how to conduct investgavtive interview course chicago

How to get the most from an investigative interview?

Getting the most from an investigative interview takes time, planning and concentration. So much can be learned during a face to face interview. Apart from their recollections, the interviewee offers so much in the way they answer the questions and behave during the interview.

How do I conduct an effective investigation?

Neither is ideal and only sets the investigator and the investigation up for failure or criticism. Conducting an effective investigation does not have to be difficult, and to assist, here are my tips for success: 1. Plan the interview Planning the interview is key. This goes beyond simply booking a room and a time with the interviewee.

Is there a training course for workplace investigations?

This course is available in both in-person and video conference formats. Great Investigations Training For Workplace Investigations! When you receive an allegation of workplace harassment or discrimination - or you have received a potential Ethics violation - taking prompt action is your employer responsibility.

What are the best tips for conducting an interview?

It’s best to interview in a neutral place to put the interviewee at ease; a relaxed interviewee will likely reveal more than intended. Also take into consideration privacy, noise, room size, and lighting. The fewer distractions, the better. Make sure the interview location is safe for you and the interviewee, as well.

How do you conduct an investigative interview?

How to conduct an effective investigation interviewPlan the interview.Communicate with the interviewee.Keep Calm and Control the Interview.Use good questioning techniques and be an active listener.Review your plan before closing the interview.Review your performance.

How do I become a wicklander certified?

This designation is achieved by passing a comprehensive exam covering 15 content areas and maintained by earning recertification credits.

What is required of an investigative interview?

Take notes during every interview. Include the date, time, and place of each interview, the name of the witness, and whether anyone else was present. Don't just record the witnesses' conclusions; include all the important facts that the witness relates or denies, using the witness's own words whenever possible.

What is Reid training?

The Reid Technique of Interviewing and Interrogation for Investigators. This seven part online training program was specifically designed for a wide variety of investigators, including law enforcement, government (both investigative and regulatory agencies) and the private sector. View Program.

How long is wicklander training?

Wicklander-Zulawski (WZ) and the Loss Prevention Academy have partnered to develop 10-hour, online, e-learning courses covering WZ's proven methods of interviewing and interrogation for both loss prevention and HR/ER professionals.

What is a wicklander certification?

The term “Wicklander Certified” typically refers to the certificate attendees receive after completing the two day interview and interrogation seminar. “Wicklander Certified” or “WZ Certified” is a name the industry has attached to attending a WZ 2-day seminar.

What are the 5 principles of the investigative mindset?

The investigative mindset can be broken down into five principles:Understanding the source of the material​Planning and preparation​Examination​Recording and collation.Evaluation.

What are the types of investigative interview?

Questions fall into three categories: open, closed and leading. There are good reasons to use each of these question types in the investigation interview.

What are the six most important questions to ask in criminal investigation interviews?

If you can answer: what, why, who, when, where and how; you will have a clear and fundamental knowledge of the whole situation. Within journalism and police investigation the Six W´s of Investigation are used to gather basic information. If all these questions are answered; you have the whole story.

What are the five stages of the Reid Technique of interrogation?

The Reid Technique involves three components – factual analysis, interviewing, and interrogation....For more detailed information, see their website.Preparation and Planning. ... Engage and Explain. ... Account. ... Closure. ... Evaluate.

What is the Reid interviewing technique?

The Reid technique consists of a three-phase process beginning with fact analysis, followed by the behavior analysis interview (a non-accusatory interview designed to develop investigative and behavioral information), followed when appropriate by the Reid nine steps of interrogation.

Is the Reid technique still used today?

The Reid Technique is the most commonly used interrogation model used in agencies today with approximately 300,000 interrogators trained to use this technique since 1974 (Costanzo & Leo, 2007).

Description

Interviewing is carried out on a frequent basis across the globe. Investigative interviewing is the narrower band of criminal & disciplinary enquiry although it still connects with the fundamental process of speaking to people.

Instructor

A former senior UK police officer now MD of TFS a leading UK Risk Consultancy (www.tfsuccess.com) and academic. Is presently studying for a professional doctorate in Criminal Justice Studies and has a post at the Department of Criminology at Leicester University.

How to prepare for an interview?

Give the interviewee a choice of times for the interview, being respectful of his or her workload. Provide the subject with a rough estimate of the amount of time the interview will take. Remove extra distractions, such as computers, files, paperwork, in the interview room.

What to do when interviewing a subject?

Do not share information about what other interview subjects have said (unless you are interviewing the accused or trying to obtain information from a hostile witness). Avoid expressing your thoughts, opinions or conclusions about the case or what the interviewee says . Do not make agreements or deals with the subject.

How to keep an interview confidential?

Ask the subject to keep the interview confidential only if you have already established grounds for confidentiality. Don’t promise confidentiality, but tell the subject that you will share information with only those who need to know. Avoid being too familiar or taking on the role of “one of the guys”.

Is an investigation interview good?

A good investigation interview is only as good as the person conducting it. As with all skills, practice makes perfect, but there’s no harm getting a bit of help along the way. Follow these 40 tips to get the most out of your interview subjects and to determine what questions to ask in the investigation interview.

Course OVERVIEW

Conducting interviews — and conducting them effectively — is a critical step in the complex process of internal employee investigations.

Course Author

Susan W. Brecher, Esq is the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design at the Cornell ILR School’s Scheinman Institute. She is an employment practices attorney and expert in training and curriculum design for both online and classroom-based workshops.

Who Should Enroll

Our programs are expressly designed to fit the lives of busy professionals like you.

How to prepare for an interview?

Also take into consideration privacy, noise, room size, and lighting. The fewer distractions, the better. Make sure the interview location is safe for you and the interviewee, as well. There should be a clear path to the exit should the interviewee become agitated.

How to establish rapport with interviewee?

Begin the Questioning. Once the interviewee understands how the interview will evolve, move on to neutral questions; this will help you establish a rapport with the interviewee. This will also allow you to note baseline body habits when the interviewee is telling the truth.

What to do if an interviewee refuses to do an interview?

If the interviewee refuses the interview or wishes to stop the interview in progress, remind them that they are required to submit to an interview as a condition of employment. Explain that no assumption of wrongdoing has been made; the interview is a fact-finding mission.

How to ask for clarification in an interview?

Tell the interviewee that if a question is unclear, they should ask for clarification. Remind the interviewee that they should only relate what they know. Give the interviewee your contact information so they may reach out to you with additional information they recall after the interview.

Why should you avoid open ended questions?

Avoid asking open-ended questions at the beginning of the interview because they allow the interviewee to interject their personal bias. Let the interviewee do most of the talking. Follow the 80/20 rule: The interviewee talks 80 percent of the time, and the interviewer talks 20 percent of the time.

What is the plan for an internal investigation?

Start With a Plan. Conducting interviews in the proper order is important; the Internal Investigation Plan (the Plan) outlines the order. The Plan will contain: A witness list, as well as the name of the subject of the investigation, if applicable; Whether the interviewee is high risk and who needs to be present for the interview; and.

Is it easy to conduct an interview?

Conducting this type of interview is not easy for either party, but there are several things you can do to make the encounter go well. The important thing to remember is that you are not conducting an interrogation; you are conducting an interview, and nothing more.

Why do you need to develop investigative interviewing skills?

Develop your investigative interviewing skills in order to plan and structure all types of investigation interviews, and gain a strategic advantage when interviewing victims, witnesses or investigation subjects about matters under investigation.

How to improve your interviewees' accuracy?

Develop an understanding of memory and the psychology of interviewing so that you can manage your interviewees to increase the chances of obtaining accurate and reliable information. Conduct professional interviews so that you can obtain high-quality material, information and evidence during interviews.

How to conduct an effective investigation?

Conducting an effective investigation does not have to be difficult, and to assist, here are my tips for success: 1. Plan the interview. Planning the interview is key. This goes beyond simply booking a room and a time with the interviewee. I recommend drafting a written plan which should consider:

What is the most important requirement for an investigative interview?

One of the most important requirements of an investigation is the acquisition of relevant evidence and the best, and usually most available source, comes from people. Getting the most from an investigative interview takes time, planning and concentration. So much can be learned during a face to face interview.

What is the role of an interviewee in an investigation?

Consider the interviewee’s role in the investigation (complainant, respondent or witness). The questions you ask and the evidence discussed with the interviewee will be role dependent. If interviewing the Respondent, what information is required from the interviewee.

How to prepare for an interview?

Planning the interview is key. This goes beyond simply booking a room and a time with the interviewee. I recommend drafting a written plan which should consider: 1 The purpose of the interview. Consider the interviewee’s role in the investigation (complainant, respondent or witness). The questions you ask and the evidence discussed with the interviewee will be role dependent. 2 If interviewing the Respondent, what information is required from the interviewee. Are you seeking corroboration from them, or is it the initial interview? 3 What policy documents are relevant and what concepts they raise need to be explored with the interviewee (understanding of appropriate behaviours, for example). 4 What might you need to challenge the interviewee with (existing contradictory evidence). What information have you been provided about this participant’s involvement in the alleged conduct. 5 If interviewing the respondent, consider the potential defences for the alleged conduct they may use, and determine how you will challenge/clarify their defence and test their evidence. 6 Draft a question list (broad questions only, not a script) listing the ‘must have’ information you are seeking from the interviewee, and use it as a prompt during the interview. 7 Consider how the interview will be recorded and the resources required.

Why is the interviewee important?

That information becomes very useful for assessing the credibility of their evidence and them as a witness during the later stages of the process .

What are the confidentiality requirements for an interview?

The confidentiality requirements of their participation. That they are able to bring a support person to the interview and their role. That they are able to ask questions prior, during and after the interview, and take breaks throughout if required.

Is the interview process a secret?

The interview process is not meant to be a secret. That does not mean you send your interview plan to the interviewee but it does mean you should inform the interviewee: Where and when the interview will be. How it is going to be recorded and what happens with their statement/transcript.

How to conduct an investigative interview?

Identify how to conduct effective investigative interviewing. Describe the core knowledge required to conduct effective investigative interviewing. Explain the memory process. Recognize effective questioning skills that will help with memory recall. Explain the necessary planning and preparation required prior to an interview.

What is the aim of an interviewer?

The aim of all professional interviewers is to develop the interpersonal skills required to ask the right questions in such a way that a full and truthful account is provided by the interviewee.

What is the role of an investigator in obtaining evidence?

The interviewing of victims, witnesses and suspects is an everyday part of an investigator’s role. It is the formal means by which vital information and evidence is obtained in relation to incidents. It requires specific skills to obtain information and evidence in a way that conforms to the laws of that jurisdiction.