what does failed to load course player mean

Why does it say failed to load resource?

Occasionally, the “failed to load resource” error is the result of a missing server file. A URL typo might also cause it. More commonly, however, a browser extension has blocked a request. Ad blockers and other content moderators can interfere with regular parts of a webpage.

Why can't I open the course?

If you can't open the course, you may get a warning that the browser has blocked a pop-up, or if the course opens but shows only a blank screen, you may be experiencing a pop-up blocker. Following is how to address your pop-up blocker in each kind of browser:

Why can’t I play the training module on my computer?

Make sure your computer’s sound is not low or muted or that your browser tab is not muted. If you are still having issues, try pausing your training module, then play that section again.

What does “the media could not be loaded” mean?

“ The media could not be loaded, either because the server or network failed or because the format is not supported ” What does this error message tell us? Not a lot, to be honest, as it does not pinpoint an exact reason for keeping you from the video you wanted to watch.

My Training Course Is Not Showing the Correct Status

If your training content is not showing the correct status, it could be caused by your browser. Please try the steps below to see if this resolves your issue:

Clearing Your Cache

Below are the steps you can use to clear your cache based on your browser:

My Training Course Is Not Playing with Sound

Make sure your computer’s sound is not low or muted or that your browser tab is not muted.

I Have a Different Issue or My Issue Is Not Listed Here

If none of the information above helped fix your current issue, please contact our support team and they will be happy to assist you.

Solution 1: Disable AdBlock for the webpage the video is on

It has come to light that video players and video hosts all across the internet are using this error message as a tactic to get visitors to disable whatever advertisement blocking software or extension they are using and to allow advertisements to be visible to them in exchange for access to videos.

Solution 2: Update your internet browser

Your internet browser might be having issues playing the video in question because of some kind of a problem with it (such as a lack of support for the format the video is in), a problem that was remedied by the browser’s developers in a later update.

Solution 3: Use a different internet browser

If neither of the solutions listed and described above have worked for you, there’s a chance that the internet browser you are using to play the affected video, in and of itself, is the problem.

Safari: Accept Cookies

Accept cookies in the Safari browser to resolve website or eText issues.

Safari: Recommended Settings

Having trouble accessing your course or assignment? Click here for the steps to correctly setup Safari to work with Pearson webpages.

Supported Browsers and System Requirements

Are you having trouble accessing items on a Pearson Page? Use the links below to view the common supported browser versions you may want to try.

Browser Settings

Having trouble accessing your course or assignment? See these steps to correctly set up your web browser to work with your course.

Chrome: Recommended Settings

Having trouble accessing your course or assignment? Click here for the steps to correctly setup Google Chrome to work with Pearson webpages.

Reset Password but Didn't Get Reset Email

Did you try to reset your password but didn't get an email? Click here for instructions to help.

Delete Cached Files and Cookies

Having trouble logging in or accessing a certain page on a Pearson Webpage? Click here for steps on how to clear your browser cached files and cookies. These files allow website to load faster but can also cause issues if an old version is trying to be used.