When composing bad news messages, it is important to avoid words that emphasize the negative. Opening a bad-news message with the phrase "for the safety of our guests" tells a reader that all patrons benefit from your policy. In which of the following bad-news messages is an apology appropriate?
Why is it important to end a bad-news message on a forward-looking note? to show that you regard your relationship with the reader as a positive one What should you do after apologizing in a bad-news message? move beyond the apology and bad news. Which closing strategy for a request refusal will encourage goodwill?
The scenario that would have a direct approach to a bad-news message is Carl knows that his colleagues appreciate it when he gets right to the point. What is the biggest difference between the indirect plan and the direct plan? strategy An adjustment refusal strategy that is most likely to offend readers with its bluntness is a direct refusal
strategy An adjustment refusal strategy that is most likely to offend readers with its bluntness is a direct refusal Carlos needs to compose a message informing customers that his company is ending its popular rewards program. It will be most likely successful if the message emphasizes promotions and continuing customer benefits.