how to deal with difficult people course

This course for handling difficult people will:

• Outline the communication process and where breakdowns most often occur.
• Explain “the agreement frame” and how to use it.
• Suggest tactics to avoid problems before they occur.
• Offer a five-step process for dealing with conflicts.
• Provide solid steps for building and maintain a positive attitude.
• Propose strategies for managing anger and stress.

Full Answer

How to deal with 10 types of Difficult People?

Method 1 of 2: Approaching a Difficult Person

1. Choose your battles wisely. When butting heads with a difficult person, decide when it is worth your efforts to discuss the problem.
2. Pause for a moment before reacting to difficult behavior. Take a deep breath before responding to collect your thoughts and calm your emotions.
3. State your needs clearly with assertive communication. ...
4. Continue being polite. ...

More items...

How can I work with difficult people?

How to manage difficult employees

1. Acknowledge and identify the problem. When dealing with difficult employees, you must begin by acknowledging a problem exists and identifying what the problem is.
2. Find the positives. It is just as important to identify the positive characteristics and actions of a difficult employee as it is to identify the issues.
3. Ask for the employee’s feedback. ...

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How to deal with different types of Difficult People?

“No” is Just the Beginning

1. Don’t react. When someone is difficult, your natural reaction might be to get angry – or to give in. ...
2. Disarm them by stepping to their side. Another technique for dealing with difficult people – and one of the most challenging – is to try to understand the other ...
3. Change the game. ...
4. Make it easy to say “yes.”. ...
5. Make it hard to say “now.”. ...

How to deal with difficult people, according to science?

• Listen: Practice listening hard. ...
• Show interest: So your overbearing father-in-law loves bird watching. ...
• Feel compassion: Being manipulative or playing the victim is typically a coping skill learned in childhood, a tactic that someone was forced to use to get their needs met. ...

How do you work with difficult people training?

Dealing with Difficult People TrainingOutline the communication process and where breakdowns most often occur.Explain “the agreement frame” and how to use it.Suggest tactics to avoid problems before they occur.Offer a five-step process for dealing with conflicts.More items...

What is the best way to deal with a difficult person?

Others are more specific in advising you on what to do in the moment.Listen. ... Stay calm. ... Don't judge. ... Reflect respect and dignity toward the other person. ... Look for the hidden need. ... Look for others around you who might be able to help. ... Don't demand compliance. ... Saying, "I understand," usually makes things worse.More items...•

How do you deal with difficult people professionally?

Seven Strategies to Effectively Deal with Difficult People at...Don't Take It Personally. As difficult as it is, don't take your coworker's actions personally. ... Develop Rapport. ... Stand Up for Yourself. ... Practice Empathy. ... Practice Self-regulation. ... Hone Your Self-awareness. ... Get Support.

How do you deal with difficult people at school and work?

7:5659:20How to Deal with Difficult People at Work - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe biggest problem with difficult people at work why they're difficult why they're different thanMoreThe biggest problem with difficult people at work why they're difficult why they're different than difficult people with that are your friends.

How do you lead a difficult person?

Here's 9 tips which I've found to work in dealing with such people:Be calm. ... Understand the person's intentions. ... Get some perspective from others. ... Let the person know where you are coming from. ... Build a rapport. ... Treat the person with respect. ... Focus on what can be actioned upon. ... Ignore.More items...•

What is difficult personality type?

Essentially, the test aims to measure how easy—or not easy—you are to get along with by determining how strongly you rank on seven key traits of a difficult person: callousness, grandiosity, aggressiveness, suspicion, manipulativeness, dominance, and risk-taking.

How do you deal with two faced coworkers?

Ways to Deal with Backstabbing CoworkersKeep calm. Once you discover that backstabbing coworkers are acting against you, intense feelings of anger, pressure, and sadness usually develop. ... Find out exactly what happened. ... Meet with your boss. ... Talk to that co-worker. ... Create a plan to protect yourself.

How do you handle a difficult person interview question?

How to answer "Tell me about a time you worked with difficult people"Consider an instance in which you experienced a specific challenge with a coworker. ... Speak objectively while explaining the premise of the situation. ... Reflect on the experience and take ownership of your own actions.More items...•

Discover how to deal with difficult people and conflict, and build healthy relationships with this free online course

This free online Dealing with Difficult People course will teach you how to effectively deal with difficult people you encounter in everyday life and at work. This course was assembled with a Master Therapist, and teaches you the skills required to deal with even the most difficult people in your life.

Certification

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment.

How to deal with difficult people?

Make dealing with difficult people effortless. Understand the reason why people are difficult. Apply simple solutions for dealing with difficult people. Eliminate blow ups and arguments with difficult people.

What makes a course hugely successful?

What makes the course hugely successful for people is to have one or several people in mind who are terribly difficult to deal with day in and day out. No background in counseling, psychology or mental health issues if needed or required.

Why do people get sick?

The primary reason people get sick is because they are stressed out, anxious and tense all the time. Butting heads against difficult people exhausts all of our energy, stresses us out and worst of all, makes us sick. More and more people are troubled these days which certainly makes more and more people difficult to deal with.

Why do people consider divorce?

Persons considering a divorce because getting along with their spouse is getting too much to handle. All individuals who face unrelenting anxiety and stress because of all the crazy people they have to deal with day in and day out. Anyone who has a close family member, a boss, a friend or a colleague who by all accounts is a terribly difficult ...

How many points are there in the lesson "Some people are just hard to deal with"?

In this lesson we'll discuss several types of troublesome behavior and ways to address them without ruining your day. 14 Total Points

How to deal with someone who is being bullied?

If someone is being bullied or disrespected in your presence, tell the bully that they're making you feel uncomfortable. Some people bully others to show off, just like on the playground at school. Don't let those people think that you are impressed.

How to separate yourself from your job?

If it's nice outside, make sure to take at least a few minutes out of the day and take a walk around the block, or eat in the courtyard. Take at least a small amount of time out of the day to separate yourself completely from your job - - read a book or make a quick call to say hello to a friend or loved one.

How to be respected and treated well?

Developing positive, fun relationships with people on the job can be one of the most rewarding aspects of your professional life, but if you want to be respected and treated well, you must establish and maintain boundaries with your boss and co-workers.

How to avoid breaking up with your boss?

Do not disclose any information or behave in a way that you feel could be used to damage your reputation and potential for career advancement. It's almost always in your best interest to leave your personal life at the door. Don't treat your boss like a surrogate father. Don't tell everyone about your breakup.

What to do if someone crosses a boundary with you?

If someone crosses a boundary with you, by speaking to you disrespectfully, asking you overly personal questions, touching you in a way that makes you uncomfortable, or not upholding your rights in the workplace, you must address it immediately, clearly, calmly, and directly.

How to feel good at work?

Other ways to feel your best at work: Create a morning pre-work ritual, like meditation, stretching or reading, that will set a relaxed tone for the rest of the day. Eat breakfast, limit caffeine intake and eat healthier, lighter foods during the day. Exercise every day, if possible. Get enough sleep.

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Overview

The Know-It-Alls They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.

Agenda

Learn how they think, what they fear, why they do what they do. Understanding these things makes dealing with difficult people less frustrating.

What you'll learn

You'll learn about a specific set of tools to deal with difficult people (including forcing them into contradiction, focusing them on solutions, etc)

Requirements

You don't need to have any prior knowledge (naturally, knowledge of social skills or conflict resolution will help, but is NOT required)

Instructor

I have what could be considered an unconventional background as a coach. I don’t come from psychology or medicine. In fact, I come from tech. I created two tech startups that reached million-dollar valuations, backed by the MIT-Portugal IEI startup accelerator, afterwards becoming its Intelligence Lead.

Student feedback

Very fluid concepts and simple instruction. Good work, Vasco, as expected.

How to deal with difficult people?

Dealing With Difficult People 1 The Know-It-Alls#N#They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive 2 The Passives#N#These people never offer ideas or let you know where they stand 3 The Dictators#N#They bully and intimidate. They're constantly demanding and brutally critical 4 The Gripers#N#Is anything ever right with them? They prefer complaining to finding solutions 5 The "Yes" People#N#They agree to any commitment, yet rarely deliver. You can't trust them to follow through 6 The "No" People#N#They are quick to point out why something won't work. Worse, they're inflexible

Can't trust someone to follow through?

You can't trust them to follow through. They are quick to point out why something won' t work. Worse, they're inflexible. Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.

Why is it important to train staff to work with difficult people?

Training staff on working with difficult people is therefore beneficial for: productivity. staff retention. creating a supportive working environment. Learning how to deal with difficult people can be also useful in our personal life, outside work, and it is a useful skill to have in any circumstance.

Can challenging people be demotivated?

At the same time though, those who have to work with challenging people can become demotivated, stressed and burnt out if they do not have the skills to deal with hard to work with behaviors.

Course Description

Welcome to Dealing with Difficult People. This course has two purposes:

Course Lessons

In this first lesson, we will begin by considering the question, "Why is this difficult?" More often than not, there is something particular within the situation that sparks difficulty between you and another person.

Student Testimonials

"I enjoyed learning more on how to deal with difficult people. Every lesson was very informative and I will be implementing the skills and techniques I've learned to use on a regular basis. I give this course an A+!" -- Lacey W.