Below are the modules that will be presented during the course: "Expectations and impact of the mission on family life" explores expectations family members have of the Army and the impact of the Army mission on family life. It will also provide tips to assist in developing realistic expectations.
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While it’s best to start the expectations management process before a resident joins your community, the reality is that sometimes conversations happen well into a resident’s stay. Whether you’re talking to the families of prospective or longtime residents, it’s helpful to cover the following topics:
The good news is that simply having these conversations with your residents’ family members will go a long way toward building engagement. The more informed they are about the way your community operates, the more invested they’re likely to be in helping you ensure positive outcomes for their loved ones.