Do I need to create a profile to access HDI online training? To purchase a course, you'll have to create an account on the ThinkHDI.com website (unless you already have one). Once you buy the online course, you'll receive an e-mail with your login and password credentials.
HDI’s Online support center training brings the vital skill-building capabilities you've come to expect from HDI directly to your fingertips. Our web-based, on-demand platform provides a flexible learning option that is perfect for support center front lines, allowing students the ability to learn without compromising their busy schedules ...
HDI’s Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel. These scheduled courses allow you to minimize the impact on your daily schedule with live, interactive, instructor-led training via web conferencing.
Download the 2021 HDI training catalog, containing the complete listing of support center courses, services, events, and resources we offer. Each student receives online access to a repository of Student Resources related to the certification and …
HDI certifications do not expire. However, due the changing nature of the industry and the evolution of best practices and standards, we highly recommend becoming re-certified once every two years.
HDI Support Center Analyst(HDI-SCA) Certification Description. This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support.
HDI Desktop Support Technician (HDI-DST) training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer's experience.
HDI Support Center Analyst (HDI-SCA) training focuses on help desk strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.
Human development indexWhat does this indicator tell us? The HDI is a summary measure of human development. How is it defined? The HDI is a summary composite measure of a country's average achievements in three basic aspects of human development: health, knowledge and standard of living.
Electronic services delivery or ESD refers to providing government services through the Internet or other electronic means. It is related to e-services and e-government.
Desktop support technicians maintain computer-related infrastructure and assist individuals experiencing IT difficulties. Also referred to as help desk technicians, desktop support technicians may conduct their duties remotely or in person.
An SCA (Support Center Analyst) delivers consistent, quality customer service by: > Responding to customer incidents in a timely manner. > Understanding and documenting customer needs. > Taking ownership of customer incidents.
The support center might support users within the same organization or, in other cases, the support center might support external customers of the organization. Author's Note: The primary purpose of the help desk is to assist users, and in this context, the users are customers.Nov 19, 2014
HDI developed practices tests because some learners require additional resources to prepare for the certification exams and customers requested practice tests. HDI decided to satisfy this need directly and provide a practice test in the student courseware and an enhanced online practice test option. Back to Top.
Each practice test has 30 questions and must be completed in 35 minutes. Each question references a specific competency within the standard. Once you complete a practice test, you will learn which questions you answered incorrectly and what competency within the HDI Standard you should review.
Passing multiple online practice tests is a demonstration that you are prepared to take the certification exam. Failing to pass a practice test is a good indicator that you are not ready to take the certification exam. The practice test question pool is separate from the certification exam question pool.
The same questions do not exist in the both pools. Questions in both pools are based on the same standard and written with the same style guidelines. There is no attempt to have a one-to-one correlation of questions to the same competencies within the two question pools.