Another way in which oral and written forms of communication are similar is that they can be divided into verbal and nonverbal categories. Verbal communication involves the words you say, and nonverbal communication involves how you say them—your tone of voice, your facial expression, body language, and so forth.
Written Communication. Emails, memos and notes are common forms of written communication. Of all four communication styles, this is the one that can lead to the most misunderstandings. People often read between the lines or feel that there are implied messages or emotions in written forms of communication.
Written communication involves the same eight basic elements as oral communication, but it is often asynchronous. Review the oral and written applications in Table 4.1 “Eight Essential Elements of Communication” and construct a different scenario for each. What could Jay and Heather do differently to make the conference call a success?
Verbal (In-Person) Communication. Whenever possible, use face-to-face communication in the workplace to eliminate many of the misunderstandings that can occur. Speaking directly with someone in person allows both of you to see and hear the bigger picture.
Another way in which oral and written forms of communication are similar is that they can be divided into verbal and nonverbal categories.
Oral and written forms of communication are similar in many ways. They both rely on the basic communication process, which consists of eight essential elements: source, receiver, message, channel, receiver, feedback, environment, context, and interference. Table 4.1 “Eight Essential Elements of Communication” summarizes these elements ...
Verbal communication involves the words you say, and nonverbal communication involves how you say them —your tone of voice, your facial expression, body language, and so forth. Written communication also involves verbal and nonverbal dimensions. The words you choose are the verbal dimension.
However, since written communication lacks the immediate feedback that is present in an oral conversation, you need to choose words and phrases even more carefully to promote accuracy, clarity, and understanding.
People often say “it was good to hear from you” when they receive an e-mail or a letter, when in fact they didn’t hear the message, they read it . Still, if they know you well, they may mentally “hear” your voice in your written words. Writing a message to friends or colleagues can be as natural as talking to them.
8. Interference. Also known as noise, interference is anything that blocks or distorts the communication process. Heather calls in at 3:15, but she has missed the call because she forgot that she is in a different time zone from Jay. Heather waits for a phone call from Jay at 3:15, but he doesn’t call.
Written Communication. Emails, memos and notes are common forms of written communication. Of all four communication styles, this is the one that can lead to the most misunderstandings. People often read between the lines or feel that there are implied messages or emotions in written forms of communication. In a workplace situation, this should and ...
Employees will receive your words more positively if your facial expressions and body language don’t put them on edge or the defensive. Phone Conversations. Use of the phone is a common part of most every business day. Some people enjoy talking to team members by phone.
Whenever possible, use face-to-face communication in the workplace to eliminate many of the misunderstandings that can occur. Speaking directly with someone in person allows both of you to see and hear the bigger picture. As you or your team member speak, you can see each other’s facial expressions and body language.
Smile while you talk (in an appropriate conversation, of course); it sounds silly, but it gives your voice a friendlier tone. Take notes before the conversation and use them to ensure you cover all points. Finally, speak clearly and slowly so your words are understood. Written Communication.