how to deal with difficult employees online course with quiz

What is a difficult employee?

A difficult employee is a term used to describe a person who acts in a careless, unprofessional or irresponsible manner in the workplace. Difficult employees may challenge the authority of their leaders, create a negative or disruptive work environment for their peers or struggle to meet personal performance expectations.

How can training managers handle difficult employees?

Training managers on how to properly handle these “difficult” employees can help prevent negative consequences that can affect other employees and the overall organization, including lower job satisfaction, higher employee turnover and reduced productivity.

How do you deal with difficult people at work?

Offer a five-step process for dealing with conflicts. Provide solid steps for building and maintain a positive attitude. Propose strategies for managing anger and stress. In an ideal world, difficult behaviors would not be tolerated at work. In reality, dealing with difficult people is something many people face as part of their everyday lives.

How do you deal with an employee who is making mistakes?

Give the employee sufficient time to implement corrective action, and monitor their progress during that time. Establish a schedule for check-ins with the employee to discuss their progress and provide additional feedback. If they are making improvements, it is important to recognize those improvements.

How do you handle difficult employees training?

If you're dealing with a difficult employee, following these steps can help you resolve the situation.Critique behavior, not people. ... Identify the causes of the problem. ... Be open to feedback. ... Give clear directions. ... Write down expectations and specific consequences. ... Monitor progress. ... Plan ahead. ... Stay calm and show respect.

How can I train my employees online?

Here are some proven techniques that can help make online training a breeze for employees across the board.Leverage an easy-to-use LMS. ... Focus on useful features. ... Offer learning material in bite-sized chunks. ... Don't make assumptions on their level of understanding. ... Provide support.More items...

How can I make online training interesting?

Making Online Workforce Training FunCommunicate The Agenda. ... Keep It Short. ... Encourage Participation Through Gamification And Discussion Boards. ... Offer Realistic Learning Incentives. ... Inject Fun Elements Into Training. ... Measure Engagement. ... Tally With Organization's Learning Objective.

How effective is online training for employees?

Increases confidence and job satisfaction. Employees who have the online training they need to do their jobs effectively, are more confident in the workplace. They are also more satisfied with the organization, as a whole, and are less likely to leave.

What are the 4 types of training methods?

4 Categories of Training Methods – Explained!On-the-job oriented training methods:Simulation Methods:Knowledge-Based Method:Experiential Methods:

What is the best training method for employees?

The best types of employee training methods for your workforce may include:Instructor-led training.eLearning.Simulation employee training.Hands-on training.Coaching or mentoring.Lectures.Group discussion and activities.Role-playing.More items...

How can we make learning fun for employees?

Structured activities like happy hours, book clubs, sporting events or other social outings can improve employee morale while also enhancing communication and collaboration skills. Having casual conversations can strengthen employee relationships that will lead to more productive meetings in the future.

How do you promote learning in an online lesson?

How To Improve Your Online TeachingEngage With Your Learners Online. ... Create A Supportive Learning Environment. ... Use A Mix Of Learning Tools For Better Engagement. ... Provide Ongoing Feedback. ... Make eLearning Content Mobile.

How do you keep students attention in a virtual classroom?

Keeping Your Students Engaged in the Virtual ClassroomUse live media. Presentations that contain only blocks of texts are boring. ... Encourage students to chat. ... Conduct breakout sessions. ... Play games.

What is the disadvantages of online training for employees?

A lack of budget can make it challenging to implement new training programs, and some companies may find it easier to stick with traditional methods. Virtual glitches can also cause issues with online training programs, leaving employees frustrated and annoyed.

What are the disadvantages of online training?

Ten Disadvantages of Online CoursesOnline courses require more time than on-campus classes. ... Online courses make it easier to procrastinate. ... Online courses require good time-management skills. ... Online courses may create a sense of isolation. ... Online courses allow you to be more independent.More items...

How do you monitor online training?

Some of the best methods that can be used to monitor online courses include using face-to-face video technology, providing a course proctor (a person who personally observes a student's actions through video conferencing to ensure a student is being honest and following policies), and creating coursework that minimizes ...

Team leadership

Leadership comes in different shapes and sizes. How does it work in your team? This short learning journey is all about team leader Douwe Bekking (Team Brunel) and his leadership style in terms of team building and team development.

Giving feedback

Giving feedback is difficult. In this learning journey you will do exercises that will help you give feedback about desired and undesired behavior in an effective and appropriate manner. You will learn to improve relationships and support others in their development.

How do I build a team?

New team? Or do you just want to see if and how things can be improved in the group?This learning journey about team development and corporate team building will teach you how to build, maintain and improve teams. Please be aware that this course (team)work is required! You won't be able to do it alone.

Discover how to deal with difficult people and conflict, and build healthy relationships with this free online course

This free online Dealing with Difficult People course will teach you how to effectively deal with difficult people you encounter in everyday life and at work. This course was assembled with a Master Therapist, and teaches you the skills required to deal with even the most difficult people in your life.

Certification

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment.

How to deal with difficult employees?

Never ignore a problem just because an employee is difficult to deal with. Begin to solve the problem by managing your own feelings about challenging employees. Create a positive work environment in which all employees can perform well. Focus on problems, not personalities, when dealing with challenging employees.

What happens when you disagree with a difficult employee?

When you have a disagreement with a difficult employee, the impact can be felt throughout the company. Your difficult worker may ignore your message and make it tough for you to lead and ensure continued productivity if the disagreement spreads and affects other employees.

What are the signs of performance problems?

Common signs of potential performance problems are absenteeism, tardiness, a decrease in productivity and cooperation, blaming others, and lack of interest. The sooner you can identify and deal with these performance problems, the easier they will be to correct.

Is supervising other people easy?

Course Description: Supervising other people is never easy, but some employees make it particularly difficult. Challenging employees can try a manager’s patience and drain a lot of time and energy. To turn things around takes skillful management and patience.

How to address difficult behavior?

After completing this course, learners should be able to: 1 Discuss the importance of addressing difficult employee behavior. 2 Describe a six-step model for handling conversations about difficult behaviors. 3 Apply practical tips for handling conversations about difficult behaviors. 4 Recognize 12 difficult employee behavioral types.#N#The Complainer#N#The Disorganized Employee#N#The Procrastinator#N#The Inflexible Employee#N#The Unmotivated Employee#N#The Overly Sensitive Employee#N#The Overly Confident Employee#N#The Manipulator#N#The Social Skills Challenged Employee#N#The Overly Social Employee#N#The Needy Employee#N#The Bully 5 Describe the difficult behaviors, their causes and motivations, and their consequences. 6 Outline best practices for handling the 12 difficult behaviors. 7 Apply best practices in the workplace.

Why do we use videos in behavior classes?

This course uses videos to illustrate each behavior type so learners can more easily apply the techniques to their current work environment. By focusing on the behavior (not the person), this program provides tools and techniques for positive change that are clear and well defined.

What is the course dealing with difficult people?

In our online course Dealing with Difficult People, students will learn to identify various types of difficult personalities and address conflict before it begins to chip away at their well-being and job satisfaction.

What do you learn in a difficult personality class?

You'll learn to identify various types of difficult personalities and address conflict, hopefully before it begins to chip away at your well-being and job satisfaction. By the conclusion of the course, you will have increased your ability to handle aggressive, manipulative, undermining, prejudiced, or otherwise difficult behavior.

How to prevent conflict in the workplace?

Being aware of your rights and establishing boundaries in the workplace can prevent a great deal of in-office conflict, and when conflict does arise -- you'll be in a much better position to resolve it.

How many points are there in the lesson "Some people are just hard to deal with"?

In this lesson we'll discuss several types of troublesome behavior and ways to address them without ruining your day. 14 Total Points

How to separate yourself from your job?

If it's nice outside, make sure to take at least a few minutes out of the day and take a walk around the block, or eat in the courtyard. Take at least a small amount of time out of the day to separate yourself completely from your job - - read a book or make a quick call to say hello to a friend or loved one.

How to be respected and treated well?

Developing positive, fun relationships with people on the job can be one of the most rewarding aspects of your professional life, but if you want to be respected and treated well, you must establish and maintain boundaries with your boss and co-workers.

What are the rights of employees?

All employees have basic rights in the workplace -- including the right to privacy, fair compensation, and freedom from sexual harassment and discrimination based on age, gender, race, national origin, or religion.

How can problems be stopped before they start?

A lot of problems can be stopped before they start if careful attention is paid to understanding others, their concerns, and points of view. During this workshop segment, we will look at dangerous misconceptions people have about others and how they lead to trouble. We will also discuss proactive methods for addressing concerns.

Can difficult people be tolerated?

In an ideal world, difficult behaviors would not be tolerated at work. In reality, dealing with difficult people is something many people face as part of their everyday lives. Without the command solid coping mechanisms, the stress of handling difficult people and tough situations can create a lack of productivity, poor attitude, ...

Is instructor led training available in public?

Our instructor-led training courses are available to private groups. These workshops are not offered in a public seminar format. Please contact us to speak with a facilitator about your needs and bringing training to your organization.

What is a difficult employee?

A difficult employee is a term used to describe a person who acts in a careless, unprofessional or irresponsible manner in the workplace. Difficult employees may challenge the authority of their leaders, create a negative or disruptive work environment for their peers or struggle to meet personal performance expectations. It is important to understand that difficult employees often are not intentionally being difficult, but are instead responding to challenges in their personal or professional lives that are impacting their ability to perform or behave appropriately.

Why are difficult employees important?

Difficult employees often have the potential to be valuable contributors to an organization. The actions and behaviors of these employees also impact the culture and morale of the overall workplace. Understanding and implementing effective management strategies help difficult employees successfully:

How to discuss employee behavior?

Then ask them if there are any concerns they have or if there is anything they want to discuss. Listen closely to what the employee has to say. Informing the employee that the goal of the discussion is to find solutions you can work on together helps you proactively diffuse confrontational situations.

How to get feedback from an employee?

It is also important to get the employee’s feedback about their performance, behavior and concerns. Schedule a private meeting with the employee and inform them of the reason for the meeting. Give them time to prepare for the meeting.

Why is it important to identify the positive characteristics of a difficult employee?

Identifying several positive traits or accomplishments to discuss along with your concerns helps you minimize the risk of the meeting with the employee becoming confrontational and unproductive.

How to improve performance in an organization?

Understand how their behavior or performance impacts the organization. Overcome personal or professional circumstances causing their behavior or performance issues. Build positive work relationships with their managers and colleagues. Make adjustments to their behavior that helps create a positive work environment.

How does effective management help?

Effective management strategies help leaders encourage and support all employees in overcoming challenges and contributing to the success of the organization. Use the following steps to help you manage difficult employees in an effective manner: