q: which of the following works for a different business to the it service provider? course hero

by Dr. Thalia Schuppe 5 min read
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Who are the clients of a service provider?

Many service providers consider themselves to have two clients: the business that signed a contract and the users of that client’s buildings and assets. Because the satisfaction of both will influence renewing a contract, service providers need to consider the wishes of this end consumer.

What is the business model of a data service provider?

This business model is based on the idea that the service provider can commercialize data and information back to their clients, instead of delivering just operational services. The third business model focuses on the end-user.

Which information is included in the service quality plan?

Answer option D is incorrect because the service quality plan contains all management information for the measurement of the IT Service quality upon the basis of performance indicators and the contribution by internal and external suppliers for the provision of IT Services.

Which function is provided by service level management?

D Supplier management b Explanation: Answer option B is correct. Service level management ensures that SLA targets are achievable by ensuring that these targets are underpinned by operational agreements and underpinning contracts.

Why is SLA incorrect?

What is SLA used for?

What is customer level?

What is an OLA?

What is a license agreement?

What is service level management?

What is the purpose of communication and understanding campaigns?

See 4 more

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ITIL Exam Questions Flashcards

Which role is responsible for carrying out the activities of a process? A. Process owner B. Change manager C. Service manager D. Process practitioner

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Study Final Exam flashcards. Create flashcards for FREE and quiz yourself with an interactive flipper.

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Which of these statements about service portfolio management is/are correct? 1. Service portfolio management should be responsible for monitoring the performance of the services according to the service level agreements

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NTI CIS Chapter 1,2,3 Learn with flashcards, games, and more — for free.

Can You Be Both a Business and a Service Provider?

It is perfectly possible to be both a business and a service provider, but for the purposes of the CCPA, you cannot be both types of company at the same time, and in respect of the same set of personal information.

What is a browser plugin?

The California Attorney-General's CCPA Proposed Regulations suggest that " user-enabled privacy controls, such as a browser plugin " could represent a way to enable consumers to opt out of the sale of their personal information.

What is the difference between a service provider and a business?

Just as with the GDPR's controllers and processors, crucial distinction between a business and a service provider is this: A business " determines the purposes and means of the processing of personal information ". A service provider " processes personal information on behalf of a business ". The CCPA doesn't explain these terms.

What is a service provider?

The CCPA defines a "service provider" as any legal entity that operates under a service provider contract (we'll look at this below) and fulfills the following characteristics: Operates for profit. Receives consumers' personal information from a business. Processes the personal information on behalf of the business.

What does "consumer" mean in California?

While the CCPA defines "consumer" to mean a California resident, it is understood that the definition of "consumer" is not confined to California residents for the purposes of threshold "C."

How many thresholds are there for a business?

The CCPA's Three Thresholds. To qualify as a business, a company must meet at least ONE of the CCPA's "three thresholds," which are that the company: Annually buys, receives for commercial purposes, sells, or shares for commercial purposes, personal information of over 50,000 consumers, devices, or households, or.

What is the purpose of CCPA?

Businesses are the main subject of the CCPA. The law exists to regulate how businesses treat consumers' (California residents') personal information.

How can service providers use intelligent data?

Service providers can use intelligent data to predict the value of maintenance activities or replacing assets. Are the savings greater if an organization replaces certain assets now or waits a little longer? Should they advise their client to continue renting a certain building, when data about the building’s occupancy rate, environmental factors and maintenance status is combined together?

Why do service providers get bonus?

This can either be additional work on top of an existing contract or an arrangement where the service provider receives a bonus for projects that save the client money in the long-term . In both scenarios, the service provider increases profit and the client sees cost savings.

Why is data from internet connected assets important?

The data from internet-connected assets allows service providers to shift from activity-based contracts to quality based contracts. In this scenario, only those spaces that had been used that day would be cleaned. This saves the service provider money while the client gets the same or possibly better quality level of service for the same price.

What is the challenge of the Internet of Things?

The challenge is to make it practical: how can real estate and facility managers use internet-connected devices to make the workplace more cost efficient, effective, and customer-oriented? The challenge for service providers specifically is how to support their clients in this process.

What is the third business model?

The third business model focuses on the end-user. Many service providers consider themselves to have two clients: the business that signed a contract and the users of that client’s buildings and assets. Because the satisfaction of both will influence renewing a contract, service providers need to consider the wishes of this end consumer. The Internet of Things allows these service providers to adjust services based on individual preferences and behaviour to ensure customer retention and expansion. Business to Business (B2B) transforms to Business to Business to Consumer (B2B2C).

What is sensor data used for?

Sensor data is currently used to trigger simple processes, such as creating a maintenance order if temperature falls below a certain value, but what if we can transform this data into intelligent information to make certain processes better and more efficient through the addition of machine learning or business intelligence?

Do service providers have two clients?

Many service providers consider themselves to have two clients: the business that signed a contract and the users of that client’s buildings and assets. Because the satisfaction of both will influence renewing a contract, service providers need to consider the wishes of this end consumer.

Why is SLA incorrect?

Answer option A is incorrect because service level agreement (SLA) is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance. Answer option B is incorrect.

What is SLA used for?

SLA is used as a legal document for imposing penalties.

What is customer level?

Customer Level: It is used to cover all SLM issues appropriate to a particular customer group, despite the services being used.

What is an OLA?

An Operational Level Agreement (OLA) defines the interdependent relationships among the internal support groups of an organization working to support a Service Level Agreement . The agreement describes the responsibilities of each internal support group toward other support groups, including the process and time frame for delivery of their services. The objective of the OLA is to present a clear, concise, and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning:

What is a license agreement?

License Agreements (LA) describe the rights and responsibilities of a party related to the use and exploitation of intellectual property.

What is service level management?

Service level management represents the IT department/service provider in negotiations with the business about the service levels to be provided to meet the business requirement.

What is the purpose of communication and understanding campaigns?

Communication and understanding campaigns to change behaviors and ultimately culture

Training and events

Efficiency Works Business provides technical training events on a wide range of topics focused on program offerings.

Service Provider Training Grant

Efficiency Works Business offers financial assistance for service providers to complete trainings relevant to program offerings or technologies referenced within the programs. Participants in the grant program may be reimbursed up to $2,000 per year from Efficiency Works for program related training costs.

Program guide

Detailed program specifications and incentive requirements can be found in the Efficiency Works Business Program Guide.

About the Business Server Provider Service

A listing of U.S. and foreign business service providers that offer export/investment assistance, such as consultants, lawyers, freight forwarders, etc. The fee is paid for by the business service provider to be listed on ITA websites.

Eligibility and Pricing

You must be an export-ready U.S. company seeking to export goods or services of U.S. origin or that have at least 51% U.S. content to qualify for reduced pricing.

Footnote

1 Must qualify as a “small business” under the Small Business Administration’s size standards, which vary by North American Industry Classification System (NAICS) code. Fees listed also apply to U.S. Economic Development Organizations (EDO) and Non-profit Educational Institutions that purchase ITA services for their own use.

Why is SLA incorrect?

Answer option A is incorrect because service level agreement (SLA) is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance. Answer option B is incorrect.

What is SLA used for?

SLA is used as a legal document for imposing penalties.

What is customer level?

Customer Level: It is used to cover all SLM issues appropriate to a particular customer group, despite the services being used.

What is an OLA?

An Operational Level Agreement (OLA) defines the interdependent relationships among the internal support groups of an organization working to support a Service Level Agreement . The agreement describes the responsibilities of each internal support group toward other support groups, including the process and time frame for delivery of their services. The objective of the OLA is to present a clear, concise, and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning:

What is a license agreement?

License Agreements (LA) describe the rights and responsibilities of a party related to the use and exploitation of intellectual property.

What is service level management?

Service level management represents the IT department/service provider in negotiations with the business about the service levels to be provided to meet the business requirement.

What is the purpose of communication and understanding campaigns?

Communication and understanding campaigns to change behaviors and ultimately culture

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