We have identified 4 key characteristic traits that are essential for any security guard or officer: Dependability. Responsibility. Communicability. Adaptability.
A security team also needs to be able to depend on their team members. Let’s say an incident occurs while on patrol and post orders dictate that for this type of incident, a guard needs to be at Checkpoints A, B, and C.
Adaptability is important in any business. However, within the security industry, adaptability is two-fold. Not only must an officer be ready to adapt in real-time during a shift, they must also be ready to adapt to the changing work environment as their organization evolves.
But the customer service aspect of an officer's job is important because clients who are contracting with security companies want insight into what is happening on their properties. They need to know their properties are safe and their security budget is not being wasted.
Anyone who does anything remotely positive seems to get labeled a hero in the media lately. They are undoubtedly great people, but the word hero has long been reserved for someone who does something extraordinary. The qualities of a hero must arouse admiration or even awe. The word hero derives from the ancient Greek word
What makes him a hero isn't the consistent good cheer with which he faces the discomfort his illnesses cause him on a daily basis. What makes him a hero is that fifteen years ago, before he got ...
Not only must an officer be ready to adapt in real-time during a shift, they must also be ready to adapt to the changing work environment as their organization evolves. On-site adaptability comes into play when another officer no-shows or an incident occurs that requires additional back-up.
One of the biggest challenges that the security industry faces is employee ghosting or no-shows. As a security company goes through the hiring process, it is important to identify if a candidate is dependable. If guards don’t show up to just one shift, that could result in a contract loss!
Security guards have the additional responsibility of building & maintaining relationships with clients and civilians during many of their shifts. A supervisor can’t be on-site to hand hold, so it falls to the guard to maintain a positive relationship with the people who ultimately hold the key to renewing the security contract. And utilizing a guard performance software can close the feedback loop between guards, shift supervisors, and clients to ensure the relationship stays healthy.
If officers only show up to Checkpoints A and B, leaving Checkpoint C on the guard tour abandoned, the security team runs the risk of additional damage to the property and potential risk to the security team or civilians. If the team can’t depend on their fellow officers, they can’t effectively patrol and protect the space. But implementing a live GPS tracking guard tour system can make many of these situations preventable for even the most entry-level guards.
If team members maintain their responsibilities, it frees up time spent managing, builds longer-lasting client relationships, and promotes a self-motivating company culture. All of these facets enhance a business’s potential for successful growth.
Having employees fight the inevitable change lessens and prolongs the ultimate goals a company is working towards. Make sure to bring someone on the team who is excited and willing to make changes with the company. They will be the company’s most valuable assets.
Changes in organizational direction between job roles and even companies can require even the best officers to be retrained to meet a new standard level. This may include process updates, personnel changes, or company acquisitions or mergers. Change can be very challenging and debilitating.
According to heroism researchers Zimbardo and Franco, heroes have two essential qualities that set them apart from non-heroes: they live by their values and they are willing to endure personal risk to protect those values. 2 .
One study published in 2015 in the Journal of Personality and Social Psychology suggested that heroes have 12 central traits which are: 3
Kendra Cherry, MS, is an author and educational consultant focused on helping students learn about psychology.
In their definition, heroism is characterized by: 2 . Acting voluntarily for the service of others who are in need, whether it is for an individual, a group, or a community. Recognition and acceptance of the potential risk or sacrifice made by taking heroic actions.
Researchers suggest that heroic individuals are positive thinkers by nature, which contributes to their ability to look past the immediate danger of a situation and see a more optimistic outcome. 1 . In many cases, these individuals may also have a higher tolerance for risk.
The scientific study of heroism is a relatively recent topic of interest within the field of psychology. Researchers have offered different definitions of exactly what makes a hero, but most suggest that heroism involves prosocial, altruistic actions that involve an element of personal risk or sacrifice.
When faced with a crisis, they have an intrinsic belief that they are capable of handling the challenge and achieving success no matter what the odds. Part of this confidence might stem from above-average coping skills and abilities to manage stress. How People Become More Resilient.
According to heroism researchers Zimbardo and Franco, heroes have two essential qualities that set them apart from non-heroes: they live by their values and they are willing to endure personal risk to protect those values. 2 .
One study published in 2015 in the Journal of Personality and Social Psychology suggested that heroes have 12 central traits which are: 3
Kendra Cherry, MS, is an author and educational consultant focused on helping students learn about psychology.
In their definition, heroism is characterized by: 2 . Acting voluntarily for the service of others who are in need, whether it is for an individual, a group, or a community. Recognition and acceptance of the potential risk or sacrifice made by taking heroic actions.
Researchers suggest that heroic individuals are positive thinkers by nature, which contributes to their ability to look past the immediate danger of a situation and see a more optimistic outcome. 1 . In many cases, these individuals may also have a higher tolerance for risk.
The scientific study of heroism is a relatively recent topic of interest within the field of psychology. Researchers have offered different definitions of exactly what makes a hero, but most suggest that heroism involves prosocial, altruistic actions that involve an element of personal risk or sacrifice.
When faced with a crisis, they have an intrinsic belief that they are capable of handling the challenge and achieving success no matter what the odds. Part of this confidence might stem from above-average coping skills and abilities to manage stress. How People Become More Resilient.