A. 1) The flow of invoices from suppliers to customers, 2) the collection of materials for use in products and services, and. 3) the flow of information that supports the material flow and its transformation. B. 1) The flow of materials from suppliers to customers, including internal and external customers,
B. 1) Go to the Gemba, 2) Map the current state value stream, 3) Investigate the flow issues. C. 1) Identify and eliminate the cause of the variation, 2) Simplify the process so errors cannot occur , 3) Standardize the activities such that all work will be performed in exactly the same manner.