Remember, business relationship management is concerned with a strategic relationship with the customer, whereas other processes are more tactically based. What is the purpose of the service portfolio management process? A.

What is service portfolio management?

Service portfolio management ensures that the entry or exit of service from any stage is dependent on the approval of funding. It also required an appropriate financial plan to recover the costs or to generate a required level of profit, depending on the nature of the service provider’s organization.

What is service agent?

Service Agent#N#The Service Agent attribute of each service record consists of the role which is responsible for the present activity within the process of Service Portfolio Management. The Service Agent can be changed by a functional escalation if the rules permit it.

What is the service owner attribute?

The Service Owner attribute of each service record consists of the role which is presently accountable for the service. Service Sponsor. The Service Sponsor is the person or board responsible for the budget and specific costs related to the service. Requirements Requestor.

Do you need approval for a service portfolio?

Each service in the service portfolio along with the level of investment associated with it needs to be approved. All changes made to services in the service portfolio also need approval. Even when services are being retired, approval is required. Charter.